List of Olos OWI Customers
Sao Paulo, 05001-903,
Brazil
Since 2010, our global team of researchers has been studying Olos OWI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Olos OWI for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Olos OWI for Customer Experience include: Banco Daycoval, a Brazil based Banking and Financial Services organisation with 3450 employees and revenues of $1.50 billion, Palmeiras Brazil, a Brazil based Leisure and Hospitality organisation with 200 employees and revenues of $255.0 million, SuperSim Brazil, a Brazil based Banking and Financial Services organisation with 150 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Olos OWI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Olos OWI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Daycoval | Banking and Financial Services | 3450 | $1.5B | Brazil | Olos Tecnologia | Olos OWI | Customer Experience | 2022 | n/a |
In 2022, Banco Daycoval partnered with Olos Tecnologia to deploy Olos OWI as a Customer Experience solution for credit and loans customer interactions in Brazil. The implementation introduced a humanized virtual assistant branded Dayanne to handle consignado loan conversations and routine customer inquiries, positioning Olos OWI as the conversational layer for self-service and assisted-service channels.
The deployment used Olos OWI digital agent and conversational web interactive flow capabilities to orchestrate dialogue, handle intent recognition, and guide customers through credit and loan product workflows. Configuration focused on scripted dialogue trees, automated verification prompts, and escalation paths to human agents, enabling both autonomous resolution and agent augmentation across common credit lifecycle tasks.
Operational coverage centered on retail banking customer service and loan origination touchpoints in Brazil, integrating the conversational assistant into digital channels and contact center workflows to capture applications and route higher complexity cases to staff. Governance emphasized staged rollout across loan products, monitored conversational performance, and maintained human handoff controls to preserve compliance and service quality.
Banco Daycoval reported outcomes tied to the deployment, with Dayanne generating R$2.5 million in additional consignado loans in the first month and reducing commission costs through automated handling of a significant portion of loan interactions. The case demonstrates Olos OWI applied within Customer Experience to shift routine credit interactions to a conversational digital agent while retaining supervised escalation for complex cases.
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Palmeiras Brazil | Leisure and Hospitality | 200 | $255M | Brazil | Olos Tecnologia | Olos OWI | Customer Experience | 2019 | n/a |
In 2019 Palmeiras Brazil implemented Olos OWI as an omnichannel Customer Experience solution for its sócio-torcedor program. The deployment covered voice IVR, web chat, WhatsApp, and totem presential triage channels to centralize membership interaction handling and enable automated attendance workflows.
The Olos OWI deployment included voice IVR with automated routing and queuing, web chat session management, WhatsApp messaging channels, and interactive tablet and totem auto attendance for in-person triage. Configuration focused on channel orchestration, self-service web flows, and clear escalation paths to human agents, with implemented modules for IVR scripting, chat management, message templating, and kiosk touch flows.
Operational scope targeted the Palmeiras sócio-torcedor membership program across Brazil, covering digital channels and on site totem interactions at presential touchpoints. The rollout impacted customer experience and membership service operations by consolidating contact handling into a unified omnichannel front end for the customer care team and standardizing triage and escalation procedures across channels.
The implementation produced a substantial reduction in abandonment rates, with URA abandonment falling from approximately 50 percent to 9 percent and chat abandonment reaching 5 percent. These outcomes are attributed to the combined effect of IVR routing, multichannel session management, and web and totem auto attendance implemented through Olos OWI.
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SuperSim Brazil | Banking and Financial Services | 150 | $12M | Brazil | Olos Tecnologia | Olos OWI | Customer Experience | 2023 | n/a |
In 2023 SuperSim Brazil implemented Olos OWI to modernize collections and credit interactions as part of a Customer Experience initiative. The deployment targeted an integrated agent digital and omnichannel approach to debt collection and credit engagement for the fintech's Brazil operations.
The Olos OWI implementation configured agent desktop functionality, digital channel orchestration, decisioning rules and automation to enable personalized debt collection journeys and real time interaction steering. Olos OWI was used for web and interactive touchpoints to unify digital self service with agent assisted workflows, aligning conversation context and customer state across channels.
Operational scope centered on collections, credit operations and customer service teams within SuperSim Brazil, aligning front line agents and digital channels under a single orchestration layer. Integrations emphasized orchestration across internal collections processes and channel endpoints to ensure consistent journey state and automated handoffs between digital and human interactions.
Governance combined process redesign with automation rulesets and a phased rollout across collections teams, coordinated with Olos Tecnologia deploying the Olos OWI application. The initiative achieved an estimated R$5 million in savings through automation and personalized debt collection journeys.
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