Durham, 27703, NC,
United States
Parata Systems Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Parata Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Parata Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Parata Systems has purchased the following applications: Saasteps Suite for Revenue Cycle Management in 2013, Drift AI Chatbot for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Parata Systems is running and its propensity to invest more and deepen its relationship with Saasteps , Drift , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Parata Systems revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parata Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Saasteps | Legacy | Saasteps Suite | Revenue Cycle Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Parata Systems implemented Kinetic Growth's Venue eCommerce solution, a Salesforce-native application to enable customer portal ordering and eCommerce. The initial deployment focused on web storefront workflows and portal-driven order capture tied to customer accounts.
The Venue product line was acquired by SAASTEPS in 2021, and Parata Systems is inferred to be part of the Saasteps Suite customer base, mapping this deployment into the Saasteps Suite Revenue Cycle Management application footprint. Module usage is inferred to include Venue or Encore eCommerce storefronts, subscription billing and renewals capabilities, and customer portal order management consistent with Revenue Cycle Management functional workflows.
Architecturally the implementation relied on the Salesforce platform for CRM and portal hosting, which indicates integration points between eCommerce order capture, subscription lifecycle processes, and billing orchestration within the Saasteps Suite. Operational coverage centers on customer-facing sales and subscription operations, and the deployment implies governance and process alignment to support order to cash controls and subscription renewal workflows.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Parata Systems deployed Drift AI Chatbot on its public website. The Drift AI Chatbot implementation is categorized under Chatbots and Conversational AI and provides an embedded web chat interface to initiate conversational workflows and automated responses. The deployment concentrates on front-end instrumentation of the site to capture visitor intent and route interactions through scripted conversational flows and intent detection components.
Operational coverage is centered on the corporate website and aligns with marketing, sales, and support use cases such as lead capture and initial qualification. Governance and iteration are managed through application configuration and periodic updates to chat scripts and intent models, enabling continuous tuning of conversational flows and routing logic. The implementation emphasizes web-based conversational UX and event-level interaction capture to support ongoing refinement of messaging and engagement patterns.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Parata Systems deployed Microsoft 365 as its Collaboration platform. The deployment is publicly referenced on the Parata website and was provisioned to support the company’s corporate user base of approximately 400 employees in the United States, focusing on professional services and operational teams.
The implementation centralized cloud-based productivity and collaboration capabilities under Microsoft 365, consolidating document collaboration, internal communications, and content management into a single tenant architecture. Governance appears oriented around centralized tenant administration and standard account provisioning, aligning Collaboration category practices with identity and access controls to support corporate collaboration and document workflows. Parata Systems Microsoft 365 Collaboration supports internal communications and cross-functional document workflows for the business.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Lifecycle Management | PLM and Engineering |
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2016 | 2016 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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