Pareteum
1185 Avenue of the Americas, 2nd Floor,
New York, 10036, NY,
United States
New York, 10036, NY,
United States
1 646-975-0400
Communications
Pareteum Technographics
Pareteum Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pareteum and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Pareteum employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pareteum has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pareteum is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pareteum revenues, which have grown to $69.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pareteum intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pareteum Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | Robert Half | 2019 | 2019 |
In 2019, Pareteum implemented Oracle E-Business Suite, deploying Oracle R12 to consolidate financial operations for the communications software company. The program targeted ERP Financial capability to establish a single application for accounting, statutory reporting, and management finance processes.
The Oracle E-Business Suite implementation configured core financial modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and subledger accounting to support revenue and expense recognition workflows. Workstreams included chart of accounts rationalization, period close orchestration, and standardized reporting templates leveraging Oracle R12 financial controls and reconciliation features.
Robert Half provided implementation staffing and consultant resources to support configuration, system testing, and cutover activities during the rollout. Operational scope focused on corporate finance and accounting teams, with deployment activities organized around configuration, user acceptance testing, and production cutover sequencing.
Governance and process changes emphasized role based access management, audit trail controls, and formal change control for accounting configurations to enforce consistent procedures within the ERP Financial environment. The implementation operationalized Oracle E-Business Suite R12 for Pareteum with an emphasis on centralized financial process orchestration and controlled month end close workflows.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Pareteum deployed Drift AI Chatbot on its corporate website, implementing a web‑embedded conversational layer to engage visitors. The deployment maps to the Chatbots and Conversational AI category and functions as a primary digital engagement point for prospect qualification and inbound customer inquiries, with Drift AI Chatbot presented as the front‑office interface for automated conversational interactions.
Configuration follows common conversational AI workflows, including scripted qualification paths, contextual response handling, and escalation to human sales or support agents when required. Operational scope is focused on marketing and sales functions for lead capture and routing, and on customer success for inbound issue triage. The source does not list named integrations, so the observable footprint is the website engagement layer using Drift AI Chatbot.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Pareteum implemented Microsoft 365 for Collaboration. The telecommunications company, headquartered in the United States with about 200 employees, exposes Microsoft 365 on its public website, indicating an active cloud tenancy and corporate adoption of Microsoft collaboration services. Microsoft 365 is used as the primary Collaboration platform for internal communications and productivity workflows across the organization.
The deployment reflects standard Collaboration capabilities, including cloud email and calendaring, productivity applications and document libraries, and real-time chat and conferencing components configured within a centralized Microsoft 365 tenant. The presence of Microsoft 365 on the Pareteum website signals integration between the corporate web presence and the Microsoft tenancy, and implies centralized tenant administration, identity and access controls, and policy-based governance to manage users and groups across IT and business teams.
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Listing Management | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Pareteum
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Apps Being Evaluated by Pareteum Executives
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FAQ - APPS RUN THE WORLD Pareteum Technographics
Pareteum is a Communications organization based in United States,
with around 200 employees and annual revenues of $69.0 million.
Pareteum operates a diverse technology stack with applications such as
Oracle E-Business Suite, Drift AI Chatbot and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Pareteum has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Microsoft.
Pareteum recently adopted applications including
Google Cloud Platform (GCP) in 2021, PayPal Braintree in 2020 and Salesforce Chat (formerly Salesforce Live Agent) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pareteum’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pareteum’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pareteum technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.