Tampa, 33634, FL,
United States
Otd Americas United States Technographics
Otd Americas United States Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Otd Americas United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Otd Americas United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Otd Americas United States has purchased the following applications: Google Pay for Payment Processing in 2024, LiveVox Omnichannel Customer Experience Platform for Customer Engagement, Customer Experience in 2023, Amazon EC2 for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Otd Americas United States is running and its propensity to invest more and deepen its relationship with Google , LiveVox , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Otd Americas United States revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Otd Americas United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Otd Americas United States Tech Stack and Enterprise Applications
Otd Americas United States ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2024 | 2024 |
|
Otd Americas United States CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveVox | Legacy | LiveVox Omnichannel Customer Experience Platform | Customer Engagement, Customer Experience | CRM | n/a | 2023 | 2023 |
In 2023, OTDAmericas implemented the LiveVox Omnichannel Customer Experience Platform as its global contact center platform within Customer Engagement,Customer Experience. The deployment was scoped to support multilingual, omnichannel customer engagement and quality management across Colombia, Mexico, Latin America and global client operations.
The LiveVox Omnichannel Customer Experience Platform deployment included blended omnichannel communications, AI-driven interaction capabilities, and workforce engagement and quality management modules. Configuration work focused on omnichannel routing across voice, chat, SMS and email, quality assurance workflows, and workforce engagement management to support agent scheduling, performance tracking and compliance monitoring.
The platform was deployed across OTDAmericas' BPO services to unify agent desktops and standardize interaction handling across regional hubs in Colombia and Mexico as well as broader Latin America operations. Operational coverage emphasized multilingual support and centralized contact center controls to align customer engagement, quality assurance and compliance functions.
Governance changes established centralized oversight of quality management and workforce engagement, with standardized QA scoring and agent performance workflows rolled out across sites. OTDAmericas applied the LiveVox Omnichannel Customer Experience Platform to optimize customer engagement and mitigate risk as stated in the vendor announcement.
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Otd Americas United States IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
|
Otd Americas United States CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2023 | 2023 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Otd Americas United States
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Otd Americas United States Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||