Omni Services
110 County Road 701,
Riceville, 37370, TN,
United States
Riceville, 37370, TN,
United States
1 423-462-2116
Professional Services
Omni Services Technographics
Omni Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Omni Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Omni Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Omni Services has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2013, My Live Chat for Chatbots and Conversational AI in 2015, CorVu Business Intelligence for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Omni Services is running and its propensity to invest more and deepen its relationship with Epicor , My Live Chat , Rocket Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Omni Services revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Omni Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Omni Services Tech Stack and Enterprise Applications
Omni Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Omni Services implemented Epicor Prophet 21 as its Distribution ERP to support inventory, order and logistics workflows for a small United States professional services firm with approximately 10 employees. The implementation centralized core distribution processes within Epicor Prophet 21 while emphasizing configurability of inventory controls and freight costing functions. Epicor Prophet 21 was configured to surface transactional data needed for management reporting.
Omni Services customized inventory and freight reports based on top management requests, using Corvu as the business intelligence tool and Epicor P21 to supply transactional feeds. The integration of Epicor P21 and Corvu enabled combined ERP transaction reporting and formatted management reports, and reporting governance was structured around customized templates and scheduled report generation to align inventory and logistics insights with executive decision workflows. Operational coverage concentrated on inventory management and freight costing, with the reporting layer supporting management oversight and operational coordination.
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Distribution ERP | ERP Services and Operations |
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2014 | 2014 |
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Omni Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Omni Services deployed My Live Chat on its website. My Live Chat is the Chatbots and Conversational AI solution used to provide web-based customer engagement for Omni Services.
The implementation centers on a site-embedded web chat widget that handles real-time messaging, canned responses, visitor session tracking, and chat transcript capture. Configuration and user management are consistent with Chatbots and Conversational AI best practices, with agent accounts and response templates maintained within the My Live Chat administration console.
Operational coverage is limited to Omni Services web properties, supporting customer service and inbound lead capture workflows for a small professional services firm with 10 employees. The deployment aligns system ownership with front line staff and a single administrator, enabling lightweight governance, chat routing rules, and periodic updates to scripted responses.
My Live Chat at Omni Services is managed as a SaaS delivered conversational layer on the company website, providing continuous visitor engagement and structured chat records for follow up. Governance is concentrated and operationally simple, reflecting the company size and the targeted use of Chatbots and Conversational AI for customer contact.
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Omni Services Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket Software | Legacy | CorVu Business Intelligence | Analytics and BI | Analytics and BI | n/a | 2014 | 2015 |
In 2014, Omni Services implemented CorVu Business Intelligence from Rocket Software. The deployment established an Analytics and BI capability for a small professional services firm operating in the United States, supporting centralized sales reporting and business analysis.
CorVu Business Intelligence was configured to execute SQL queries and host scheduled reports, with implementation focused on operational reporting and dashboarding functions typical of Analytics and BI platforms. The implementation produced a weekly sales report as a core deliverable, leveraging CorVu report scheduling and data extract routines.
Integration was implemented with Prophet 21, the Epicor ERP wholesale distribution system, with SQL queries executed against Prophet 21 data sources to populate CorVu reports. Operational coverage concentrated on sales and revenue reporting workflows, with sales and finance stakeholders consuming the scheduled outputs.
Governance emphasized a weekly reporting cadence and ownership for scheduled SQL jobs and report distribution, aligning report production to existing sales processes. Data stewardship responsibilities were assigned to sales and finance contacts to maintain report definitions and query logic.
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Omni Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Omni Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Tag Management | CRM |
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2016 | 2016 |
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Omni Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Omni Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Omni Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Omni Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Marketing Manager | Manager | Marketing | |
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Sales Director | Director | Sales | |
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VP Finance | VP | Finance | |
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VP Operations & Technology | VP | IT | |
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CEO | CXO | Finance | |
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Accountant | Manager | Finance | |
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Apps Being Evaluated by Omni Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Omni Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Omni Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Omni Services Technographics
Omni Services is a Professional Services organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
Omni Services operates a diverse technology stack with applications such as
Epicor Prophet 21, My Live Chat and CorVu Business Intelligence,
covering areas like Distribution ERP, Chatbots and Conversational AI and Analytics and BI.
Omni Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, My Live Chat and Rocket Software.
Omni Services recently adopted applications including
Slack Connect in 2022, Fastly in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Omni Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Omni Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Omni Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.