Onfido
14-18 Finsbury Square, 3rd Floor,
London, EC2A 1AH,
United Kingdom
London, EC2A 1AH,
United Kingdom
44 20 8152-5321
Professional Services
Onfido Technographics
Onfido Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Onfido and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Onfido employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Onfido has purchased the following applications: Tesorio Accounts Receivable Automation for AR Automation in 2020, Workday Absence Management for Absence and Leave Management in 2021, Drift AI Chatbot for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Onfido is running and its propensity to invest more and deepen its relationship with Tesorio , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Onfido revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Onfido intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Onfido Tech Stack and Enterprise Applications
Onfido ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tesorio | Legacy | Tesorio Accounts Receivable Automation | AR Automation | ERP | n/a | 2020 | 2021 |
In 2020 Onfido implemented Tesorio Accounts Receivable Automation. Onfido deployed Tesorio Accounts Receivable Automation, an AR Automation solution, to centralize accounts receivable and cash orchestration inside Core Finance and Business Operations Finance as part of a broader effort to strengthen working capital management.
The implementation configured standard AR Automation capabilities including invoice to cash workflow orchestration, automated collections sequencing, rule based cash application, dispute and deduction tracking, and receivables reporting and analytics. Configuration emphasized configurable rules and workflow automation to align collections priorities with the finance organization’s controls and reporting cadence.
Integration architecture connected Tesorio to the company ERP, specifically Netsuite, using API driven posting and master data synchronization to ensure receivable balances, cash receipts and customer master updates remained consistent between systems. Operational responsibility rested with the VP of Core Finance and the core finance, treasury and accounts receivable teams, with the system serving as the primary orchestration layer for cash collection and cash application processes.
Governance was tightened by embedding Tesorio into existing financial controls, audit workflows and working capital policies, and by standardizing procedures for collections escalation and dispute resolution. The deployment aligned the Tesorio Accounts Receivable Automation application with Onfido’s requirement to provide clear guidance on working capital management and to support audit and financial reporting processes across the finance function.
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ERP Financial | ERP |
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2019 | 2019 |
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Onfido HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2021 | 2021 |
In 2021 Onfido implemented Workday Absence Management to centralize absence tracking and automate leave workflows. The Workday Absence Management deployment was positioned within Onfido's broader Workday HCM ownership, aligning Absence and Leave Management capabilities with People Operations and HR service delivery on a global basis.
The implementation included configuration of absence plans, accrual and carryover rules, and absence request and approval workflows, together with balance calculations and regulatory compliance settings. Workday Report Writer was used to build custom reports and to surface automated alerts, while Enterprise Interface Builder EIB was leveraged for scheduled data exchanges, bulk updates, and integration-ready payloads. The configuration emphasized using Workday Absence Management functional controls to enforce policy and enable data-driven leave administration.
Operational coverage spanned Onfido's global People Operations and HR teams, with a named Workday Specialist owning system performance and day-to-day administration. Integrations explicitly included the ATS Lever and were coordinated alongside annual performance management and advanced compensation initiatives to keep recruitment, performance, compensation, and absence records aligned. Data flows between talent acquisition and absence records relied on EIB-driven processes and Workday reporting to maintain consistency across systems.
Governance and operational model were centralized under the People Operations Lead, with BAU maintenance managed through a ticketing process and the Workday Specialist responsible for troubleshooting, configuration changes, and continuous improvement. A focused up-skilling program for the people team supported a shift toward self-service operations, while best practice guidelines were established to govern system architecture, reporting standards, and approval workflows. Ongoing stewardship emphasized iterative configuration refinement and stakeholder reporting to sustain Absence and Leave Management effectiveness.
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Applicant Tracking System | HCM |
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2020 | 2021 |
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Core HR | HCM |
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2020 | 2021 |
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Onfido AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Onfido deployed Drift AI Chatbot on its public website. The deployment positions Drift AI Chatbot within the Chatbots and Conversational AI category as the primary conversational front end to support customer engagement and inbound lead qualification on the corporate site.
The implementation is delivered as a website-embedded chatbot widget connected to the vendor cloud, employing standard Chatbots and Conversational AI capabilities such as intent detection, scripted conversational playbooks, automated lead capture, contextual response generation, and session handoff to human agents when required. Drift AI Chatbot was configured to manage conversational workflows for product inquiries and user onboarding prompts, with content and response flows organized into modular playbooks for maintainability.
Operational ownership and governance were structured around cross-functional teams, with marketing controlling conversational copy and playbook strategy, and product and support contributing technical content and escalation rules. Monitoring and iterative tuning processes were established to refine conversational scripts and intent coverage, aligning the Drift AI Chatbot deployment to business functions including customer engagement, sales qualification, and support triage.
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Onfido Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Onfido Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Onfido Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Onfido CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Analytics | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2017 | 2017 |
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Onfido ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Onfido TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Onfido PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Onfido IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Onfido CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Onfido
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Senior Finance Manager, Netsuite ERP System Administrator | Manager | IT | |
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VP of People | VP | HR | |
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Director of IT | Director | IT | |
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People Operations Coordinator | Manager | HR | |
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Workday Lead | Manager | IT | |
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Chief Customer Officer | CXO | Customer Service | |
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Global Customer Support Director | Director | Customer Service | |
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Manager, Customer Support | Manager | Customer Service | |
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Senior Manager, EMEA Customer Success | Manager | Customer Service | |
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Customer Success Director | Director | Customer Service | |
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Senior Customer Success Manager | Manager | Customer Service | |
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Apps Being Evaluated by Onfido Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Onfido IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Onfido digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Onfido Technographics
Onfido is a Professional Services organization based in United Kingdom,
with around 650 employees and annual revenues of $100.0 million.
Onfido operates a diverse technology stack with applications such as
Tesorio Accounts Receivable Automation, Workday Absence Management and Drift AI Chatbot,
covering areas like AR Automation, Absence and Leave Management and Chatbots and Conversational AI.
Onfido has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tesorio, Workday and Drift.
Onfido recently adopted applications including
Workday Absence Management in 2021, Zoominfo Platform in 2021 and Intercom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Onfido’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Onfido’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Onfido technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.