Oxford, OX1 1ND,
United Kingdom
Oxfordshire County Council Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Oxfordshire County Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5079 Oxfordshire County Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Oxfordshire County Council has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2020, Zoom One for Audio Video and Web Conferencing in 2024, SAP ERP ECC 6.0 for ERP Financial in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Oxfordshire County Council is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Oxfordshire County Council revenues, which have grown to $1.19 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Oxfordshire County Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom One | Audio Video and Web Conferencing | Collaboration | Softcat | 2024 | 2024 | In 2024, Oxfordshire County Council deployed Zoom One as the platform for a public-sector customer experience initiative. The implementation uses Zoom Contact Center and Zoom Phone within the Audio Video and Web Conferencing category to consolidate resident-facing contact services and standardize agent workflows across council customer service operations. The deployment implemented core contact-center capabilities including omnichannel routing, automatic call distribution, interactive voice response and real-time agent dashboards to reduce queue time and speed case resolution. Zoom Contact Center and Zoom Phone were configured to support queuing, call handoff, recording and supervisory monitoring, reflecting contact-center functional modules common to the Zoom One platform. The rollout was executed with systems integrator support from Softcat and Acceleraate and covered council resident services and contact-center teams. Operational governance included updated contact-center workflows and supervisory reporting, and the deployment achieved about a 55% reduction in wait times and a large drop in average handle time, improving responsiveness for residents on the Zoom One platform. | |
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Collaboration | Collaboration |
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2016 | 2016 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2009 | 2010 |
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Marketing Automation | CRM |
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2013 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2011 | 2011 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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