OpenLink
F8 West Tower, 701 RXR Plaza,
New York, 11556, NY,
United States
New York, 11556, NY,
United States
1 516-227-6600
Professional Services
OpenLink Technographics
OpenLink Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OpenLink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 OpenLink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OpenLink has purchased the following applications: Oracle Netsuite OpenAir for Professional Services Automation in 2015, Adobe Connect for Audio Video and Web Conferencing in 2017, Salesforce Pardot for Marketing Automation in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OpenLink is running and its propensity to invest more and deepen its relationship with Oracle , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OpenLink revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OpenLink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OpenLink Tech Stack and Enterprise Applications
OpenLink ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, OpenLink implemented Oracle Netsuite OpenAir to support Professional Services Automation. Oracle Netsuite OpenAir was provisioned to centralize project and services operations for OpenLink, aligning the application with the company business function of professional services delivery and project financial management.
The implementation emphasized core Professional Services Automation capabilities, including project management, resource scheduling and utilization, time and expense capture, project accounting, and billing and invoicing workflows. Configuration efforts focused on role based access for delivery managers and consultants, automated timesheet validation rules, and project cost capture to enable consistent project lifecycle control within Oracle Netsuite OpenAir.
Operational coverage spanned OpenLink professional services, delivery operations, finance, and sales operations for project intake and billing coordination. The deployment followed a cloud first SaaS architecture model with API based handoffs to internal financial and operational systems to support data exchange, and governance concentrated on standardized timesheet and project approval workflows to enforce accountability across teams.
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OpenLink Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, OpenLink implemented Adobe Connect on its public website. The Adobe Connect deployment serves as OpenLink's primary Audio Video and Web Conferencing platform for client-facing webinars, training sessions, and remote collaboration across the professional services organization. The implementation centralized virtual meeting rooms, persistent content pods for slide and screen sharing, recording capabilities, and session templates to support synchronous and asynchronous engagement.
Configuration emphasized branded meeting templates, role based access controls, and scheduled webinar workflows to align conferencing with client engagement and internal training processes. Operational coverage included client services, sales enablement, and practice level training, with conferencing administration and site hosts managing room provisioning and access. Implementation was surface embedded on the website, and governance relied on standardized room templates and usage policies to maintain consistent client interactions.
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Collaboration | Collaboration |
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2015 | 2015 |
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OpenLink CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Pardot | Marketing Automation | CRM | n/a | 2013 | 2013 |
In 2013, OpenLink deployed Salesforce Pardot as its Marketing Automation solution on the company website. Salesforce Pardot was implemented to support OpenLink marketing and demand generation activities, providing a centralized Marketing Automation platform for inbound lead capture and campaign orchestration.
The deployment emphasized core Marketing Automation capabilities, including web form and landing page capture, automated email campaigns and drip nurture sequences, lead scoring and segmentation, and campaign reporting dashboards. Configuration work focused on mapping lead capture flows on the public site to marketing workflows and segment definitions used by the marketing function.
Operational coverage for Salesforce Pardot centered on marketing operations and demand generation teams, with the application embedded in the web channel to capture and qualify inbound interest. The implementation included process controls for campaign creation, list management, and consent capture to support ongoing campaign governance and data hygiene.
Governance and rollout were organized around marketing process owners and operations staff, with staged adoption across web properties and content-managed pages. OpenLink Salesforce Pardot Marketing Automation use reinforced centralized campaign orchestration and standardized lead handling practices for marketing.
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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OpenLink ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2021 | 2021 |
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OpenLink PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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OpenLink IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at OpenLink
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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EVP and Chief Technology Officer | CXO | IT | |
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VP, Chief Information Security Officer | CXO | IT | |
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Apps Being Evaluated by OpenLink Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OpenLink IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OpenLink digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD OpenLink Technographics
OpenLink is a Professional Services organization based in United States,
with around 1500 employees and annual revenues of $300.0 million.
OpenLink operates a diverse technology stack with applications such as
Oracle Netsuite OpenAir, Adobe Connect and Salesforce Pardot,
covering areas like Professional Services Automation, Audio Video and Web Conferencing and Marketing Automation.
OpenLink has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Adobe Systems and Salesforce.
OpenLink recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OpenLink’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OpenLink’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OpenLink technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.