Papa Gino's
600 Providence Highway,
Dedham, 2026, MA,
United States
Dedham, 2026, MA,
United States
1 781-461-1200
Retail
Papa Gino's Technographics
Papa Gino's Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Papa Gino's and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Papa Gino's employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Papa Gino's has purchased the following applications: Oracle JD Edwards EnterpriseOne HCM for Core HR in 2015, Hubspot CRM for CRM in 2020, Freshservice for IT Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Papa Gino's is running and its propensity to invest more and deepen its relationship with Oracle , ADP , CareerArc or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Papa Gino's revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Papa Gino's intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Papa Gino's Tech Stack and Enterprise Applications
Papa Gino's HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne HCM | Core HR | HCM | n/a | 2015 | 2018 |
In 2015, Papa Gino's implemented Oracle JD Edwards EnterpriseOne HCM to manage Core HR across its HR organization and restaurant operations. Oracle JD Edwards EnterpriseOne HCM functions as the central employee master record and transaction system supporting routine HR administration and personnel case work.
The implementation covered core personnel file maintenance, certification and training tracking, employment verification and termination processing, and corporate contact list updates. Operational activities documented for the system include filing MIT paperwork and updating tracking reports and staffing sheets on a public drive, updating employee records based on classes attended such as Allergy, Sanitation and CPR certification, and maintaining daily office itineraries.
Integrations and adjunct tools observed in operational notes include the J.D. Edwards employee mainframe system as the primary HR system of record, use of Excel and Access as supplemental data sources for employee updates, and entry of restaurant complaints into the ePowerCenter9 case generator system. The deployment supported HR intake and outbound communications workflows, including screening and responding to Rewards Program calls and generating verifications and termination letters from the J.D. Edwards employee mainframe system.
Governance and process details emphasize maintained HR filing systems and structured workflow for personnel actions, with staff responsibilities defined for document filing, tracking report updates, and case logging. Papa Gino's Oracle JD Edwards EnterpriseOne HCM Core HR relationship centers on HR administration, certification compliance tracking, personnel recordkeeping, and case management for restaurant complaints.
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Payroll | HCM |
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2015 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Recruiting, Candidate Relationship Management | HCM |
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2017 | 2017 |
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Workforce Scheduling | HCM |
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2024 | 2024 |
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Papa Gino's CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Papa Gino's implemented Hubspot CRM as its CRM to centralize contact and lead capture across customer-facing channels. The implementation prioritized embedding Hubspot CRM on the company website to capture inquiries and convert site visitors into tracked contacts.
Configuration centered on core CRM capabilities, including unified contact and company records, web form and lead capture, sales pipeline tracking, and marketing contact segmentation. Hubspot CRM was configured to support marketing and sales workflows, including lifecycle stage attributes and lead qualification workflows consistent with CRM best practices.
Operational coverage included marketing, sales, and customer service teams within the United States, with website-sourced leads routed into Hubspot CRM for follow up and campaign targeting. Data governance focused on standardized field schemas, form routing rules, and role-based access controls to maintain contact hygiene and consistent routing of web-generated leads.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Papa Gino's ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2024 | 2024 |
In 2024 Papa Gino's deployed Freshservice to support IT Service Management. Freshservice is used on their website to provide a cloud-hosted self-service portal and ticket submission layer, giving corporate IT and store-level staff web access to service requests and knowledge articles. The implementation exposes a service catalog through the website and routes user-submitted tickets into a centralized service desk for consistent intake.
Configuration emphasized incident management, service request workflows, a CMDB-style asset register, knowledge management, and automation for ticket routing and SLA enforcement, with Freshservice configured to orchestrate approvals and escalate to defined service owners. Governance work established role-based access, request fulfillment processes, and updated IT operations workflows to funnel store support and infrastructure requests through the Freshservice portal. Papa Gino's Freshservice IT Service Management deployment on the public website harmonizes request intake and standardizes IT operations processes via a web-based service desk.
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Papa Gino's PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Papa Gino's IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Papa Gino's CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Papa Gino's
| First Name | Last Name | Title | Function | Department | Phone | |
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Sr VP of Human Resources | VP | HR | |
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Payroll Manager | Manager | Finance | |
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VP of Talent Management and Operations/Labor Improvement | VP | HR | |
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Human Resources Business Partner | Manager | HR | |
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Apps Being Evaluated by Papa Gino's Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Papa Gino's IT executives and key decision makers. This section highlights Papa Gino's's latest recorded technology evaluations, including Punchh for Customer Loyalty on 2024-11-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Papa Gino's digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-11-12 | Papa Gino's | Evaluated | Par Tech | Punchh | Customer Loyalty | CRM |
FAQ - APPS RUN THE WORLD Papa Gino's Technographics
Papa Gino's is a Retail organization based in United States,
with around 1000 employees and annual revenues of $200.0 million.
Papa Gino's operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne HCM, Hubspot CRM and Freshservice,
covering areas like Core HR, CRM and IT Service Management.
Papa Gino's has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HubSpot and Freshworks.
Papa Gino's recently adopted applications including
Crunchtime Teamworx in 2024, Freshservice in 2024 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Papa Gino's’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Papa Gino's’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Papa Gino's technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.