Columbus Regional Health
2400 East 17th Street,
Columbus, 47201, IN,
United States
Columbus, 47201, IN,
United States
1 800-841-4938
Healthcare
Columbus Regional Health Technographics
Columbus Regional Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Columbus Regional Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Columbus Regional Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Columbus Regional Health has purchased the following applications: Gallup Q12 for Employee Engagement in 2016, CGM Aprima for Electronic Health Record in 2011, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Columbus Regional Health is running and its propensity to invest more and deepen its relationship with Gallup , CompuGroup Medical , Epic Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Columbus Regional Health revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Columbus Regional Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Columbus Regional Health Tech Stack and Enterprise Applications
Columbus Regional Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gallup | Legacy | Gallup Q12 | Employee Engagement | HCM | n/a | 2016 | 2016 |
In 2016, Columbus Regional Health implemented Gallup Q12 as its Employee Engagement solution to support HR and leadership effectiveness across Columbus Regional Hospital. The initiative was led by an HR Business Partner who was assigned to 31 leaders and approximately 300 employees, with governance extending across corporate and divisional HR functions and programs such as performance management and engagement survey administration.
Gallup Q12 was configured to run structured engagement surveys, produce leader-level reporting, and drive targeted action planning and recognition program activities. Functional scope included survey administration, engagement reporting, manager coaching workflows, alignment with leadership training, and use of survey diagnostics to inform development plans.
Operational rollout was managed by the HR Business Partner who acted as project manager for the Gallup engagement survey and the recognition program, and who established standardized forms and HR standard operating procedures to enforce policy compliance. The program also supported design and delivery of emerging leadership training for over 100 employees and led process changes to improve physician onboarding.
Explicit outcomes called out in implementation notes include improved organizational efficiencies and retention from a redesigned onboarding process, and stronger executive relationships that enabled change and drove engagement. Gallup Q12 was positioned as the diagnostic layer within Columbus Regional Health Employee Engagement efforts, with governance centered on HR driven action planning and leadership coaching.
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Columbus Regional Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CompuGroup Medical | Legacy | CGM Aprima | Electronic Health Record | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011 Columbus Regional Health implemented CGM Aprima as its Electronic Health Record, establishing a centralized platform for clinical documentation and billing workflows. The CGM Aprima Electronic Health Record deployment coincided with oversight of a cloud based Homecare Homebase electronic medical record implementation and comprehensive staff training programs, indicating a coordinated clinical and homecare record strategy.
The implementation emphasized standard Electronic Health Record capabilities such as structured clinical documentation, scheduling, e prescribing and integrated billing and revenue cycle workflows, configured to support Medicare and Medicaid billing rules. Configuration and training workstreams included clinical staff and revenue cycle teams to align documentation templates and charge capture with payor requirements.
Operational scope included direct oversight of department functions spanning accounts receivable, accounts payable, information technology, payroll and facilities, with a department lead team of six managing day to day rollout and adoption activities. The project covered both acute clinical documentation needs through CGM Aprima and the cloud based Homecare Homebase record for home health operations, aligning clinical and administrative processes across those business functions.
Governance centered on staff training and billing compliance controls, ensuring adherence to Medicare and Medicaid billing requirements through revised workflows and role based responsibilities. Supervision of department staff and targeted training programs were core elements of the rollout, supporting sustained operational control of the new Electronic Health Record environment.
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Electronic Health Record | ERP Services and Operations |
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2018 | 2018 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Healthcare ERP | ERP Services and Operations |
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2020 | 2020 |
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Healthcare ERP | ERP Services and Operations |
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2020 | 2020 |
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Healthcare ERP | ERP Services and Operations |
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2015 | 2015 |
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Pharmacy Management | ERP Services and Operations |
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2018 | 2018 |
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Columbus Regional Health AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Columbus Regional Health deployed LiveHelpNow Live Chat on its public website. The implementation uses LiveHelpNow Live Chat in the Chatbots and Conversational AI category to provide real-time website-based patient engagement and front-line support for visitors seeking scheduling information and general administrative assistance.
The implementation centers on an embedded web chat widget and agent console, configured with automated greetings, canned responses, queuing and transfer rules, and session transcript capture. LiveHelpNow Live Chat was configured to support typical conversational workflows including initial automated routing, live agent takeover, and scripted response libraries to standardize patient access and contact center interactions.
Operational coverage is website-focused with day-to-day handling by patient access and contact center teams, supported by IT for widget deployment and configuration management. The deployment uses role-based agent consoles and centralized visibility for supervisors to monitor concurrent chats and workload distribution across shifts.
Governance was established through chat handling procedures and escalation pathways that route unresolved sessions to telephone follow up or email, with chat transcripts retained within the chat platform for quality review and training. The configuration emphasizes standard operating procedures for staffing, message templates, and supervised monitoring to maintain consistent patient-facing conversational workflows.
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Columbus Regional Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Online Meeting Scheduling | Collaboration |
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2018 | 2020 |
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Columbus Regional Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Columbus Regional Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Columbus Regional Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Columbus Regional Health
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Columbus Regional Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Columbus Regional Health IT executives and key decision makers. This section highlights Columbus Regional Health's latest recorded technology evaluations, including Okta Identity Cloud for Identity and Access Management (IAM) on 2025-10-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Columbus Regional Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-06 | Columbus Regional Health | Evaluated | Okta | Okta Identity Cloud | Identity and Access Management (IAM) | CyberSecurity |
FAQ - APPS RUN THE WORLD Columbus Regional Health Technographics
Columbus Regional Health is a Healthcare organization based in United States,
with around 2400 employees and annual revenues of $650.0 million.
Columbus Regional Health operates a diverse technology stack with applications such as
Gallup Q12, CGM Aprima and LiveHelpNow Live Chat,
covering areas like Employee Engagement, Electronic Health Record and Chatbots and Conversational AI.
Columbus Regional Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Gallup, CompuGroup Medical and LiveHelpNow.
Columbus Regional Health recently adopted applications including
AppRiver Secure Cloud in 2021, Epic Care Everywhere in 2020 and Epic MyChart in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Columbus Regional Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Columbus Regional Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Columbus Regional Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.