List of Talkdesk Automatic Call Distributor (ACD) Customers
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Since 2010, our global team of researchers has been studying Talkdesk Automatic Call Distributor (ACD) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Automatic Call Distributor (ACD) for Call Center, Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Automatic Call Distributor (ACD) for Call Center, Customer Engagement include: Travelopia, a United Kingdom based Professional Services organisation with 2263 employees and revenues of $1.00 billion, Avetta, a United States based Professional Services organisation with 1500 employees and revenues of $230.0 million, Tuft & Needle, a United States based Retail organisation with 150 employees and revenues of $170.0 million, Glintt, a Portugal based Professional Services organisation with 1127 employees and revenues of $107.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Automatic Call Distributor (ACD), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Talkdesk Automatic Call Distributor (ACD) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Avetta | Professional Services | 1500 | $230M | United States | Talkdesk | Talkdesk Automatic Call Distributor (ACD) | Call Center,Customer Engagement | 2019 | n/a |
In 2019, Avetta deployed Talkdesk Automatic Call Distributor (ACD) to support contact center operations as the company scaled during a period of unprecedented growth, aligning the initiative with the Call Center,Customer Engagement application category. The deployment of Talkdesk Automatic Call Distributor (ACD) was chosen to address rising volume and to maintain service level commitments while providing a platform that could flex with changing operational needs.
The implementation centered on core ACD capabilities, including intelligent call distribution, queuing and skills-aligned routing, and enterprise-grade voice quality and reliability. Avetta emphasized Talkdesk Automatic Call Distributor (ACD) for its high call quality, reliability, and advanced reporting and analytics, indicating configuration attention to real-time and historical analytics modules for contact center performance management.
A key technical integration was the deep connection to Salesforce, enabling CRM-linked call workflows, consolidated interaction records, and tighter alignment between customer support agents and sales or account data. Operational coverage focused on customer support and contact center teams responsible for SLA adherence, with the Talkdesk ACD serving as the routing and reporting backbone that fed CRM-driven agent workflows.
Governance and process orientation prioritized SLA monitoring and operational flexibility, with reporting and analytics used to validate service level commitments and to adapt routing or staffing approaches as demand shifted. The narrative centers on Talkdesk Automatic Call Distributor (ACD) delivering call quality, Salesforce integration, and analytics capabilities to support Avetta’s customer engagement and contact center objectives.
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Glintt | Professional Services | 1127 | $107M | Portugal | Talkdesk | Talkdesk Automatic Call Distributor (ACD) | Call Center,Customer Engagement | 2018 | n/a |
In 2018, Glintt implemented Talkdesk Automatic Call Distributor (ACD) as part of its Call Center,Customer Engagement deployment to strengthen contact center responsiveness. The implementation increased quality of calls and enabled Glintt to answer 90% of calls in less than 10 seconds. The Talkdesk Automatic Call Distributor (ACD) deployment focused on core ACD capabilities including intelligent call routing and skill based queue management. It also leveraged priority queuing and real time monitoring to orchestrate inbound traffic and maintain response times. Operationally the implementation targeted Glintt customer service and contact center functions, centralizing inbound call handling and aligning agent assignment with skill profiles and queue SLAs. This configuration provided supervisors with live agent state and queue analytics to prioritize time sensitive calls. Governance changes included formalizing queue ownership and SLA monitoring workflows to sustain fast answer times and call quality improvements. The implementation links Glintt, Talkdesk Automatic Call Distributor (ACD), and the Call Center,Customer Engagement category to customer service operations.
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Travelopia | Professional Services | 2263 | $1.0B | United Kingdom | Talkdesk | Talkdesk Automatic Call Distributor (ACD) | Call Center,Customer Engagement | 2021 | n/a |
In 2021, Travelopia deployed Talkdesk Automatic Call Distributor (ACD) as part of a broader adoption of Talkdesk CX Cloud for Call Center,Customer Engagement. The implementation targeted Travelopia’s global network of sales and support agents spanning 23 independent travel brands across 10 countries, consolidating remote contact center operations to support highly customized travel sales and complex customer support inquiries.
The Talkdesk Automatic Call Distributor (ACD) was configured to deliver cloud native inbound call routing, skill based distribution, queue management, and centralized agent workspaces, with configuration focused on scalable agent provisioning and remote softphone capabilities. Talkdesk CX Cloud provided end to end customer experience workflows and embedded analytics, enabling agents to access customer context and suggest tailored travel experiences during interactions.
Operational coverage included geographically distributed teams across Travelopia’s portfolio, with the deployment oriented to reduce missed guest calls and improve agent time management across multiple regions. Analytics and reporting were surfaced to agents and supervisors to drive proactive engagement for returning guests, while the cloud deployment supported flexible scaling of contact center capacity as market conditions changed.
Governance and rollout emphasized centralized contact center administration, standardized cloud workflow training for agents, and adoption of remote contact center operating practices across brands. Outcomes stated by Travelopia included reduced missed guest calls, deeper customer insights enabling proactive suggestions for customized travel, increased operational flexibility, and lowered operating costs during a period of market volatility.
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Retail | 150 | $170M | United States | Talkdesk | Talkdesk Automatic Call Distributor (ACD) | Call Center,Customer Engagement | 2018 | n/a |
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