List of E Ocean Digital Connect Customers
Karachi, n/a,
Pakistan
Since 2010, our global team of researchers has been studying E Ocean Digital Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased E Ocean Digital Connect for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using E Ocean Digital Connect for Customer Engagement include: K-Electric, a Pakistan based Utilities organisation with 9959 employees and revenues of $2.30 billion, Ptcl Pakistan, a Pakistan based Communications organisation with 20718 employees and revenues of $780.0 million, Naheed Pakistan, a Pakistan based Retail organisation with 300 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using E Ocean Digital Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The E Ocean Digital Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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K-Electric | Utilities | 9959 | $2.3B | Pakistan | E Ocean | E Ocean Digital Connect | Customer Engagement | 2022 | n/a |
In 2022, K-Electric implemented E Ocean Digital Connect to deliver real-time billing alerts, outage notifications and service updates to millions of customers. The E Ocean Digital Connect deployment addressed Customer Engagement for utilities customer-communications, focusing on transactional and informational messaging workflows such as billing alerts, outage notifications and service updates. Implementation used eocean SMS and messaging APIs to trigger and deliver time‑sensitive messages in real time and to centralize notification templates for consistent customer-facing communications.
Integration work connected E Ocean Digital Connect's messaging APIs to K-Electric operational channels to support automated transactional triggers and notifications. The operational scope covered millions of customer mobile endpoints across Pakistan, with functional impact on customer communications and call center load handling. Governance emphasized messaging rules, template approval and staged rollout of notification types to ensure regulatory compliance and message consistency. Outcomes documented in the case study include reduced call center strain and improved customer trust.
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Naheed Pakistan | Retail | 300 | $40M | Pakistan | E Ocean | E Ocean Digital Connect | Customer Engagement | 2023 | n/a |
In 2023 Naheed Pakistan implemented E Ocean Digital Connect to enhance Customer Engagement across its retail and online ordering channels. The deployment targeted conversational commerce and customer service workflows for Naheed Supermarket operations in Pakistan, using E Ocean Digital Connect as the primary messaging layer.
The implementation configured core capabilities for product search, order tracking, complaint registration and new order creation through WhatsApp Business API. E Ocean Digital Connect was orchestrated to deliver automated product discovery, scripted order-status notifications and complaint intake workflows while preserving agent escalation points for complex inquiries.
Operational integration included a direct connection to the WhatsApp Business API and API level linkage to Naheed’s order processing and tracking endpoints to surface real time status and accept inbound order requests. The scope focused on customer service and e-commerce fulfillment touchpoints across Naheed Pakistan, aligning messaging workflows with retail merchandising and operations teams.
Governance emphasized conversation routing, escalation procedures and process changes to handle chat based orders and complaints, with staff retraining reported in the case study as part of rollout activities. Reported outcomes included faster product search, improved order tracking accuracy, a reduction in order related call queries and an increase in repeat purchases as documented by the case study.
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Ptcl Pakistan | Communications | 20718 | $780M | Pakistan | E Ocean | E Ocean Digital Connect | Customer Engagement | 2023 | n/a |
In 2023 Ptcl Pakistan implemented E Ocean Digital Connect. The deployment used the WhatsApp Business Platform to provision a WhatsApp self-service channel under the Customer Engagement category, targeting customer service and CRM functions across Pakistan.
E Ocean Digital Connect was configured to support bill payments, troubleshooting, and complaint handling as primary functional capabilities, with automated response flows and escalation rules for exceptions. Configuration emphasized conversation orchestration, intent routing, and immediate-resolution pathways to improve first contact outcomes in the messaging channel.
The solution was built on the WhatsApp Business Platform and integrated messaging orchestration into PTCL customer service workflows that previously generated service tickets and field dispatches. Operational coverage included nationwide customer service operations and complaint handling, with E Ocean delivering the application and operational handoff to PTCL teams.
Reported outcomes include reductions in call volumes and dispatches, a 31% reduction in complaints routed to service, and a 34% immediate-resolution rate as described in the source. These outcomes were presented as measured impacts of E Ocean Digital Connect on Ptcl Pakistan customer engagement processes.
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