Parts Authority
1605 Jericho Turnpike,
New Hyde Park, 11040, NY,
United States
New Hyde Park, 11040, NY,
United States
1 516-775-5935
Distribution
Parts Authority Technographics
Parts Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Parts Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Parts Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Parts Authority has purchased the following applications: Coupa Invoice for AP Automation in 2019, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2019, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Parts Authority is running and its propensity to invest more and deepen its relationship with Coupa Software , Intuit , Sage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Parts Authority revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parts Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Parts Authority Tech Stack and Enterprise Applications
Parts Authority ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2019 | 2020 |
In 2019, Parts Authority implemented Coupa Invoice as an AP Automation solution to centralize invoice intake, validation, and approval across its finance and accounts payable functions in the United States. Parts Authority Coupa Invoice AP Automation deployment was scoped to support the distributor’s corporate accounts payable operations within a 7,000 employee environment.
The implementation configured Coupa Invoice functional modules for automated invoice capture and optical character recognition, PO matching and three way match logic, exception routing, and configurable approval workflows consistent with AP Automation capabilities. Configuration work included rules driven matching, exception queue configuration, tax handling settings, and reporting schemas to support operational invoice processing and supplier invoicing workflows.
Operational coverage focused on finance and accounts payable teams, with the platform positioned to orchestrate invoice to pay workflows and exchange transactional data with procurement and core finance ledgers as part of standard invoice processing architecture. The implementation emphasized invoice validation, approval orchestration, and centralized invoice visibility to support reconciliations and period end accounting activities.
Governance and ongoing administration were staffed internally, with LinkedIn evidence showing Coupa Systems Administrator and Coupa Administrator roles tied to Parts Authority starting October 2020 and a Coupa Administrator Senior AP Analyst role from January 2024. Those internal Coupa platform administration roles included configuration, ad hoc reporting and pivot table analysis, and operational ownership of the Coupa Invoice environment within corporate financial reporting and accounts payable process governance.
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ERP Financial | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2018 | 2019 |
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ERP Financial | ERP |
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2010 | 2012 |
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Parts Authority HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Parts Authority implemented iCIMS Recruit Applicant Tracking System. The iCIMS Recruit Applicant Tracking System is embedded on the Parts Authority careers site to capture external applicants, manage job postings, and route candidate records into structured recruiting workflows. This deployment is categorized under Applicant Tracking System and centralizes candidate intake for the company talent acquisition and HR recruiting functions.
The implementation leverages careers-partsauthority.icims.com to provide web-based application capture, candidate profile creation, resume parsing, and workflow-driven applicant progression, reflecting common Applicant Tracking System capabilities. Functional modules in use include job requisition management, applicant tracking, interview scheduling, and offer administration, with governance configured around role-based access for recruiters and hiring managers and staged workflow orchestration to control candidate lifecycle events. The solution is surfaced on the public careers portal, positioning Parts Authority to standardize recruiting operations and applicant visibility across corporate recruiting teams.
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Core HR | HCM |
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2017 | 2018 |
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Payroll | HCM |
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2017 | 2018 |
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Time and Attendance | HCM |
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2017 | 2018 |
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Parts Authority AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Parts Authority implemented LiveHelpNow Live Chat on its public website. The deployment uses LiveHelpNow Live Chat to provide real-time messaging and customer engagement capabilities within the Chatbots and Conversational AI category. The implementation targets customer service and online sales support functions, centralizing web-based inquiries through a site-embedded chat interface.
The implementation configures a web chat widget and agent console to handle live sessions, with routing and session management workflows to queue and escalate inquiries to customer service and sales teams. Configuration emphasized canned responses, transcript capture, and reporting for conversational oversight consistent with Chatbots and Conversational AI capabilities. Governance established chat handling procedures, routing rules, and staffing workflows to operationalize real-time support on the website.
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Parts Authority Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2011 | 2011 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Parts Authority CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Parts Authority EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Parts Authority ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Parts Authority IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Parts Authority CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Parts Authority
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President of Human Resources | VP | HR | |
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HRIS Manager | Manager | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Human Resources Manager | Manager | HR | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Director of Talent Acquisition | Director | HR | |
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Apps Being Evaluated by Parts Authority Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Parts Authority IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Parts Authority digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Parts Authority Technographics
Parts Authority is a Distribution organization based in United States,
with around 7000 employees and annual revenues of $2.00 billion.
Parts Authority operates a diverse technology stack with applications such as
Coupa Invoice, iCIMS Recruit Applicant Tracking System and LiveHelpNow Live Chat,
covering areas like AP Automation, Applicant Tracking System and Chatbots and Conversational AI.
Parts Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, iCIMS and LiveHelpNow.
Parts Authority recently adopted applications including
Google Cloud CDN in 2022, Cisco Webex Meetings in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Parts Authority’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Parts Authority’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Parts Authority technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.