OmniTrans
1700 W. Fifth Street,
San Bernardino, 92411, CA,
United States
San Bernardino, 92411, CA,
United States
1 909-379-7100
Transportation
OmniTrans Technographics
OmniTrans Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OmniTrans and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 572 OmniTrans employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OmniTrans has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Trapeze Fixed Route Scheduling for Fleet Management in 2020, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OmniTrans is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , GoDaddy , Trapeze Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OmniTrans revenues, which have grown to $107.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OmniTrans intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OmniTrans Tech Stack and Enterprise Applications
OmniTrans Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, OmniTrans implemented Zoom and exposed Zoom meeting and webinar functionality on its public website as its Audio Video and Web Conferencing solution. The deployment is cloud-hosted and configured to enable both public-facing sessions published on the website and internal collaborative meetings for staff, aligning the Zoom application with external stakeholder engagement and day-to-day operational communication.
The implementation leverages standard Zoom modules and capabilities including hosted meetings, webinar hosting, screen sharing, cloud recording, participant management, scheduled meeting controls, and host and co-host moderation features. Zoom meeting configuration emphasizes centralized provisioning of meeting types and recording retention, with administrative control over meeting templates and attendee privileges.
Operational coverage includes website-based publication of meeting access for community and stakeholder sessions and internal use across administrative and operational teams, using Zoom to unify remote attendance and recorded session distribution. Governance focuses on meeting security and access controls, including waiting room and passcode enforcement, role-based host controls, and documented scheduling and publication workflows to support public sessions and internal collaboration.
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Collaboration | Collaboration |
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2018 | 2018 |
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OmniTrans SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Trapeze Group | Legacy | Trapeze Fixed Route Scheduling | Fleet Management | SCM | n/a | 2020 | 2020 |
In 2020 OmniTrans implemented Trapeze Fixed Route Scheduling to support Fleet Management for its paratransit, microtransit and fixed route operations. The deployment was executed as part of service delivery when Transdev began operating OmniTrans paratransit and microtransit services in San Bernardino, CA, with the operator leveraging Trapeze scheduling capabilities to manage day to day run planning and vehicle assignments.
Trapeze Fixed Route Scheduling was configured to support core scheduling and routing workflows common to Fleet Management, including trip planning, vehicle assignment, run cut optimization and timetable generation to coordinate paratransit and microtransit services alongside fixed route operations. Configuration emphasized operational scheduling modules and dispatch-oriented functionality to align operator workflows with OmniTrans service requirements.
The implementation was integrated into Transdev operational and dispatch processes rather than enterprise application stacks, with operational scope concentrated on San Bernardino paratransit and microtransit services. Outcomes reported by the operator included improved operational efficiency and reduced average passenger travel time, reflecting tighter scheduling and routing control within OmniTrans operations.
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Transportation Management | SCM |
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2019 | 2019 |
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OmniTrans CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, OmniTrans implemented Hotjar on its public website to instrument digital user behavior and collect qualitative feedback as part of its Customer Experience capabilities. OmniTrans Hotjar Customer Experience deployment targeted analysis of site navigation, form interactions, and engagement on trip planning and transit information pages, linking application-level behavior to digital service improvement efforts.
The implementation used client side JavaScript instrumentation embedded across the site to enable session recordings, heatmaps, conversion funnels, and on site surveys and feedback widgets. Hotjar session replay and heatmap functionality were configured to capture click, scroll, and movement patterns while surveys and feedback widgets collected direct user input to inform UX refinement and content adjustments.
Operational ownership was centered in digital experience and marketing teams, with product and customer service stakeholders granted access for issue investigation and iterative design changes. Governance emphasized scoped capture settings and data controls at the page and survey level to limit collection of sensitive fields, and the rollout was organized by site sections to phase adoption and validate instrumentation coverage.
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OmniTrans IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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OmniTrans CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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OmniTrans Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Surveillance System | Physical Security |
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2010 | 2010 |
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IT Decision Makers and Key Stakeholders at OmniTrans
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Security Specialist | Non Manager | Operations | |
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Director of Safety and Security | Director | Operations | |
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Emergency Services Coordinator, Safety and Security Department | Non Manager | Operations | |
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Apps Being Evaluated by OmniTrans Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OmniTrans IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OmniTrans digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD OmniTrans Technographics
OmniTrans is a Transportation organization based in United States,
with around 572 employees and annual revenues of $107.0 million.
OmniTrans operates a diverse technology stack with applications such as
Zoom, Trapeze Fixed Route Scheduling and Hotjar,
covering areas like Audio Video and Web Conferencing, Fleet Management and Customer Experience.
OmniTrans has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, Trapeze Group and Contentsquare.
OmniTrans recently adopted applications including
Hotjar in 2021, Zoom in 2020 and Trapeze Fixed Route Scheduling in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OmniTrans’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OmniTrans’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OmniTrans technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.