Riceville, 37370, TN,
United States
Omni Services Technographics
Omni Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Omni Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Omni Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Omni Services has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2013, Google Tag Manager for Tag Management in 2016, My Live Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Omni Services is running and its propensity to invest more and deepen its relationship with Epicor , Google , My Live Chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Omni Services revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Omni Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Omni Services Tech Stack and Enterprise Applications
Omni Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Omni Services implemented Epicor Prophet 21 as its Distribution ERP to support inventory, order and logistics workflows for a small United States professional services firm with approximately 10 employees. The implementation centralized core distribution processes within Epicor Prophet 21 while emphasizing configurability of inventory controls and freight costing functions. Epicor Prophet 21 was configured to surface transactional data needed for management reporting.
Omni Services customized inventory and freight reports based on top management requests, using Corvu as the business intelligence tool and Epicor P21 to supply transactional feeds. The integration of Epicor P21 and Corvu enabled combined ERP transaction reporting and formatted management reports, and reporting governance was structured around customized templates and scheduled report generation to align inventory and logistics insights with executive decision workflows. Operational coverage concentrated on inventory management and freight costing, with the reporting layer supporting management oversight and operational coordination.
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Distribution ERP | ERP Services and Operations |
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2014 | 2014 |
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Omni Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2016 | 2016 |
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Omni Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Omni Services deployed My Live Chat on its website. My Live Chat is the Chatbots and Conversational AI solution used to provide web-based customer engagement for Omni Services.
The implementation centers on a site-embedded web chat widget that handles real-time messaging, canned responses, visitor session tracking, and chat transcript capture. Configuration and user management are consistent with Chatbots and Conversational AI best practices, with agent accounts and response templates maintained within the My Live Chat administration console.
Operational coverage is limited to Omni Services web properties, supporting customer service and inbound lead capture workflows for a small professional services firm with 10 employees. The deployment aligns system ownership with front line staff and a single administrator, enabling lightweight governance, chat routing rules, and periodic updates to scripted responses.
My Live Chat at Omni Services is managed as a SaaS delivered conversational layer on the company website, providing continuous visitor engagement and structured chat records for follow up. Governance is concentrated and operationally simple, reflecting the company size and the targeted use of Chatbots and Conversational AI for customer contact.
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Omni Services Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2015 |
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Omni Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Omni Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Omni Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Omni Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Omni Services
Apps Being Evaluated by Omni Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||