Penn Foster
Learner Success Center, 200 Hickory Street,
Scranton, 18505, PA,
United States
Scranton, 18505, PA,
United States
1 570-961-4033
Education
Penn Foster Technographics
Penn Foster Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Penn Foster and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Penn Foster employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Penn Foster has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2015, Sitecore CMS for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Penn Foster is running and its propensity to invest more and deepen its relationship with LivePerson , Microsoft , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Penn Foster revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Penn Foster intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Penn Foster Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Penn Foster deployed LivePerson Conversational Cloud on their website. The LivePerson Conversational Cloud implementation is classified in the Chatbots and Conversational AI category and serves as a web-based conversational layer for student and prospective student engagement, handling initial inquiry routing and automated response flows.
Configuration centered on embedding a web messaging widget and cloud-hosted conversational runtime, with implementation workstreams to define conversational flows, intent-based routing, automated messaging, and agent handoff logic. The LivePerson Conversational Cloud instrumentation provided conversational analytics and session logging to support ongoing tuning, while operational ownership rested with student support and enrollment teams, and governance focused on standardized response templates and escalation workflows for human agents.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Penn Foster implemented Microsoft 365 as its Collaboration platform. The Microsoft 365 deployment is referenced on the Penn Foster website and functions as the institution level collaboration backbone supporting staff and academic workflows, centralizing cloud delivered productivity and communication capabilities aligned to the Collaboration category.
Configuration likely encompassed core Microsoft 365 services such as Exchange Online for institutional email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous collaboration and virtual classrooms, OneDrive for Business for personal file storage, and Office application provisioning, with identity and access managed through Azure Active Directory. Operational coverage focuses on IT administration, faculty and student support functions, academic content teams, and administrative departments, with governance oriented around account provisioning, access controls, and content retention policies to meet institutional compliance and workflow requirements.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, Penn Foster implemented Sitecore CMS. The deployment uses Sitecore CMS as its primary Web Content Management platform to manage the pennfoster.edu website and associated student facing pages, centralizing editorial control for public content.
Configuration centered on content authoring, template driven page composition, digital asset management, and personalization capabilities typical of Sitecore CMS, enabling editors to publish course information, enrollment content, and promotional pages. The Sitecore CMS implementation supports multisite and multilingual content models consistent with Web Content Management best practices, and it enforces structured authoring and publishing workflows.
Operational coverage spans marketing, enrollment, and student services teams who manage content, with governance implemented through role based authoring and staged publishing workflows to control content quality and compliance. Penn Foster's Sitecore CMS serves as the central Web Content Management layer for its public web presence, consolidating content operations and editorial governance across the institution.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Call Center | CRM |
|
2017 | 2018 |
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CRM | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Engagement | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
|
2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Penn Foster
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Penn Foster Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Penn Foster IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Penn Foster digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Penn Foster Technographics
Penn Foster is a Education organization based in United States,
with around 1100 employees and annual revenues of $150.0 million.
Penn Foster operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Microsoft 365 and Sitecore CMS,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
Penn Foster has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Microsoft and Sitecore.
Penn Foster recently adopted applications including
Alpine SG GatherUp in 2021, Atlassian Jira Service Desk in 2021 and Salesforce Sales Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Penn Foster’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Penn Foster’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Penn Foster technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.