Pegasystems
225 Wyman Street,
Waltham, 02451, MA,
United States
Waltham, 02451, MA,
United States
1 888-734-2669
Professional Services
Pegasystems Technographics
Pegasystems Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pegasystems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5443 Pegasystems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pegasystems has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2017, Quadient Neopost IS-5000 for Mailing System in 2005, OpenAI GPT-4 for Generative AI Platforms in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pegasystems is running and its propensity to invest more and deepen its relationship with SAP , Quadient , OpenAI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pegasystems revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pegasystems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pegasystems Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2017 | 2017 |
In 2017 Pegasystems implemented SAP SuccessFactors Employee Central as a Core HR solution to improve the employee and manager experience. The engagement was executed by a SuccessFactors EC and Onboarding implementation team that focused on Employee Central and Onboarding module configuration and process alignment.
SAP SuccessFactors Employee Central was configured to centralize core employee records, manager and employee self-service, and onboarding workflows consistent with Core HR functional patterns. Team members served as super users in the global HRIS, applicant tracking system and performance management system to resolve user issues and answer employee questions, providing practical operational support and subject matter expertise.
Operational scope emphasized HR operations, recruiting touchpoints and performance management processes, with governance anchored in a super user model that handled user escalations, frontline training and ongoing issue triage. The narrative reflects module-level configuration and operational ownership rather than named technical integration partners or explicit rollout metrics.
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Onboarding | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost IS-5000 | Mailing System | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005 Pegasystems implemented Quadient Neopost IS-5000 as a Mailing System to standardize postage metering and mailroom tracking. The Quadient Neopost IS-5000 deployment was positioned to support mail operations and shipping business functions across the company, covering service workflows used by approximately 2,800 employees.
The implementation encompassed Neopost mailing and internal tracking capabilities, along with postage metering and accounting configuration consistent with enterprise mailroom tooling. Quadient Neopost IS-5000 was configured to manage mail streams, internal tracking of shipments, and mailroom workflow orchestration, while administrators maintained operational control over postage accounts and tracking records.
Integrations and operational coverage included negotiation and coordination with FedEx to enable an automated shipping flow, and administration of the company FedEx.com site to manage outbound shipments. The program required regular coordination between vendors, end users, the Mailroom and the IT Department for order status, returns and operational support, establishing a clear interface between postal operations and carrier systems.
Procurement and governance were executed through a complex Request for Proposal process, where Pegasystems negotiated optimal pricing, secured substitute vendors when necessary, and managed vendor contracts. Day to day governance included assisting roughly 2,800 employees with purchase requests and supervising both internal and outsourced Mailroom personnel, creating centralized operational ownership for the Mailing System and related shipping workflows.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenAI | Legacy | OpenAI GPT-4 | Generative AI Platforms | AI Development | n/a | 2023 | 2023 |
In 2023 Pegasystems integrated OpenAI GPT-4 into the Pega Platform, establishing a prototype connection that used OpenAI’s open-source API and REST connections to Azure. The work is aligned with Generative AI Platforms use cases and focused on embedding large language model capabilities directly into application workflows within the Pega environment.
The implementation concentrated on prompt engineering and document understanding capabilities, specifically configuring Azure OpenAI GPT-4 to ingest resume PDFs, extract and summarize candidate information, and format responses to meet variable client prompts. Core functional elements implemented in the proof of concept included PDF ingestion and parsing, prompt templates for role-specific summarization, and response formatting to support downstream decision workflows.
Integrations were explicit, the solution called OpenAI GPT-4 via the open-source API and invoked Azure-hosted REST endpoints while exchanging data with the Pega Platform for orchestration. Operational scope described in the prototype targeted recruiting workflows for resume sorting and screening, with the Pega Platform acting as the orchestration layer for model calls, prompt management, and result presentation.
Governance and rollout remained at proof of concept stage, with the prototype developed and presented internally to demonstrate generalized Azure OpenAI PDF-prompting capabilities for the Pega Platform. The documented outcome from the POC noted faster sorting through resumes as an immediate benefit, and the implementation narrative centers on embedding Generative AI Platforms capability into existing Pega orchestration and client-facing process automation.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2011 | 2011 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2023 | 2023 |
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Test Automation Platform | PaaS |
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2023 | 2023 |
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Test Automation Platform | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Pegasystems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pegasystems Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pegasystems Technographics
Pegasystems is a Professional Services organization based in United States,
with around 5443 employees and annual revenues of $1.50 billion.
Pegasystems operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Quadient Neopost IS-5000 and OpenAI GPT-4,
covering areas like Core HR, Mailing System and Generative AI Platforms.
Pegasystems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Quadient and OpenAI.
Pegasystems recently adopted applications including
OpenAI GPT-4 in 2023, Selenium WebDriver in 2023 and Cucumber Open in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pegasystems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pegasystems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pegasystems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.