Austrian Federal Railways
Austrian Federal Railways Technographics
Austrian Federal Railways Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Austrian Federal Railways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45041 Austrian Federal Railways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Austrian Federal Railways has purchased the following applications: Exela XBP (Biller and Payer) Exchange for Payment Processing in 2022, Microsoft Power Automate (ex Flow) for Process Mining in 2021, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Austrian Federal Railways is running and its propensity to invest more and deepen its relationship with Exela Technologies , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Austrian Federal Railways revenues, which have grown to $5.52 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Austrian Federal Railways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Austrian Federal Railways Tech Stack and Enterprise Applications
Austrian Federal Railways ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela XBP (Biller and Payer) Exchange | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022, Austrian Federal Railways contracted Exela Technologies under a five year agreement valued at approximately $2.5 million to deploy Exela XBP (Biller and Payer) Exchange as a Payment Processing solution. The contract positions Exela XBP (Biller and Payer) Exchange within Exela's ITPS accounting segment for enterprise bills and payments orchestration.
The implementation centers on the Bills and Payments capabilities of Exela XBP (Biller and Payer) Exchange, including automated invoice capture and multi language invoice deciphering across more than 13 languages. The platform will employ artificial intelligence to optimize and forecast payment solutions, combining invoice interpretation, rules based payment processing, and forecasting workflows typical of a Payment Processing application.
Deployment uses Exela’s cloud enabled, configurable stack of automation modules to bridge new payment automation with ÖBB’s existing complex accounting platforms, the announcement states. Integrations are described as compatibility with complex legacy accounting platforms, enabling data flows from invoice intake into accounts payable and treasury processing within the ÖBB Group’s finance organization.
Governance and operational scope are defined by the five year engagement, with delivery framed as an end to end bills and payments program for Austrian Federal Railways finance and accounting functions. Exela characterized the work as helping manage ÖBB’s bills and payments pain points, highlighting language processing and AI driven payment optimization as core capabilities for the Payment Processing deployment.
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Austrian Federal Railways Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power Automate (ex Flow) | Process Mining | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Austrian Federal Railways deployed Microsoft Power Automate (ex Flow) to support Process Mining-led automation of customer service processes. The implementation focused on using Microsoft Power Automate (ex Flow) to streamline and orchestrate front line customer interactions and backend service workflows, with the explicit goal of unifying ticket, travel, and rebate services into a single chat window experience.
The project configured Power Automate flows to handle chatbot interaction sequencing, automated routing to live agents, and end to end orchestration of ticket issuance and rebate processing. These flows incorporated standard workflow automation and orchestration capabilities typical of Process Mining initiatives, enabling rule based handoffs and event driven triggers across service processes.
Microsoft Power BI was used to produce detailed internal reports that feed the project team actionable visibility into how customers interact with the bot and how often conversations transition to a live agent. The integration between Power Automate and Microsoft Power BI created a closed loop for operational telemetry, allowing the customer service and project teams to prioritize development and refine conversational workflows based on observed interaction patterns.
Governance was centered on the project team using analytics driven insights to guide iterative expansions of the bot and related automated processes. Operational scope emphasized customer service and support functions across ÖBB, with process orchestration and analytics informing workflow redesign and staged capability rollouts.
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Austrian Federal Railways Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Austrian Federal Railways implemented Microsoft 365 to support Collaboration across its organization. The public website indicates the Microsoft 365 tenant is actively used in their online presence to surface collaboration and productivity services. The deployment was positioned to support corporate communication, content sharing, and document workflows for the enterprise.
The implementation emphasized Collaboration modules native to Microsoft 365, including Exchange Online for email, Microsoft Teams for synchronous communication, SharePoint Online for intranet and document management, OneDrive for personal file storage, and the Office productivity suite. The architecture follows a cloud-hosted Microsoft 365 tenant model with centralized Microsoft identity services for authentication and access control, and with lifecycle provisioning and group management aligned to collaboration platform norms. Automation and role-based access workflows were applied to streamline mailbox, Teams, and SharePoint site provisioning.
Operational coverage targeted corporate collaboration and internal communications across departments within Austrian Federal Railways, with selected collaboration features exposed on the public website. Governance centered on centralized tenant administration, policy controls for information protection and compliance, and role-based administrative segregation to manage collaboration governance. The relationship is Austrian Federal Railways Microsoft 365 Collaboration supporting corporate communication, document management, and productivity business functions.
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Austrian Federal Railways Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
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Digital Signing | Content Management |
|
2021 | 2021 |
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Austrian Federal Railways CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Austrian Federal Railways IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
|
2014 | 2014 |
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Austrian Federal Railways IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Austrian Federal Railways
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Austrian Federal Railways Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Austrian Federal Railways IT executives and key decision makers. This section highlights Austrian Federal Railways's latest recorded technology evaluations, including SAP SuccessFactors Performance and Goals for Performance and Goal Management on 2026-03-10, Easypost Shipping API for API Management on 2025-12-18, and Selenium WebDriver for Test Automation Platform on 2025-06-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Austrian Federal Railways digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-10 | Austrian Federal Railways | Evaluated | SAP | SAP SuccessFactors Performance and Goals | Performance and Goal Management | HCM |
| 2025-12-18 | Austrian Federal Railways | Evaluated | Easypost | Easypost Shipping API | API Management | PaaS |
| 2025-06-23 | Austrian Federal Railways | Evaluated | Selenium | Selenium WebDriver | Test Automation Platform | PaaS |
| 2025-03-20 | Austrian Federal Railways | Evaluated |
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Application Hosting and Computing Services | IaaS |
| 2025-02-10 | Austrian Federal Railways | Evaluated |
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Product Lifecycle Management | PLM and Engineering |
| 2025-02-07 | Austrian Federal Railways | Evaluated |
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Portfolio and Investment Risk Management | Investment Management |
FAQ - APPS RUN THE WORLD Austrian Federal Railways Technographics
Austrian Federal Railways is a Transportation organization based in Austria,
with around 45041 employees and annual revenues of $5.52 billion.
Austrian Federal Railways operates a diverse technology stack with applications such as
Exela XBP (Biller and Payer) Exchange, Microsoft Power Automate (ex Flow) and Microsoft 365,
covering areas like Payment Processing, Process Mining and Collaboration.
Austrian Federal Railways has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies and Microsoft.
Austrian Federal Railways recently adopted applications including
Exela XBP (Biller and Payer) Exchange in 2022, Microsoft Power Automate (ex Flow) in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Austrian Federal Railways’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Austrian Federal Railways’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Austrian Federal Railways technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.