Austrian Federal Railways Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Austrian Federal Railways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45041 Austrian Federal Railways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Austrian Federal Railways has purchased the following applications: Exela XBP (Biller and Payer) Exchange for Payment Processing in 2022, Microsoft Power Automate (ex Flow) for Process Mining in 2021, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Austrian Federal Railways is running and its propensity to invest more and deepen its relationship with Exela Technologies , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Austrian Federal Railways revenues, which have grown to $5.52 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Austrian Federal Railways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela XBP (Biller and Payer) Exchange | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Austrian Federal Railways contracted Exela Technologies under a five year agreement valued at approximately $2.5 million to deploy Exela XBP (Biller and Payer) Exchange as a Payment Processing solution. The contract positions Exela XBP (Biller and Payer) Exchange within Exela's ITPS accounting segment for enterprise bills and payments orchestration.
The implementation centers on the Bills and Payments capabilities of Exela XBP (Biller and Payer) Exchange, including automated invoice capture and multi language invoice deciphering across more than 13 languages. The platform will employ artificial intelligence to optimize and forecast payment solutions, combining invoice interpretation, rules based payment processing, and forecasting workflows typical of a Payment Processing application.
Deployment uses Exela’s cloud enabled, configurable stack of automation modules to bridge new payment automation with ÖBB’s existing complex accounting platforms, the announcement states. Integrations are described as compatibility with complex legacy accounting platforms, enabling data flows from invoice intake into accounts payable and treasury processing within the ÖBB Group’s finance organization.
Governance and operational scope are defined by the five year engagement, with delivery framed as an end to end bills and payments program for Austrian Federal Railways finance and accounting functions. Exela characterized the work as helping manage ÖBB’s bills and payments pain points, highlighting language processing and AI driven payment optimization as core capabilities for the Payment Processing deployment.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power Automate (ex Flow) | Process Mining | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Austrian Federal Railways deployed Microsoft Power Automate (ex Flow) to support Process Mining-led automation of customer service processes. The implementation focused on using Microsoft Power Automate (ex Flow) to streamline and orchestrate front line customer interactions and backend service workflows, with the explicit goal of unifying ticket, travel, and rebate services into a single chat window experience.
The project configured Power Automate flows to handle chatbot interaction sequencing, automated routing to live agents, and end to end orchestration of ticket issuance and rebate processing. These flows incorporated standard workflow automation and orchestration capabilities typical of Process Mining initiatives, enabling rule based handoffs and event driven triggers across service processes.
Microsoft Power BI was used to produce detailed internal reports that feed the project team actionable visibility into how customers interact with the bot and how often conversations transition to a live agent. The integration between Power Automate and Microsoft Power BI created a closed loop for operational telemetry, allowing the customer service and project teams to prioritize development and refine conversational workflows based on observed interaction patterns.
Governance was centered on the project team using analytics driven insights to guide iterative expansions of the bot and related automated processes. Operational scope emphasized customer service and support functions across ÖBB, with process orchestration and analytics informing workflow redesign and staged capability rollouts.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2012 | 2012 |
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