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Oxfordshire County Council Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2020 2020
Content Delivery Network IaaS 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Zoom Video Communications Legacy Zoom One Audio Video and Web Conferencing Collaboration Softcat 2024 2024 In 2024, Oxfordshire County Council deployed Zoom One as the platform for a public-sector customer experience initiative. The implementation uses Zoom Contact Center and Zoom Phone within the Audio Video and Web Conferencing category to consolidate resident-facing contact services and standardize agent workflows across council customer service operations. The deployment implemented core contact-center capabilities including omnichannel routing, automatic call distribution, interactive voice response and real-time agent dashboards to reduce queue time and speed case resolution. Zoom Contact Center and Zoom Phone were configured to support queuing, call handoff, recording and supervisory monitoring, reflecting contact-center functional modules common to the Zoom One platform. The rollout was executed with systems integrator support from Softcat and Acceleraate and covered council resident services and contact-center teams. Operational governance included updated contact-center workflows and supervisory reporting, and the deployment achieved about a 55% reduction in wait times and a large drop in average handle time, improving responsiveness for residents on the Zoom One platform.
Collaboration Collaboration 2016 2016
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
SAP Legacy SAP ERP ECC 6.0 ERP Financial ERP Financial Management n/a 2009 2010
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IT Service Management ITSM 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Marketing Automation CRM 2013 2013
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Content Management Content Management 2011 2011
IT Decision Makers and Key Stakeholders at Oxfordshire County Council
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Oxfordshire County Council Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Oxfordshire County Council Technographics

Oxfordshire County Council is a Government organization based in United Kingdom, with around 5079 employees and annual revenues of $1.19 billion.

Oxfordshire County Council operates a diverse technology stack with applications such as Amazon EC2, Zoom One and SAP ERP ECC 6.0, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and ERP Financial.

Oxfordshire County Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), Zoom Video Communications and SAP.

Oxfordshire County Council recently adopted applications including Zoom One in 2024, Freshservice in 2021 and Amazon EC2 in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Oxfordshire County Council’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Oxfordshire County Council’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Oxfordshire County Council technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.