Orange France
78 Rue Olivier de Serres,
Paris, 75015,
France
Paris, 75015,
France
33 1-44-44-22-22
Communications
Orange France Technographics
Orange France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Orange France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 137000 Orange France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Orange France has purchased the following applications: Toonimo for Digital Adoption in 2019, Kms Lighthouse Field Service for Field Service Management in 2018, iAdvize Conversational Platform for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Orange France is running and its propensity to invest more and deepen its relationship with Toonimo , Customer Square , LumApps or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Orange France revenues, which have grown to $51.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Orange France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Orange France Tech Stack and Enterprise Applications
Orange France HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Toonimo | Legacy | Toonimo | Digital Adoption | HCM | n/a | 2019 | 2019 |
In 2019, Orange France implemented Toonimo as a Digital Adoption solution across its consumer digital channels in France. The deployment concentrated on guiding users through signup funnels and delivering page level explanations to improve conversions and strengthen customer loyalty.
Implementation leveraged Toonimo walkthroughs configured for registration and conversion funnels, providing contextual guidance and in flow assistance at discrete pages and steps in the customer journey. Modules and configuration emphasized funnel orchestration and contextual messaging capabilities consistent with Digital Adoption platforms, mapped to registration touch points and conversion paths.
Operational scope focused on Orange France consumer digital channels, with governance structured around channel owners and product teams to manage walkthrough content, versioning, and staged rollout sequencing across the site. Reported outcomes cited in the vendor testimonial include higher conversion rates and improved customer guidance, impacting signup and onboarding processes.
|
|
|
|
|
Learning and Development | HCM |
|
2021 | 2021 |
|
|
|
|
|
Learning and Development | HCM |
|
2014 | 2018 |
|
|
|
|
|
Skills Intelligence | HCM |
|
2024 | 2024 |
|
|
|
|
|
Skills Intelligence | HCM |
|
2020 | 2020 |
|
Orange France ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KMS Lighthouse | Legacy | Kms Lighthouse Field Service | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Orange France deployed Kms Lighthouse Field Service across its contact centers and retail and service locations in Europe, using the Field Service Management application to support customer service and CRM workflows and to centralize field-related case handling and agent routing. The deployment targeted customer service and CRM use across the region and connected frontline retail sites with centralized contact center operations. Kms Lighthouse Field Service was configured to integrate with Orange France existing CRM to surface customer data and deliver real-time process guidance during live interactions, reducing hold times through workflow automation and agent assistance. Functional capabilities emphasized in the implementation included case orchestration, queue management, and agent-facing process guidance, aligned with Field Service Management functional workflows for dispatch and customer case resolution. Operational scope covered European contact centers and retail and service locations, impacting customer service, call handling, and agent training processes. Governance focused on CRM-integrated operational workflows and rollout across service sites, and the implementation delivered measurable reductions in hold time, cut agent training time by approximately 50 percent, and lowered overall call duration as reported by Orange France.
|
Orange France AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iAdvize | Legacy | iAdvize Conversational Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2016 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
Orange France Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2007 | 2007 |
|
Orange France Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Content Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Video Editing | Content Management |
|
2019 | 2019 |
|
Orange France CRM
Orange France EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2022 | 2023 |
|
Orange France ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2016 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
Orange France TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2015 | 2015 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
Orange France PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
File Transfer Protocol | PaaS |
|
2013 | 2013 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2007 | 2007 |
|
|
|
|
|
Transactional Email | PaaS |
|
2025 | 2025 |
|
Orange France IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Cloud Storage | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Orange France CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2025 | 2025 |
|
IT Decision Makers and Key Stakeholders at Orange France
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Orange France Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Orange France IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Orange France digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Orange France Technographics
Orange France is a Communications organization based in France,
with around 137000 employees and annual revenues of $51.20 billion.
Orange France operates a diverse technology stack with applications such as
Toonimo, Kms Lighthouse Field Service and iAdvize Conversational Platform,
covering areas like Digital Adoption, Field Service Management and Chatbots and Conversational AI.
Orange France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Toonimo, KMS Lighthouse and iAdvize.
Orange France recently adopted applications including
Kantar Customer Experience in 2025, Tealium IQ Tag Management in 2025 and Postmark in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Orange France’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Orange France’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Orange France technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.