Pacific Union College
Pacific Union College Technographics
Pacific Union College Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacific Union College and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Pacific Union College employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacific Union College has purchased the following applications: JBDev Payroll for Payroll in 2018, Zendesk Chat for Chatbots and Conversational AI in 2020, FrontApp for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacific Union College is running and its propensity to invest more and deepen its relationship with JB Developers , Zendesk , Front or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacific Union College revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacific Union College intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pacific Union College Tech Stack and Enterprise Applications
Pacific Union College HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JB Developers | Legacy | JBDev Payroll | Payroll | HCM | n/a | 2018 | 2018 |
In 2018 Pacific Union College implemented JBDev Payroll. The college publicly references the JBDev Mobile app on its Student Employment page for clocking student hours, which indicates deployment of JBDev timecapture functionality to support payroll and HR processes and that JBDev Payroll serves as the payroll application of record.
The implementation centered on mobile time capture for student employment, consolidating clock-in and clock-out data via JBDev Mobile and routing recorded hours into JBDev Payroll for pay processing and HR recordkeeping. Functional capabilities implemented align with the Payroll category, including mobile time capture, time approval workflows, and core payroll processing and reporting modules.
Operational coverage focused on Student Employment units, the campus payroll office, and HR staff managing student wage administration and approvals. Integrations connected mobile timecapture data to payroll and HR records, enabling time-to-payroll reconciliation and administrative approval flows referenced in college documentation, with the public Student Employment page indicating a go-live around 2018.
Governance and process changes concentrated on standardizing student time submission and administrative approval workflows, with payroll and HR oversight of time entry validation and pay processing. The deployment of JBDev Payroll within Payroll supports the college workflow from student time capture through payroll processing and HR record maintenance.
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Pacific Union College AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Pacific Union College deployed Zendesk Chat on its public website. Zendesk Chat, classified under Chatbots and Conversational AI, was implemented to capture web-based inquiries and provide real-time messaging for prospective students and campus visitors as part of the college's online engagement layer.
The implementation used the Zendesk Chat web widget and standard conversational workflow capabilities, configured to route sessions to campus service queues. Functional modules and capabilities implemented included live chat routing, canned responses and basic automated triggers consistent with Chatbots and Conversational AI, tailored to a mid sized higher education environment.
The deployment was hosted on the college website and operated under campus IT and communications oversight, supporting front line functions such as admissions inquiries, general information and student support channels. Governance focused on chat script configuration, moderation policies and integration of session handling into existing web support workflows, with ongoing configuration control for conversational scripts and routing rules.
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Pacific Union College Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Pacific Union College implemented FrontApp to centralize inbound communications and streamline shared inbox management across its campus teams. FrontApp was deployed as a Collaboration application to consolidate team email, chat widget traffic, social media messages, and SMS into a unified operational inbox for an organization of roughly 400 employees.
The deployment emphasized collaboration capabilities native to FrontApp, including shared inboxes with explicit message assignment and delegation, snooze and follow conversation workflows, and the ability to manage multiple inboxes from a single interface. These functional modules support timely responses and a realistic path to inbox zero by allowing immediate replies, deferred handling, or handoff to another team member while preserving visibility into the conversation thread.
Integrations implemented reflect the product's channel unification approach, connecting FrontApp to web chat widgets, social media platforms, and SMS services such as Twilio to route external messages into the centralized inbox. Operational governance centered on assignment and follow-up workflows, with process changes that formalize delegation and tracking within the application, and ongoing vendor-driven feature updates that keep the Collaboration environment current and extensible.
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Collaboration | Collaboration |
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2015 | 2015 |
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Pacific Union College CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Donor and Fundraising Management | CRM |
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2018 | 2018 |
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Donor and Fundraising Management | CRM |
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2020 | 2020 |
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Pacific Union College PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Pacific Union College IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Pacific Union College
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Office Manager/Director of Field Experience - Education | Manager | Finance | |
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Associate Director of Information Technology Services | Director | IT | |
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Director of Information Technology | Director | IT | |
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Apps Being Evaluated by Pacific Union College Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pacific Union College IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pacific Union College digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pacific Union College Technographics
Pacific Union College is a Education organization based in United States,
with around 400 employees and annual revenues of $50.0 million.
Pacific Union College operates a diverse technology stack with applications such as
JBDev Payroll, Zendesk Chat and FrontApp,
covering areas like Payroll, Chatbots and Conversational AI and Collaboration.
Pacific Union College has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as JB Developers, Zendesk and Front.
Pacific Union College recently adopted applications including
Cloudflare CDN in 2021, Zendesk Chat in 2020 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pacific Union College’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pacific Union College’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pacific Union College technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.