Bracknell, RG12 1RT,
United Kingdom
Panasonic UK & Ireland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Panasonic UK & Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Panasonic UK & Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Panasonic UK & Ireland has purchased the following applications: Workday Benefits for Benefits Administration in 2012, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Oracle OBIEE for Analytics and BI in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Panasonic UK & Ireland is running and its propensity to invest more and deepen its relationship with Workday , Jobvite , Docebo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Panasonic UK & Ireland revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Panasonic UK & Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2012 | 2013 |
In 2012 Panasonic UK & Ireland implemented Workday Benefits as part of a broader Workday global HR deployment. The installation targeted Benefits Administration and established Workday Benefits as the central system for benefits enrollment and administration across HR and payroll functions.
The configuration work covered core HR, Benefits, Payroll, Time Tracking, Compensation, Absence Management, Recruiting activity reporting, and Workday Financials support. Workday Benefits was configured alongside business process orchestrations for Hire, create an applicant, assign security groups, add compensation packages, Promote/Demote/Transfer change job transactions, and absence and time tracking remediation workflows.
Integrations and data flows were implemented using Workday Cloud Connectors and bespoke interfaces, including configured connectors for Superior Vision, Delta Dental, and COBRA enrollment to ADP, ADP integrations for reporting historical withholding orders, and Kronos processing for bi weekly payroll runs. The program included conversion of prior HR data into Workday test conversions and integration touchpoints with third party systems to preserve withholding, benefits enrollment, and payroll history.
Governance emphasized a maintained global HR template and data standards through committee review and formal approvals, with documented functional specifications and BRDs for time tracking remediation. Operational controls included Business Objects maintenance, editing tenant setups for business processes and notifications, event management and task reassignment, delegation settings, security group assignment, and coordinated work with consultant partners on conversion, integration, security, and reporting tasks.
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Candidate Relationship Management | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2012 | 2013 |
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Core HR | HCM |
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2012 | 2013 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2012 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Talent Sourcing | HCM |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Panasonic UK & Ireland implemented Salesforce Chat (formerly Salesforce Live Agent) to deliver a Chatbots and Conversational AI channel embedded on its public website. The deployment positioned live chat as a primary online engagement point for customer service and pre sales inquiries, instrumenting web based sessions for real time agent interaction and session capture.
The Salesforce Chat (formerly Salesforce Live Agent) implementation included a web chat widget, agent console workflows, routing rules for session distribution, canned responses and chat transcript capture. Configuration focused on session queuing and skill based routing consistent with Chatbots and Conversational AI capabilities, and on configuring proactive invitation rules to surface chat to site visitors.
Integrations were scoped to the Panasonic UK & Ireland website where the chat widget was embedded to surface live agent availability and collect session context at the point of engagement. Operational coverage centered on customer service and online sales touchpoints, with agents handling inbound web chat sessions through the deployed chat interface.
Governance and rollout emphasized chat handling policies, agent routing rules and phased activation across site sections, with associated agent training and established transcript retention and monitoring processes. Controls were put in place to standardize response templates and escalation paths for inquiries that required follow up.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2008 | 2008 |
In 2008 Panasonic UK & Ireland implemented Oracle OBIEE as its enterprise analytics platform, addressing Analytics and BI requirements across its UK and Ireland operations. The Oracle OBIEE deployment is documented alongside Siebel Analytics and Informatica Developer experience, indicating a build that aligned OBIEE reporting and analysis capabilities with ETL pipelines created in Informatica.
The implementation configured core Oracle OBIEE components including the BI Server, Presentation Services and a centralized RPD metadata repository, enabling governed dashboards, pixel-perfect reports and ad hoc analysis. Configuration work emphasized metadata modeling and subject area design to deliver role-based presentation layers for manufacturing, sales and finance stakeholders.
Data integration architecture combined Informatica developed ETL processes with on-premises data sources, staging areas and the OBIEE semantic layer, providing a single BI consumption layer. The deployment pattern reflects a centralized on-premises BI topology with scheduled batch data loads, an Informatica-driven extract transform load fabric, and OBIEE as the analytics consumption tier.
Governance focused on metadata management, repository version control and role-based access controls within Oracle OBIEE, with process changes to support report lifecycle, catalog management and user enablement across business functions. Operational rollout emphasized structured RPD governance and training for business analysts to consume Oracle OBIEE analytics while Informatica handled ongoing data integration maintenance.
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Video Editing | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Product Review Management | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Social Media Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2004 | 2004 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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