Bengaluru, 560103,
India
Paytm Money Technographics
Paytm Money Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Paytm Money and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 519 Paytm Money employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Paytm Money has purchased the following applications: OpenAI GPT-4 for Generative AI Platforms in 2025, Sendbird Chat for Chatbots and Conversational AI in 2022, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Paytm Money is running and its propensity to invest more and deepen its relationship with OpenAI , Sendbird , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Paytm Money revenues, which have grown to $16.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Paytm Money intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Paytm Money Tech Stack and Enterprise Applications
Paytm Money AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenAI | Legacy | OpenAI GPT-4 | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
|
Paytm Money AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sendbird | Legacy | Sendbird Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Paytm Money implemented Sendbird Chat on their website, deploying Sendbird Chat as a web based conversational layer within their Chatbots and Conversational AI footprint. The implementation centers on embedding Sendbird Chat into the customer facing web UI to deliver real time messaging and conversational workflows for account servicing and customer engagement functions.
The technical architecture uses the Sendbird Chat product to provide core messaging capabilities, including presence, typing indicators, message threading, rich media support, and server side message persistence and delivery guarantees typical of chat platforms. Configuration details align with standard Chatbots and Conversational AI patterns, using front end SDK integration in the browser and server side webhooks or API calls to manage session events, moderation signals, and message lifecycle.
Operational scope is focused on the public website, impacting customer support, in session engagement, and transactional customer communications. Governance and controls include role based access and moderation settings and message retention configuration consistent with financial services compliance needs, while workflows were organized to route conversations into existing support and engagement processes on the website.
|
Paytm Money Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
Paytm Money CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation, Customer Engagement, Customer Loyalty | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
Paytm Money ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2024 | 2024 |
|
Paytm Money PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Paytm Money IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2025 | 2025 |
|
Paytm Money CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2023 |
|
IT Decision Makers and Key Stakeholders at Paytm Money
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Paytm Money Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-06 | Paytm Money | Evaluated | Palantir Technologies | Palantir AIP Platform | Generative AI Platforms | AI Development |
| 2025-07-29 | Paytm Money | Evaluated | Infor | Infor LN | Manufacturing ERP | ERP Services and Operations |