Hawthorne, 10532, NY,
United States
OmniMD Technographics
OmniMD Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OmniMD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 OmniMD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OmniMD has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2018, Microsoft Clarity for Marketing Analytics in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OmniMD is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OmniMD revenues, which have grown to $13.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OmniMD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OmniMD Tech Stack and Enterprise Applications
OmniMD AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, OmniMD deployed Tawk.to as a Chatbots and Conversational AI solution on its public website. The implementation embedded the Tawk.to web widget across patient-facing pages, enabling real-time chat and asynchronous messaging while providing a browser-based agent console for support staff. The deployment places Tawk.to within OmniMD's customer engagement layer to support patient support, prospect qualification, and inbound sales inquiry workflows.
Functional capabilities implemented include live chat, offline message capture, canned responses, visitor monitoring, and chat transcript capture, reflecting common Chatbots and Conversational AI functionality used for web customer engagement. The architectural model is a lightweight client-side embed paired with a cloud-hosted agent console, requiring minimal application-layer integration and no on-premise infrastructure change. Operational scope covered the OmniMD website in the United States, with messaging routed to internal support and sales personnel via the Tawk.to console, and governance aligned to web content owners and support process stakeholders.
|
OmniMD Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, OmniMD implemented Microsoft 365 to provide Collaboration capabilities across the organization. The Microsoft 365 deployment supports cloud email, document storage and team chat for the 130-employee healthcare provider, aligning the application to clinical support and administrative communication needs.
Microsoft 365 is referenced on OmniMD's public website, indicating use of Microsoft 365 services in customer-facing links and site telemetry. The deployment typically includes Exchange Online, SharePoint Online, OneDrive and Microsoft Teams to enable unified messaging, document collaboration and internal coordination, with governance centered on collaboration controls and identity management within Microsoft 365. This configuration positions OmniMD Microsoft 365 Collaboration to address both clinical-facing workflows and back-office administration.
|
OmniMD CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Clarity | Marketing Analytics | CRM | n/a | 2022 | 2022 |
In 2022, OmniMD implemented Microsoft Clarity on its public website. The Microsoft Clarity deployment is positioned as the company’s Marketing Analytics solution to capture user behavior and provide session-level visibility for web properties.
The implementation uses the Microsoft Clarity client-side tracking script embedded in site pages to collect session recordings, click and scroll heatmaps, and aggregated engagement signals. Configuration emphasized page-level tagging and event capture to enable session playback and visual heatmaps for common user flows, consistent with typical Marketing Analytics instrumentation.
Operational ownership is centered in marketing with close collaboration from product and UX functions, who use Microsoft Clarity data for content optimization and usability triage. The integration surface is focused on the website front end, and governance has been organized around marketing-led review workflows and product feedback loops for prioritizing site changes.
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation, CRM | CRM |
|
2019 | 2019 |
|
OmniMD IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at OmniMD
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by OmniMD Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-14 | OmniMD | Evaluated | Experity | Experity EMR/PM | Electronic Health Record | ERP Services and Operations |