Opus Technology
39 London Road Reigate Surrey,
London, RH2 9AQ,
United Kingdom
London, RH2 9AQ,
United Kingdom
44 80 0047-3970
Professional Services
Opus Technology
List of Software Implementations where Opus Technology is Reseller or System Integrator
Opus Technology, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Opus Technology collaboration with software players such as Mitel, Noetica and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Opus Technology is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Opus Technology | Mitel | Mitel MiCloud Flex Contact Center | Call Center | CRM |
| Opus Technology | Noetica | Noetica CRM | CRM | CRM |
| Opus Technology | Mitel | Mitel MiContact Centre Campaign Manager | Campaign Management | CRM |
List of Software Implementations where Opus Technology is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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One Family | Banking and Financial Services | 535 | $136M | United Kingdom | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2017 |
In 2017, One Family implemented Mitel MiCloud Flex Contact Center to modernize its Call Center operations supporting customer service and member contact across the United Kingdom. The deployment was delivered with Opus Technology as the implementation partner, aligning the Mitel MiCloud Flex Contact Center with One Family’s service desk and contact handling objectives.
The Mitel MiCloud Flex Contact Center implementation concentrated on cloud-hosted contact routing and agent tooling. Core capabilities provisioned included automatic call distribution, interactive voice response, computer telephony integration and an agent desktop with real-time reporting and historical analytics, consistent with Call Center functional workflows. The solution also provided multichannel queuing and supervisory consoles typical for cloud contact center deployments.
Opus Technology led configuration and rollout activities, adapting call routing, queue management and agent role provisioning to One Family’s customer service processes. Governance changes focused on standardized contact handling workflows, agent supervision procedures and operational monitoring using the Mitel MiCloud Flex Contact Center platform. The narrative centers on One Family Mitel MiCloud Flex Contact Center Call Center as the primary application supporting customer service business functions.
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One Family | Banking and Financial Services | 535 | $136M | United Kingdom | Noetica | Noetica CRM | CRM | 2023 |
In 2023 One Family implemented Noetica CRM, deploying Noetica's outbound contact-centre technology including predictive dialling, call scripting, CRM and campaign management. The deployment targeted proactive customer engagement across its Brighton and Swindon centres in the United Kingdom, aligning CRM capabilities to centralize outbound engagement workflows.
The Noetica CRM implementation comprised predictive dialler configuration, scripted call flow management, CRM contact records and campaign management capabilities, configured to support servicing and sales workflows for family finance products. Opus Technology delivered the implementation and led go-live activities, integrating outbound contact capabilities into the operational contact-centre environment.
Operational scope covered One Family's Brighton and Swindon contact-centres, with business functions impacted including customer engagement, contact-centre operations, sales and servicing. Campaign management and call scripting established structured governance for outbound contact strategies and agent workflows, enabling centralized campaign orchestration and consistent call handling.
Implementation and go-live occurred in 2023 according to public reports, and the solution was selected to support growth and drive more productive servicing and sales outcomes for family finance products. The deployment emphasized CRM-driven outbound orchestration, campaign controls and agent scripting as the primary mechanisms for proactive customer engagement.
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One Family | Banking and Financial Services | 535 | $136M | United Kingdom | Mitel | Mitel MiContact Centre Campaign Manager | Campaign Management | 2023 |
In 2023, One Family deployed Mitel MiContact Centre Campaign Manager across its Brighton and Swindon contact centres in the United Kingdom to deliver outbound campaign capabilities and improve proactive customer engagement. The deployment used MiContact Center Outbound functionality and positioned Mitel MiContact Centre Campaign Manager as the primary Campaign Management application supporting CRM and sales activity across contact centre operations.
The implementation included core outbound modules, specifically predictive dialing, call scripting, and campaign management, delivering centralized campaign orchestration and scripted agent workflows. These functional capabilities were configured to support proactive customer engagement, direct sales outreach, and increased agent productivity, aligning the Campaign Management application with CRM and sales business functions.
The rollout was delivered by Opus Technology and scoped to operational contact centre sites in Brighton and Swindon, with deployment activities focused on campaign configuration, dialer tuning, and scripting standardization. Governance emphasized centralized campaign control and operational coordination between contact centre teams, and the project explicitly targeted improvements in proactive engagement, sales outcomes, and agent productivity as stated by One Family.
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IT Decision Makers and Key Stakeholders at Opus Technology
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Buyer Intent: Companies Evaluating Opus Technology Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Opus Technology software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Opus Technology System Integrator / VAR Profile
Opus Technology is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 130 employees and annual revenues of $20M.
Opus Technology implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 3 verified Opus Technology software implementations across industries and regions, including: One Family where Opus Technology implemented Mitel MiCloud Flex Contact Center, One Family where Opus Technology implemented Noetica CRM, and One Family where Opus Technology implemented Mitel MiContact Centre Campaign Manager.
Opus Technology has a strategic VAR/SI partnership with Mitel and Noetica, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Opus Technology partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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