Ptcl Pakistan
PTCL Headquarters, Block E, G-8/4,
Islamabad, n/a,
Pakistan
Islamabad, n/a,
Pakistan
92 51-228-3228
Communications
Ptcl Pakistan Technographics
Ptcl Pakistan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ptcl Pakistan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20718 Ptcl Pakistan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ptcl Pakistan has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, IBM Maximo for Enterprise Asset Management in 2016, E Ocean Digital Connect for Customer Engagement in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ptcl Pakistan is running and its propensity to invest more and deepen its relationship with SAP , IBM , E Ocean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ptcl Pakistan revenues, which have grown to $780.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ptcl Pakistan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ptcl Pakistan Tech Stack and Enterprise Applications
Ptcl Pakistan ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2022 | 2023 |
In 2022, PTCL Pakistan migrated from SAP ERP ECC 6.0 to SAP S/4 HANA as part of a RISE with SAP engagement, implementing a cloud-hosted ERP Financial landscape. The engagement was announced at Gitex Global 2022 and positions SAP S/4 HANA as the core ERP Financial system for PTCL Group and Ufone, with IBM engaged to deliver the implementation and Amazon Web Services selected as the cloud platform.
The SAP S/4 HANA deployment focuses on core enterprise financial capabilities and operational optimization, delivering real-time data insights via the underlying HANA database to streamline business processes and reduce information silos. Functional emphasis aligns with ERP Financial workflows, including consolidated financial reporting, resource allocation optimization, and near real-time transactional visibility, supporting cross-functional finance and operations decisioning.
Architecturally the solution is provisioned on AWS under RISE with SAP, creating a centralized cloud landscape that enables on-demand data access across corporate functions. The program includes parallel strategic collaborations, notably a memorandum of understanding with Nokia to develop go-to-market ICT solutions and Nokia Digital Automation Cloud private wireless and edge computing, complementing PTCLs plans to offer cloud services to enterprise customers.
Governance and rollout have been structured as a business transformation program led by IBM for implementation services, with a managed cloud operating model on AWS to standardize processes and accelerate adoption. The initiative targets standardization of financial and operational workflows across PTCL Group and Ufone, and establishes a cloud-first governance posture to enable faster data sharing and partner collaboration.
The program aims to drive efficiency, effectiveness, and innovation while enabling PTCL and Ufone to modernize business processes and offer new cloud services to customers. This implementation is described as the largest corporate RISE with SAP S/4 HANA project in Pakistan to date and is intended to improve service quality and simplify network architecture for improved operational efficiency.
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Ptcl Pakistan ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, Ptcl Pakistan implemented IBM Maximo as an Enterprise Asset Management platform to support HTR operational inventory and field service workflows. The effort was delivered as part of PTCL CRM phase II roll out and positioned IBM Maximo for asset registry and work order orchestration across access network sites.
Configuration and implementation work centered on correcting and uploading workforce and network inventory data into IBM Maximo, and configuring modules aligned to asset inventory, work order management, and service order issuance. The implementation included E2E testing with vendor IBM and operational tasks such as L14 diagram verification against store items and surprise health check inspections of the access network.
IBM Maximo was integrated with SIEBEL and BPM within the CRM phase II ecosystem to enable transactional handoffs between CRM, business process management, and asset management for field operations. Governance and rollout emphasized in-house training and data validation, with lead trainers conducting user enablement, staged data uploads, vendor-led E2E testing, and operational verification activities focused on network operations and field workforce functions in HTR.
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Ptcl Pakistan CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| E Ocean | Legacy | E Ocean Digital Connect | Customer Engagement | CRM | n/a | 2023 | 2024 |
In 2023 Ptcl Pakistan implemented E Ocean Digital Connect. The deployment used the WhatsApp Business Platform to provision a WhatsApp self-service channel under the Customer Engagement category, targeting customer service and CRM functions across Pakistan.
E Ocean Digital Connect was configured to support bill payments, troubleshooting, and complaint handling as primary functional capabilities, with automated response flows and escalation rules for exceptions. Configuration emphasized conversation orchestration, intent routing, and immediate-resolution pathways to improve first contact outcomes in the messaging channel.
The solution was built on the WhatsApp Business Platform and integrated messaging orchestration into PTCL customer service workflows that previously generated service tickets and field dispatches. Operational coverage included nationwide customer service operations and complaint handling, with E Ocean delivering the application and operational handoff to PTCL teams.
Reported outcomes include reductions in call volumes and dispatches, a 31% reduction in complaints routed to service, and a 34% immediate-resolution rate as described in the source. These outcomes were presented as measured impacts of E Ocean Digital Connect on Ptcl Pakistan customer engagement processes.
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Ptcl Pakistan PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2024 | 2024 |
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Ptcl Pakistan IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ptcl Pakistan
| First Name | Last Name | Title | Function | Department | Phone | |
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President and GCEO | CXO | Finance | |
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Maintenance Manager | Manager | Finance | |
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Group Chief Information Officer | CXO | IT | |
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General Manager Operations Management | Manager | Finance | |
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Manager Operation and Maintenance/GPON Planning | Manager | Finance | |
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General Manager Network Operations | Manager | IT | |
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Regional General Manager | Manager | Finance | |
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Apps Being Evaluated by Ptcl Pakistan Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ptcl Pakistan IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ptcl Pakistan digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Ptcl Pakistan Technographics
Ptcl Pakistan is a Communications organization based in Pakistan,
with around 20718 employees and annual revenues of $780.0 million.
Ptcl Pakistan operates a diverse technology stack with applications such as
SAP S/4 HANA, IBM Maximo and E Ocean Digital Connect,
covering areas like ERP Financial, Enterprise Asset Management and Customer Engagement.
Ptcl Pakistan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, IBM and E Ocean.
Ptcl Pakistan recently adopted applications including
BatchGeo in 2024, E Ocean Digital Connect in 2023 and SAP S/4 HANA in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ptcl Pakistan’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ptcl Pakistan’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ptcl Pakistan technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.