Riceville, 37370, TN,
United States
Omni Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Omni Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Omni Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Omni Services has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2013, My Live Chat for Chatbots and Conversational AI in 2015, CorVu Business Intelligence for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Omni Services is running and its propensity to invest more and deepen its relationship with Epicor , My Live Chat , Rocket Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Omni Services revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Omni Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2013 | 2013 |
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Distribution ERP | ERP Services and Operations |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket Software | Legacy | CorVu Business Intelligence | Analytics and BI | Analytics and BI | n/a | 2014 | 2015 |
In 2014, Omni Services implemented CorVu Business Intelligence from Rocket Software. The deployment established an Analytics and BI capability for a small professional services firm operating in the United States, supporting centralized sales reporting and business analysis.
CorVu Business Intelligence was configured to execute SQL queries and host scheduled reports, with implementation focused on operational reporting and dashboarding functions typical of Analytics and BI platforms. The implementation produced a weekly sales report as a core deliverable, leveraging CorVu report scheduling and data extract routines.
Integration was implemented with Prophet 21, the Epicor ERP wholesale distribution system, with SQL queries executed against Prophet 21 data sources to populate CorVu reports. Operational coverage concentrated on sales and revenue reporting workflows, with sales and finance stakeholders consuming the scheduled outputs.
Governance emphasized a weekly reporting cadence and ownership for scheduled SQL jobs and report distribution, aligning report production to existing sales processes. Data stewardship responsibilities were assigned to sales and finance contacts to maintain report definitions and query logic.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Tag Management | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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