List of Mitel MiCloud Flex Contact Center Customers
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Since 2010, our global team of researchers has been studying Mitel MiCloud Flex Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiCloud Flex Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiCloud Flex Contact Center for Call Center include: Maravai Life Sciences, a United States based Life Sciences organisation with 600 employees and revenues of $883.0 million, Carleton University, a Canada based Education organisation with 4787 employees and revenues of $700.0 million, Liverpool Football Club, a United Kingdom based Leisure and Hospitality organisation with 1000 employees and revenues of $370.0 million, Hays Travel, a United Kingdom based Professional Services organisation with 3500 employees and revenues of $267.0 million, One Family, a United Kingdom based Banking and Financial Services organisation with 535 employees and revenues of $136.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiCloud Flex Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Mitel MiCloud Flex Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Carleton University | Education | 4787 | $700M | Canada | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2017 | n/a | In 2017, Carleton University implemented Mitel MiCloud Flex Contact Center to strengthen campus emergency communications and to preserve reliable telephony access to emergency services. The Mitel MiCloud Flex Contact Center Call Center deployment was explicitly aimed at enabling campus-wide broadcast notifications to students and staff and maintaining operational telephone paths for emergency outbound calls. The implementation used a cloud-hosted contact center architecture, configured with agent consoles, automated outbound notification capabilities, automatic call distribution and interactive voice response routing to support escalation workflows. Mitel MiCloud Flex Contact Center was configured to run scheduled and ad hoc broadcast campaigns that address the university requirement to reach people regardless of location, and to provide operator console functionality for centralized command and control during incidents. Operational scope included campus communications, campus security, facilities and IT communications teams, with the Call Center supporting unified handling of inbound incident reports and outbound emergency notifications. The rollout emphasized governance through documented escalation flows, operator runbooks and routine testing of PSTN connectivity to ensure continuity of emergency lines. Carleton University Mitel MiCloud Flex Contact Center Call Center therefore serves as the central communications layer for campus safety and telephony operations. | |
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Hays Travel | Professional Services | 3500 | $267M | United Kingdom | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2021 | Advantex Network Solutions | In 2021, Hays Travel implemented Mitel MiCloud Flex Contact Center, deploying a cloud Call Center solution across its operations. Advantex Network Solutions delivered the project at Hays Travel's new Sunderland city centre HQ, provisioning telephony and contact routing to interconnect over 500 staff at Gilbridge House head office while supporting 180 retail stores and 240 home workers. The Mitel MiCloud Flex Contact Center deployment centralized core contact center capabilities including automatic call distribution, interactive voice response, omnichannel routing, supervisor dashboards, and enterprise reporting, aligning with standard Call Center functionality. Configuration emphasized scalability and multi-site routing to accommodate the recent acquisition of 555 additional stores and ongoing growth plans. Integrations focused on voice and telephony consolidation, cloud session handling, and endpoint provisioning for office and remote staff, enabling unified contact routing across retail stores, remote telesales agents, and central customer service. The solution tied into Hays Travel communications infrastructure to provide centralized queue management, presence, and call handling for Marketing, Digital and Telesales functions. Advantex Network Solutions executed a phased rollout and cutover that avoided downtime or disruption, allowing Hays Travel to maintain day to day operations during deployment. Hays Travel Mitel MiCloud Flex Contact Center Call Center implementation standardized contact handling workflows and centralized telephony governance to support enterprise scale customer engagement. | |
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Liverpool Football Club | Leisure and Hospitality | 1000 | $370M | United Kingdom | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2016 | n/a | In 2016, Liverpool Football Club deployed Mitel MiCloud Flex Contact Center to centralize customer interactions across ticketing, retail, membership and hospitality functions. The Mitel MiCloud Flex Contact Center implementation served as a cloud Call Center solution, consolidating multichannel voice handling and centralized queuing for the club's front-of-house and back-office service teams. The implementation incorporated Mitel platform components including MiContact Center Business for contact routing and queuing, MiCollab to provide unified communications and presence, and MiVoice 6900 IP Series endpoints together with Peripherals and Accessories for agent hardware provisioning. Configuration work focused on skill based routing, automatic call distribution, basic IVR flows and real-time supervisor monitoring consistent with Call Center operational patterns, while agent desktop integration used MiCollab to surface call controls and presence. Operational coverage emphasized customer service, ticketing and hospitality workflows, with administrative governance layered through role based access to queue configuration and supervisor consoles. Process changes included standardized escalation and callback workflows and centralized queue management to align service teams, with the Mitel MiCloud Flex Contact Center serving as the primary contact routing and telephony control plane for customer-facing operations. | |
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Life Sciences | 600 | $883M | United States | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2018 | n/a |
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Banking and Financial Services | 535 | $136M | United Kingdom | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2017 | Opus Technology |
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Education | 100 | $15M | United States | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2015 | n/a |
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Buyer Intent: Companies Evaluating Mitel MiCloud Flex Contact Center
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