One Family
16-17 West St,
Brighton, BN1 2RL,
United Kingdom
Brighton, BN1 2RL,
United Kingdom
44 34 4892-0920
Banking and Financial Services
One Family Technographics
One Family Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by One Family and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 535 One Family employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that One Family has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Networx Recruitment for Recruiting in 2018, Microsoft Power BI for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems One Family is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , WorldPay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing One Family revenues, which have grown to $136.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for One Family intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
One Family Tech Stack and Enterprise Applications
One Family ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, One Family implemented Infor SunSystems as its core ERP Financial platform. The deployment positioned Infor SunSystems to centralize accounting and financial reporting processes for the organization’s finance function.
Configuration work concentrated on core financial modules including the general ledger, accounts payable, accounts receivable, cash management, and financial reporting. The Infor SunSystems implementation was configured to support statutory reporting and consolidated month end close workflows expected in UK financial services, with automation of standard ledger workflows and period management built into the configuration.
The implementation existed alongside SUN Systems Vision, the bespoke POPI accounts payable system, and Microsoft Dynamics 365 within One Family’s application estate. Operational coverage focused on corporate finance and accounting teams, with Infor SunSystems serving as the authoritative ERP Financial ledger for reporting and consolidation workflows.
Governance activity centered on standardizing the chart of accounts, enforcing financial controls through system configuration, and establishing formal month end close procedures within the Infor SunSystems environment. The program sits within a technology footprint that documents experience across SUN Systems, SUN Systems Vision, the bespoke POPI AP system, and Microsoft Dynamics 365.
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ERP Financial | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2017 | 2017 |
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One Family HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Networx | Legacy | Networx Recruitment | Recruiting | HCM | n/a | 2018 | 2018 |
One Family implemented Networx Recruitment in 2018 as its applicant tracking system, embedding the application into the public careers portal to manage postings and candidate submission. Networx Recruitment is used as the Recruiting application to host vacancy pages on onefamily.current-vacancies.com and to capture applications directly from the company website, centralizing job advertising and initial applicant intake.
The deployment is web hosted and configured to operate as the front end career site plus an ATS backend for recruitment workflows, using standard Recruiting capabilities such as job requisition publishing, application capture, and candidate status tracking. Operational ownership sits with One Family recruiting and hiring teams in the United Kingdom, and governance was implemented around vacancy approval routing and structured candidate intake workflows to ensure consistent hiring processes through the Networx Recruitment system.
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Workforce Management | HCM |
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2016 | 2016 |
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One Family Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, One Family implemented Microsoft Power BI to centralize marketing and customer analytics reporting within its Insights team based in Brighton. The deployment established foundational Analytics and BI capability to support marketing, retention, and cross-sell decisioning across the organization.
Microsoft Power BI was used to create operational dashboards, automated monthly reports, and campaign performance visualizations. Functional workflows included KPI measurement, cohort and segmentation dashboards, channel and campaign attribution visualization, and a consolidated customer bible assembled from SQL extracts to drive cross-sell segmentation. Power BI dashboards were complemented by existing Excel automation and Google Data Studio reports to deliver actionable insights to marketing and analytics consumers.
The implementation integrated SQL-based customer datasets and RStudio model outputs, feeding prediction models into Microsoft Power BI visualizations. Tracking and behavioral sources from Google Analytics and Google Tag Manager were incorporated, alongside Hotjar session data, and a custom Markov chain attribution model supplied channel weighting for conversion path analysis. Market basket analysis and machine learning lookalike lists for cross-sell were operationalized through data pipelines into Power BI to support campaign targeting.
Governance and process changes accompanied the rollout, including a GA and GTM governance restructure that reduced tag counts and introduced data attributes for GDPR alignment, and a CTF maturity program for segmentation of continuation and reinvestment accounts. Statistical testing workflows using chi-squared, Fisher exact, Wilcoxon and ANOVA supported campaign evaluation, while a churn classification model built in RStudio using XGBoost ensemble trees predicted 63% of the total value while targeting 16% of the total users from a 100,000 user sample. Cost-efficiency analyses for gone away customers and ongoing dashboard-led reporting sustained operational coverage across Insights, digital marketing and retention functions.
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One Family Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2017 | 2017 |
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One Family CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2017 | 2017 |
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Campaign Management | CRM |
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2023 | 2023 |
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CRM | CRM |
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2021 | 2021 |
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CRM | CRM |
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2023 | 2023 |
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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One Family ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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One Family Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2004 | 2004 |
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One Family PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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One Family IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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One Family CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at One Family
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Finance Officer | CXO | Finance | |
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Head of Financial Operations and Client Accounting | Director | Finance | |
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Head of IT Service Operations | Director | IT | |
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CEO | CXO | Finance | |
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Head of Human Resources Services | Director | HR | |
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Human Resources Director | Director | HR | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Head of Customer Service | Director | Customer Service | |
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Customer Service Team Manager | Manager | Customer Service | |
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Telephony Manager / Data Analytics / MI & Reporting | Manager | IT | |
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Call Center Senior Team Manager | Manager | Customer Service | |
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Customer Experience Senior Manager | Manager | Customer Service | |
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Group Financial Controller | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Head of Business Transformation | Director | Finance | |
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IT Operations Manager | Manager | IT | |
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Group Chief Information Officer (CIO) | CXO | IT | |
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Investment Consultant | Manager | Investment | |
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Senior Investment Scheme Overseer | Manager | Investment | |
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Collective Investment Scheme Overseer | CXO | Investment | |
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Change Delivery Manager | Manager | IT | |
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DevOps and Continuous Delivery Senior Manager | Manager | IT | |
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Software Engineering Senior Manager | Manager | IT | |
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Apps Being Evaluated by One Family Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from One Family IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the One Family digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD One Family Technographics
One Family is a Banking and Financial Services organization based in United Kingdom,
with around 535 employees and annual revenues of $136.0 million.
One Family operates a diverse technology stack with applications such as
Infor SunSystems, Networx Recruitment and Microsoft Power BI,
covering areas like ERP Financial, Recruiting and Analytics and BI.
One Family has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Networx and Microsoft.
One Family recently adopted applications including
Mitel MiContact Centre Campaign Manager in 2023, Noetica CRM in 2023 and Bubble Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of One Family’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates One Family’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete One Family technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.