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painPRO Therapeutics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by painPRO Therapeutics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 painPRO Therapeutics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that painPRO Therapeutics has purchased the following applications: Criteria Assesments for Talent Assessment in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems painPRO Therapeutics is running and its propensity to invest more and deepen its relationship with Criteria , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing painPRO Therapeutics revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for painPRO Therapeutics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Criteria | Legacy | Criteria Assesments | Talent Assessment | HCM | n/a | 2019 | 2019 |
In 2019, painPRO Therapeutics implemented Criteria Assesments as a Talent Assessment solution to screen and prioritize candidates for its patient support team. The deployment targeted hiring for administrative assistants, healthcare receptionists, and office assistants across its network of clinics, aligning the application with operational staffing needs for front‑line patient services.
The implementation configured a combination of pre-employment tests inside Criteria Assesments, including the Criteria Basic Skills Test CBST, the Employee Personality Profile EPP, a computer literacy assessment, and a Typing Test, all administered at the start of the application flow. The team also instrumented Criteria’s hiring automation and pipeline tools to create a staged talent acquisition funnel, using automated actions to move candidates through screening stages and reduce manual handoffs.
Operational coverage centered on the recruiting and hiring function for clinic administrative staff, with the Criteria Assesments configuration used to prioritize candidate pools and surface job‑readiness and trainability signals early in the funnel. The platform organized candidate data and automated routine workflow steps, which standardized the process across multiple clinic sites and improved the consistency of candidate evaluation.
Governance adjustments included formalizing the hiring funnel, defining stage‑based triggers inside Criteria Assesments, and using assessment results to drive interview prioritization. Outcomes reported by painPRO included a reduction in average Time to Hire from 12.5 hours to 45 minutes, a 94% decrease, and an annualized cost savings estimate of $14,564.40; these results were achieved through assessment-driven prioritization and automation, and the process improvements also produced a more organized candidate experience and stronger employer brand perception among applicants.
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Talent Sourcing | HCM |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, painPRO Therapeutics implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment is cloud-hosted and domain-based, with Google Workspace surfaced on their public website as the organization’s primary email, calendaring, and document collaboration layer.
Configuration for Google Workspace (Formerly Google G-Suite) includes hosted Gmail mailboxes, Google Drive and Shared Drives for file storage, Google Docs and Sheets for collaborative authoring, and Google Calendar for scheduling. Administrative control is managed through the Google Admin console using user and group provisioning, access controls and device management to support clinical and administrative workflows across the business.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, painPRO Therapeutics deployed Hotjar as a Customer Experience application on its public website https://www.painproclinics.com/. The deployment targeted web behavioral analytics to inform patient experience and appointment conversion workflows and was scoped to the corporate site rather than internal systems. Hotjar was configured to capture session recordings and heatmaps and to host on site feedback and survey modules consistent with standard Customer Experience implementations.
Implementation emphasized lightweight client side instrumentation via the Hotjar tracking snippet to collect UX signals for marketing, product, and patient engagement teams. Operational governance focused on site level data collection and analysis workflows rather than cross system integrations, with analytics outputs used to prioritize usability fixes and content adjustments. The use of Hotjar positioned painPRO Therapeutics to centralize web interaction insights within the Customer Experience toolset.
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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