Paper Source
125 S Clark St 15th floor,
Chicago, 60603, IL,
United States
Chicago, 60603, IL,
United States
1 312-906-9678
Retail
Paper Source Technographics
Paper Source Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Paper Source and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Paper Source employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Paper Source has purchased the following applications: Amazon Pay for Payment Processing in 2021, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2014, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Paper Source is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Klarna , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Paper Source revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Paper Source intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Paper Source Tech Stack and Enterprise Applications
Paper Source ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021 Paper Source implemented Amazon Pay on its United States ecommerce website to provide an alternative checkout method for online customers. The deployment aligns to Payment Processing for the retailer’s digital storefront, embedding Amazon Pay within the site’s checkout flow and payment authorization path. The implementation focuses on front end wallet checkout and server side payment capture workflows tied to the web ordering process.
Amazon Pay was configured to handle customer wallet authentication, payment tokenization, and payment authorization within the existing checkout UI, reducing direct handling of card data on checkout pages. Integration work centered on ecommerce platform hooks for order creation, payment confirmation callbacks, and reconciliation feeds for order processing teams. Governance included configuration of merchant account settings, payment acceptance rules, and standard payment operations necessary for an online retail rollout.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Paper Source HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014 Paper Source implemented iCIMS Recruit Applicant Tracking System as the public-facing careers engine. The deployment used iCIMS Recruit Applicant Tracking System to host job postings and capture candidate applications directly from the Paper Source careers site.
The implementation configured standard Applicant Tracking System capabilities, including job requisition management, online job posting and distribution, candidate tracking, resume parsing and structured screening workflows. Interview scheduling and offer management workflows were provisioned to support retail hiring processes and centralized requisition processing within the talent acquisition function.
Integration was centered on Paper Source’s careers portal at careers-papersource.icims.com, enabling direct application intake from the website into iCIMS Recruit. Operational ownership rested with talent acquisition and HR teams, with governance focused on centralizing candidate intake, standardizing approval workflows, and consolidating hiring activity through the Applicant Tracking System.
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Core HR | HCM |
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2015 | 2016 |
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Paper Source AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Paper Source implemented Zendesk Chat on its public website to enable real time customer conversations. The deployment installed the Zendesk Chat widget across commerce and support touchpoints, positioning Zendesk Chat within the Chatbots and Conversational AI category to support online customer service and purchase assistance.
Configuration work focused on live chat routing, proactive messaging triggers, canned responses, chat forms to capture customer context, and transcript capture for handoff to asynchronous channels. Agents operated through the Zendesk Chat operator interface to manage concurrent sessions, tag and categorize conversations, and follow structured escalation paths to email or phone when required, aligning chat workflows with existing support processes.
Operational coverage centered on Paper Source customer service and e commerce teams supporting the United States website, with governance implemented through agent usage policies, response workflows, and role based access to conversational data. The narrative links Paper Source, Zendesk Chat, Chatbots and Conversational AI, and customer service functions, describing a web embedded conversational layer integrated into support operations without referencing other platform integrations.
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Paper Source Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Paper Source Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2016 | 2016 |
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Paper Source eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2023 | 2023 |
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Paper Source CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Paper Source ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Paper Source PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Paper Source IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Paper Source CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Paper Source
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| No data found | ||||||
Apps Being Evaluated by Paper Source Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Paper Source IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Paper Source digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Paper Source Technographics
Paper Source is a Retail organization based in United States,
with around 1000 employees and annual revenues of $100.0 million.
Paper Source operates a diverse technology stack with applications such as
Amazon Pay, iCIMS Recruit Applicant Tracking System and Zendesk Chat,
covering areas like Payment Processing, Applicant Tracking System and Chatbots and Conversational AI.
Paper Source has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), iCIMS and Zendesk.
Paper Source recently adopted applications including
USPS Click-N-Ship in 2023, Amazon Pay in 2021 and Klarna Payments in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Paper Source’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Paper Source’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Paper Source technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.