ONE
7 Straits View, #16-01 Marina One East Tower,
Singapore, 18936,
Singapore
Singapore, 18936,
Singapore
65 6220 0196
Transportation
ONE Technographics
ONE Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ONE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 ONE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ONE has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, LiveChat for Chatbots and Conversational AI in 2020, IBM Cognos Analytics for Analytics and BI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ONE is running and its propensity to invest more and deepen its relationship with SAP , LiveChat, Inc. , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ONE revenues, which have grown to $19.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ONE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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ONE Tech Stack and Enterprise Applications
ONE ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | DXC Technology | 2020 | 2020 |
In 2020, Ocean Network Express, operating as ONE, implemented SAP S/4 HANA as part of an ERP Financial modernization and consolidated SAP workloads onto Google Cloud with DXC Technology. DXC Technology led a phased migration and consolidation effort to unify the company’s financial landscape and provide a single, real-time view of financial data across the organization.
The deployment architecture moved two SAP instances onto Google Cloud, with an initial phase migrating the global headquarters instance followed by regional accounting systems, completing the core consolidation in 12 weeks from development environment to production. DXC provides ongoing managed services for system software, infrastructure configuration and service consumption, and the platform design incorporates cross site failover to support business continuity and high availability cited at 99.99 percent.
Functional scope included SAP S/4 HANA financial capabilities for centralized revenue and payment management, integrated with ONE’s Opus container terminal operation system to align operational and financial transactions. ONE also engaged DXC to implement SAP SuccessFactors modules to standardize HR processes across recruiting, onboarding, performance management, compensation, learning and development, and succession planning, giving employees self service access and unified HR process management.
Integrations extended beyond transactional systems, with collaboration to modernize legacy data environments and create a BigQuery based data lake that ingests SAP financial data and operational feeds from Opus for consolidated analysis and reporting. Governance enforced Google Cloud security framework guidelines for new environments and a structured approach to onboarding subsidiaries, with DXC supporting local regulatory and tax compliance requirements where needed.
Operational coverage spans 40 countries where the new SAP system was implemented in six months, supporting 14,000 customers through transactions across 53 countries and providing 8,000 employees with upgraded HR capabilities. The project delivered rapid consolidation on Google Cloud, continuous managed operations by DXC, and integrated data pipelines to enable more complete financial and operational reporting.
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ONE AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, ONE implemented LiveChat on its public website to support customer-facing messaging and digital engagement. The deployment positioned LiveChat as the web channel for inbound inquiries, using Chatbots and Conversational AI capabilities to support customer service and contact center workflows.
Deployment architecture centered on a browser embedded chat widget paired with an agent facing console, delivering real-time messaging, canned responses, session routing, chat transcripts, and conversational analytics typical of the Chatbots and Conversational AI category. Operational scope covered the public website and customer service teams, where web chat was instrumented as the front line support channel and chat records were used to preserve service continuity across interactions. Governance and workflow changes focused on configuring response templates, agent routing rules, and agent console workflows to align LiveChat with existing contact center procedures.
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ONE Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Cognos Analytics | Analytics and BI | Analytics and BI | n/a | 2017 | 2017 |
In 2017, ONE deployed IBM Cognos Analytics as its Analytics and BI platform to support empties container inventory and container flow reporting for its shipping operations. The implementation targeted analytical support for planning unit reallocations across major trade lanes and regional offices.
The IBM Cognos Analytics implementation focused on reporting, analytical dashboards, ad hoc query, scheduled reporting and data visualization modules to generate operational data for planning cycles. Configuration emphasized reusable report templates and parameterized reports for container type and size allocation, cost efficiency comparisons, and service availability analysis.
Cognos was used in conjunction with OPUS and Eagle+ to surface operational metrics, with data extracted from those systems to inform route selection and mode of transport decisions during planning. Operational scope covered the container flow management team responsible for empties across India, Sri Lanka, Pakistan, Bangladesh and the entire UAE, with GHQ acting as the focal point for guidance to local offices.
Governance relied on GHQ level report authorship and distribution, daily advisory communications to local offices, and coordinated workflows to align on inventory transfers, handling constraints such as transshipment and restow, and multi-modal cost comparisons. Generated IBM Cognos Analytics reports served as the primary input for manual decision workflows that allocate surplus units to deficit locations and support export demand planning.
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ONE Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2021 | 2021 |
|
ONE SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Real-Time Transportation Visibility | SCM |
|
2019 | 2019 |
|
ONE CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
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|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
ONE ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
ONE PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Electronic Data Interchange (EDI) | PaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at ONE
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Treasury Executive | Director | Treasury | |
|
|
|
Assistant Manager Finance | Manager | Finance | |
|
|
|
Assistant Manager Finance | Manager | Finance | |
|
|
|
Senior Executive, Business Process and Information Technology | Director | IT | |
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Apps Being Evaluated by ONE Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ONE IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ONE digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ONE Technographics
ONE is a Transportation organization based in Singapore,
with around 8000 employees and annual revenues of $19.23 billion.
ONE operates a diverse technology stack with applications such as
SAP S/4 HANA, LiveChat and IBM Cognos Analytics,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
ONE has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, LiveChat, Inc. and IBM.
ONE recently adopted applications including
SEEBURGER EDI in 2022, WaveBL EBL in 2021 and Salesforce Service Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ONE’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ONE’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ONE technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.