List of 8Manage CRM Customers
Hong Kong, x,
Hong Kong
Since 2010, our global team of researchers has been studying 8Manage CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8Manage CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8Manage CRM for CRM include: OCBC China, a China based Banking and Financial Services organisation with 1500 employees and revenues of $800.0 million, WisageTech, a Hong Kong based Professional Services organisation with 100 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using 8Manage CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 8Manage CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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OCBC China | Banking and Financial Services | 1500 | $800M | China | WisageTech | 8Manage CRM | CRM | 2018 | G4S |
In 2018, OCBC Wing Hang China implemented 8Manage CRM, a CRM solution, to consolidate customer data and construct 360° customer views across its China branches. The deployment was customized and delivered by G4S together with vendor WisageTech over an 18 month program, with the stated aim of improving response times and marketing segmentation across retail and commercial product lines.
The implementation focused on centralizing customer master records, implementing unified profile and contact data models, and enabling segmentation workflows to support targeted marketing and service prioritization. 8Manage CRM was configured to provide consolidated views by product and channel, and to support case intake and routing logic consistent with bank customer service and marketing processes.
Integrations were executed to unify customer data across products and channels, integrating channel touch points and product ownership data to present a single customer view. The delivery team referenced integration patterns for channel orchestration and data consolidation, while leaving specific external system names unspecified in the program notes.
Governance and rollout were organized as a phased, cross functional program across China branches, with G4S and WisageTech managing customization, configuration, and staged activation. The program established centralized data stewardship and segmentation governance to align marketing lists and service response rules, and it redefined workflow ownership between marketing, customer service, and branch operations.
The program delivered faster customer response and integrated customer data across products and channels as reported by OCBC Wing Hang China, with 8Manage CRM operating as the central customer data and segmentation platform. Operational coverage emphasized marketing and customer service functions across China branches, completing the bank level consolidation objective.
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WisageTech | Professional Services | 100 | $20M | Hong Kong | WisageTech | 8Manage CRM | CRM | 2016 | n/a |
In 2016, WisageTech implemented 8Manage CRM, a CRM deployment focused on synchronizing sales and customer workflows. The implementation used 8Manage CRM together with an HCM component to enable real time sharing of sales, inventory and customer data between headquarters and retail stores, according to the Guangzhou Jinqiukang case report.
The configuration centered on CRM sales management and customer analytics capabilities, with data model alignment to support inventory visibility and store level customer records. Integration with the HCM component provided shared employee and store context for sales transactions, enabling operational workflows that connect customer profiles, point of sale activity and inventory status in near real time.
Operational scope covered headquarters and retail store networks in China, impacting sales, store operations, inventory management and customer service functions. Governance emphasized centralized customer analytics and consolidated reporting, and the rollout reported improved store level sales effectiveness and centralized customer analytics after implementation.
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