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Ptcl Pakistan
Location
PTCL Headquarters, Block E, G-8/4,
Islamabad, n/a,
Pakistan
Website
https://www.ptcl.com.pk/
Phone
92 51-228-3228
Artw industry
Communications
Employee
Revenue

Ptcl Pakistan Technographics

Ptcl Pakistan Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Ptcl Pakistan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20718 Ptcl Pakistan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Ptcl Pakistan has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, IBM Maximo for Enterprise Asset Management in 2016, E Ocean Digital Connect for Customer Engagement in 2023 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Ptcl Pakistan is running and its propensity to invest more and deepen its relationship with SAP , IBM , E Ocean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Ptcl Pakistan revenues, which have grown to $780.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ptcl Pakistan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Ptcl Pakistan Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP SAP ERP ECC 6.0 SAP S/4 HANA ERP Financial ERP Financial Management n/a 2022 2023
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IBM Legacy IBM Maximo Enterprise Asset Management ERP Services and Operations n/a 2016 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
E Ocean Legacy E Ocean Digital Connect Customer Engagement CRM n/a 2023 2024
In 2023 Ptcl Pakistan implemented E Ocean Digital Connect. The deployment used the WhatsApp Business Platform to provision a WhatsApp self-service channel under the Customer Engagement category, targeting customer service and CRM functions across Pakistan. E Ocean Digital Connect was configured to support bill payments, troubleshooting, and complaint handling as primary functional capabilities, with automated response flows and escalation rules for exceptions. Configuration emphasized conversation orchestration, intent routing, and immediate-resolution pathways to improve first contact outcomes in the messaging channel. The solution was built on the WhatsApp Business Platform and integrated messaging orchestration into PTCL customer service workflows that previously generated service tickets and field dispatches. Operational coverage included nationwide customer service operations and complaint handling, with E Ocean delivering the application and operational handoff to PTCL teams. Reported outcomes include reductions in call volumes and dispatches, a 31% reduction in complaints routed to service, and a 34% immediate-resolution rate as described in the source. These outcomes were presented as measured impacts of E Ocean Digital Connect on Ptcl Pakistan customer engagement processes.
Customer Experience CRM 2021 2021
Customer Experience CRM 2020 2020
PLM and Engineering
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Geographic Information System PLM and Engineering 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Ptcl Pakistan
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Ptcl Pakistan Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Ptcl Pakistan Technographics

Ptcl Pakistan is a Communications organization based in Pakistan, with around 20718 employees and annual revenues of $780.0 million.

Ptcl Pakistan operates a diverse technology stack with applications such as SAP S/4 HANA, IBM Maximo and E Ocean Digital Connect, covering areas like ERP Financial, Enterprise Asset Management and Customer Engagement.

Ptcl Pakistan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, IBM and E Ocean.

Ptcl Pakistan recently adopted applications including BatchGeo in 2024, E Ocean Digital Connect in 2023 and SAP S/4 HANA in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Ptcl Pakistan’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Ptcl Pakistan’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Ptcl Pakistan technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.