Hillsborough, 27278, NC,
United States
Orange County North Carolina Technographics
Orange County North Carolina Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Orange County North Carolina and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1125 Orange County North Carolina employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Orange County North Carolina has purchased the following applications: ADP Enterprise eTIME (OEM Kronos Workforce Central) for Time and Attendance in 2013, CivicEngage for Citizen Engagement in 2018, Microsoft Azure Monitor for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Orange County North Carolina is running and its propensity to invest more and deepen its relationship with ADP , CivicPlus , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Orange County North Carolina revenues, which have grown to $353.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Orange County North Carolina intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Orange County North Carolina Tech Stack and Enterprise Applications
Orange County North Carolina HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Enterprise eTIME (OEM Kronos Workforce Central) | Time and Attendance | HCM | n/a | 2013 | 2013 |
In 2013 Orange County North Carolina implemented ADP Enterprise eTIME (OEM Kronos Workforce Central) to standardize Time and Attendance across its workforce, with employee access surfaced through the county website. The deployment uses ADP Enterprise eTIME (OEM Kronos Workforce Central) as the primary time collection and management application, providing browser-based time capture for hourly and salaried staff and a centralized administrative console for timekeepers and payroll staff.
Configuration focused on core Time and Attendance capabilities, including time capture and clock management, schedule and shift tracking, exception management and automated timecard calculations. The implementation included supervisor approval workflows, electronic timecard review, reporting and payroll export functions aligned with municipal pay policies, leveraging standard ADP Enterprise eTIME modules for time adjudication and audit logging.
Operational access is provisioned via the county employee portal on orangecountync.gov, enabling departmental access across county offices and public service units. Role-based access controls and supervisor routing were configured to map to departmental approval chains, supporting centralized timekeeping administration and distributed supervisor approvals.
Governance included structured timekeeping policies enforced through system configuration, audit trails for compliance, and documented supervisor workflows for timecard exceptions and corrections. The county retained administrative control over schedules, approval hierarchies and reporting, with the system serving as the authoritative Time and Attendance source for payroll and workforce operations.
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Orange County North Carolina CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2018 | 2018 |
In 2018, Orange County North Carolina implemented CivicEngage as its public-facing website platform. CivicEngage is deployed on the county website and is used as the primary Citizen Engagement application to publish public information, manage event calendars, and provide online service request and notification capabilities to residents.
The CivicEngage implementation centers on web content management and citizen interaction modules, including content publishing workflows, calendar and event management, online forms for constituent requests, and public notices, reflecting core Citizen Engagement functionality. Operational coverage is county-level, supporting communications and constituent services across multiple departments, and governance has been organized around editorial approval workflows and content ownership to maintain accessibility and consistent public messaging.
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Citizen Engagement | CRM |
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2019 | 2019 |
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Orange County North Carolina ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2018 | 2018 |
In 2018, Orange County North Carolina deployed Microsoft Azure Monitor to provide Application Performance Management for its public website. Microsoft Azure Monitor was instrumented on the county website to collect real time telemetry, metrics, and diagnostic logs under the Application Performance Management category. Orange County North Carolina, Microsoft Azure Monitor, Application Performance Management, and web operations are linked through this implementation to support visibility into public-facing digital services.
Configuration focused on telemetry aggregation, alerting rules, dashboarding, and request level tracing to support IT operations and the county digital services team. Implemented capabilities include real time metrics, centralized log collection, threshold based alerts for availability and performance, and tracing to aid incident investigation, consistent with Application Performance Management practices. Governance and operational workflow centered on monitoring driven incident routing and dashboards that surface web performance data to web operations and IT support functions.
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Orange County North Carolina TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2018 | 2018 |
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Orange County North Carolina PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Orange County North Carolina IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Archive as a Service (AaaS) | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2021 | 2021 |
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Orange County North Carolina CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Orange County North Carolina
Apps Being Evaluated by Orange County North Carolina Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-09-02 | Orange County North Carolina | Evaluated | Seat Engine | Seat Engine | Event Management | Collaboration |