Open Mind Services Limited
B3-943, Spaze I Tech Park, Sohna Road, Sector 49,
Gurugram, 122001,
India
Gurugram, 122001,
India
91 124 468 2362
Professional Services
Open Mind Services Limited Technographics
Open Mind Services Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Open Mind Services Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Open Mind Services Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Open Mind Services Limited has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Ameyo IVR System for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Open Mind Services Limited is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , Ameyo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Open Mind Services Limited revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Open Mind Services Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Open Mind Services Limited Tech Stack and Enterprise Applications
Open Mind Services Limited AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Open Mind Services Limited implemented Tawk.to on its public website. Open Mind Services Limited uses Tawk.to as a Chatbots and Conversational AI solution to provide an embedded live chat widget and conversational interface for client engagement and lead capture. The implementation serves website visitors and prospects, aligning the application to customer service and pre-sales outreach functions.
The Tawk.to deployment is configured through the vendor console and leverages standard Chatbots and Conversational AI capabilities such as real-time messaging, canned responses, offline contact forms, and agent presence management, consistent with typical conversational workflows. Operational coverage is focused on the corporate site, with management and governance concentrated in the customer engagement team to oversee message routing, conversation ownership, and response workflows. The integration model is limited to an embedded web widget, as evidenced in the site source.
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Open Mind Services Limited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Open Mind Services Limited deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment covers the company workforce of approximately 150 employees and its use is observable on the corporate website, indicating organization-wide SaaS provisioning for core productivity and client communication.
Google Workspace (Formerly Google G-Suite) implementation incorporates standard Collaboration modules including Gmail, Calendar, Google Drive, Docs, Sheets, Slides, and Google Meet, managed through the Google Workspace Admin console. Configuration emphasis reflects typical Collaboration workflows, such as real-time coauthoring, shared drives for project artifacts, centralized group mailboxes for client-facing teams, and mobile access for consultants and field staff.
Governance is exercised via the Admin console with role-based user provisioning, group membership controls, and access settings applied across client delivery, marketing, and operations in India. The implementation establishes cloud-first collaboration and document management practices consistent with the Collaboration category, and its presence on the public website signals integration into daily operational and client engagement routines.
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Open Mind Services Limited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo IVR System | Call Center | CRM | n/a | 2017 | 2017 |
In 2017 Open Mind Services Limited implemented Ameyo IVR System in its Call Center to support a targeted elite campaign. The deployment was focused on servicing an outsourced internal HR helpdesk engagement for Bharti Walmart, positioning the IVR as the primary customer contact layer for that campaign.
The Ameyo IVR System implementation concentrated on advanced interactive voice response menu trees, automated call routing and campaign-based call distribution to manage inbound volumes. Configuration work emphasized call flow design, queue and skill-based routing, and provisioning for scalability to meet Open Mind Services Limited requirements for a future-proof contact handling platform.
Operational coverage centered on the HR helpdesk business function and contact center agent workflows, with the Ameyo IVR System integrated into campaign operations to orchestrate call distribution and self-service options. The rollout impacted agent routing, first level resolution processes and back-office support orchestration, aligning telephony handling with campaign SLAs and HR case workflows.
Governance changes included updating call handling scripts and agent operating procedures to reflect IVR-driven front end interaction and campaign rules. The implementation enabled Open Mind Services Limited to reach more customers and deliver quality service while providing the scalability and future-proof characteristics the firm sought.
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Open Mind Services Limited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Open Mind Services Limited
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Open Mind Services Limited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Open Mind Services Limited IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Open Mind Services Limited digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Open Mind Services Limited Technographics
Open Mind Services Limited is a Professional Services organization based in India,
with around 150 employees and annual revenues of $15.0 million.
Open Mind Services Limited operates a diverse technology stack with applications such as
Tawk.to, Google Workspace (Formerly Google G-Suite) and Ameyo IVR System,
covering areas like Chatbots and Conversational AI, Collaboration and Call Center.
Open Mind Services Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Google and Ameyo.
Open Mind Services Limited recently adopted applications including
Tawk.to in 2021, Google Cloud Platform (GCP) in 2021 and GoDaddy in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Open Mind Services Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Open Mind Services Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Open Mind Services Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.