Sao Paulo, 05005-000,
Brazil
Palmeiras Brazil Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Palmeiras Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Palmeiras Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Palmeiras Brazil has purchased the following applications: Vindi Payments for Payment Processing in 2023, Olos OWI for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Palmeiras Brazil is running and its propensity to invest more and deepen its relationship with Vindi Group , Olos Tecnologia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Palmeiras Brazil revenues, which have grown to $255.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Palmeiras Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vindi Group | Legacy | Vindi Payments | Payment Processing | ERP Financial Management | n/a | 2023 | 2024 |
In 2023, Palmeiras Brazil implemented Vindi Payments to power its Avanti sócio-torcedor membership program. The deployment focused on Payment Processing capabilities, centralizing recurring payments, tokenization and subscription billing so Vindi Payments would serve as the primary billing and collections engine for the Avanti program. The initiative concentrated on membership revenue operations and recurring revenue lifecycle management for the club in Brazil.
Vindi Payments was configured for recurring charge orchestration, card tokenization to reduce payment friction, and large-scale subscription billing to support the Avanti sócio-torcedor cohort, with operational coverage across membership and finance workflows. The implementation restructured collections and billing processes to enable automated billing schedules, retry logic and delinquency management, impacting finance, membership operations and customer service functions. According to Vindi's case write-up the partnership supported record program revenue, notably R$6.1M in March 2024, and helped reduce inadimplência.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olos Tecnologia | Legacy | Olos OWI | Customer Experience | CRM | n/a | 2019 | 2020 |
In 2019 Palmeiras Brazil implemented Olos OWI as an omnichannel Customer Experience solution for its sócio-torcedor program. The deployment covered voice IVR, web chat, WhatsApp, and totem presential triage channels to centralize membership interaction handling and enable automated attendance workflows.
The Olos OWI deployment included voice IVR with automated routing and queuing, web chat session management, WhatsApp messaging channels, and interactive tablet and totem auto attendance for in-person triage. Configuration focused on channel orchestration, self-service web flows, and clear escalation paths to human agents, with implemented modules for IVR scripting, chat management, message templating, and kiosk touch flows.
Operational scope targeted the Palmeiras sócio-torcedor membership program across Brazil, covering digital channels and on site totem interactions at presential touchpoints. The rollout impacted customer experience and membership service operations by consolidating contact handling into a unified omnichannel front end for the customer care team and standardizing triage and escalation procedures across channels.
The implementation produced a substantial reduction in abandonment rates, with URA abandonment falling from approximately 50 percent to 9 percent and chat abandonment reaching 5 percent. These outcomes are attributed to the combined effect of IVR routing, multichannel session management, and web and totem auto attendance implemented through Olos OWI.
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Interactive Voice Response (IVR) | CRM |
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2019 | 2020 |
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