Ottonova Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ottonova Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Ottonova Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ottonova Services has purchased the following applications: Personio ATS for Applicant Tracking System in 2021, Whelp for Customer Support in 2022, Amazon EC2 for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ottonova Services is running and its propensity to invest more and deepen its relationship with Personio , Whelp , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ottonova Services revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ottonova Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Personio | Legacy | Personio ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Whelp | Legacy | Whelp | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Ottonova Services implemented Whelp on their website as a customer-facing support layer in the Customer Support category. The deployment provides an on-site channel for real-time customer interaction tailored to a compact German insurance operator with 10 employees.
Whelp is configured to operate as a web-embedded live chat and lightweight helpdesk, including a chat widget, shared agent inbox, ticket capture, canned responses, and a basic knowledge base consistent with Customer Support capabilities. Configuration emphasized on-site engagement and conversational routing to streamline front-line inquiry handling using Whelp.
The implementation is centered on the website customer touchpoint and supports both inbound customer support inquiries and pre-sales questions. Operational coverage is scoped to the small support team and customer-facing functions, with workflows consolidated into the single Whelp interface.
Governance and rollout were aligned to a small team model, with centralized message handling and simple workflow rules to manage inquiries and ticket escalation. Training and ongoing administration were scaled to the organization size, keeping operational complexity proportionate to a 10 person company.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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