Oxfordshire County Council
County Hall, New Road,
Oxford, OX1 1ND,
United Kingdom
Oxford, OX1 1ND,
United Kingdom
44 18 6579-2422
Government
Oxfordshire County Council Technographics
Oxfordshire County Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Oxfordshire County Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5079 Oxfordshire County Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Oxfordshire County Council has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2009, Zoom One for Audio Video and Web Conferencing in 2024, HCL Digital Experience for Web Content Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Oxfordshire County Council is running and its propensity to invest more and deepen its relationship with SAP , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Oxfordshire County Council revenues, which have grown to $1.19 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Oxfordshire County Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Oxfordshire County Council Tech Stack and Enterprise Applications
Oxfordshire County Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2009 | 2010 |
In 2009 Oxfordshire County Council implemented SAP ERP ECC 6.0 in the ERP Financial category as a county wide upgrade from SAP 4.7, combining an application upgrade with concurrent hardware landscape, operating system and database changes. The program was executed under a condensed timetable that required rescuing a failing landscape change and coordinating simultaneous technical and functional cutover activities across council sites.
The implementation covered core financial and procurement modules, specifically FI, CO, MM and SD, with configuration focused on transactional finance, cost accounting, materials management and sales order processing workflows. A new dry run was initiated and successfully executed in mid July 2009 to validate the ECC 6.0 configuration and the end to end cutover sequence prior to final approval by council stakeholders.
Deployment architecture included synchronized OS and database upgrades alongside the SAP ERP ECC 6.0 application stack, with cutover tasks sequenced to minimize system downtime and ensure data integrity during the transition. The approach emphasized task and sub task level cutover orchestration, runbook sequencing and explicit resource assignments for each phase of the technical and application cutover.
Governance was tightened through revised project procedures and a detailed cutover plan broken down to task and sub task level, supplemented by a project plan to improve communication and escalation paths. Resource allocation was formalized for the beginning of August and formal go decision authority was exercised by Oxfordshire County Council after the successful dry run.
The system went live on the originally prescribed date of 3rd Aug 2009 following the revamped governance and cutover execution, with formal go communicated by the council after the mid July dry run. Customer feedback documented on project completion stated I would never have believed it was possible to go from where we were 5 weeks ago to going live on the date specified, reflecting the successful delivery of the SAP ERP ECC 6.0 ERP Financial implementation.
|
Oxfordshire County Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom One | Audio Video and Web Conferencing | Collaboration | Softcat | 2024 | 2024 |
In 2024, Oxfordshire County Council deployed Zoom One as the platform for a public-sector customer experience initiative. The implementation uses Zoom Contact Center and Zoom Phone within the Audio Video and Web Conferencing category to consolidate resident-facing contact services and standardize agent workflows across council customer service operations.
The deployment implemented core contact-center capabilities including omnichannel routing, automatic call distribution, interactive voice response and real-time agent dashboards to reduce queue time and speed case resolution. Zoom Contact Center and Zoom Phone were configured to support queuing, call handoff, recording and supervisory monitoring, reflecting contact-center functional modules common to the Zoom One platform.
The rollout was executed with systems integrator support from Softcat and Acceleraate and covered council resident services and contact-center teams. Operational governance included updated contact-center workflows and supervisory reporting, and the deployment achieved about a 55% reduction in wait times and a large drop in average handle time, improving responsiveness for residents on the Zoom One platform.
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
Oxfordshire County Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HCL Technologies | Legacy | HCL Digital Experience | Web Content Management | Content Management | n/a | 2011 | 2011 |
In 2011, Oxfordshire County Council implemented HCL Digital Experience as its Web Content Management platform for the council website. HCL Digital Experience is used on their website to centralize content publication for public-facing services and corporate communications.
The implementation centers on standard Web Content Management capabilities including rich content authoring, templating, structured content repositories, content publishing workflows, versioning, and role based editorial controls. Configuration supports multisite and sectioned content management consistent with public sector requirements, enabling communications teams and service owners to create and maintain pages, news, and service information.
Operational scope covers the corporate website and citizen facing portals, aligning HCL Digital Experience to communications, digital services, and resident engagement business functions. Governance emphasizes editorial workflows and permissions to manage public information and publication processes, with HCL Digital Experience providing the core platform for content lifecycle management across council departments.
|
Oxfordshire County Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
Oxfordshire County Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Oxfordshire County Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Oxfordshire County Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Oxfordshire County Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
ICT Information Services Manager | Manager | IT | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Director of IT, Innovation, Digital and Transformation | Director | IT | |
|
|
|
Data & Digital Lead | Manager | IT | |
|
|
|
Head Of Human Resources | Director | HR | |
|
|
|
Head of Data, Analytics, and Visualisation | Director | Finance | |
|
|
|
Head Of Information Technology | Director | IT | |
|
|
|
Director of Finance | Director | Finance | |
|
|
|
Deputy Director of Finance | Director | Finance | |
|
Apps Being Evaluated by Oxfordshire County Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Oxfordshire County Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Oxfordshire County Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Oxfordshire County Council Technographics
Oxfordshire County Council is a Government organization based in United Kingdom,
with around 5079 employees and annual revenues of $1.19 billion.
Oxfordshire County Council operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Zoom One and HCL Digital Experience,
covering areas like ERP Financial, Audio Video and Web Conferencing and Web Content Management.
Oxfordshire County Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Zoom Video Communications and HCL Technologies.
Oxfordshire County Council recently adopted applications including
Zoom One in 2024, Freshservice in 2021 and Amazon SES in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Oxfordshire County Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Oxfordshire County Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Oxfordshire County Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.