Cairo, x,
Egypt
Petropower Egypt Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Petropower Egypt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Petropower Egypt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Petropower Egypt has purchased the following applications: Leaseweb iWeb Cloud for Application Hosting and Computing Services in 2019, Ertaqy Contact Center for Call Center in 2018, Ertaqy Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Petropower Egypt is running and its propensity to invest more and deepen its relationship with Leaseweb , Ertaqy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Petropower Egypt revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Petropower Egypt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Leaseweb | Legacy | Leaseweb iWeb Cloud | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Ertaqy | Legacy | Ertaqy Contact Center | Call Center | CRM | n/a | 2018 | 2018 | In 2018, Petropower Egypt implemented Ertaqy Contact Center to manage external inquiries and client contact, a deployment classified under the Call Center category and scoped to operations in Cairo, Egypt. This implementation signal is drawn from the corporate site attribution Powered By ERTAQY and Ertaqy’s client roster entry, which indicate Ertaqy delivered customer-facing contact capabilities for the company. Ertaqy Contact Center deployment likely included standard Call Center modules such as automatic call distribution, interactive voice response, call recording, and an agent desktop to handle voice and digital inquiries, with integration points anticipated for CRM and ticketing systems consistent with Call Center implementations. Configuration and capacity would have been proportioned for a single-site customer contact operation supporting Petropower Egypt’s customer service workload. Operational ownership is described as focused on customer service and external client contact in Cairo, with governance expected to center on routing rules, skill-based queues, agent role definitions, escalation workflows, and basic reporting and call logging. The site attribution frames Ertaqy as the provider of the production customer-facing contact capability rather than as a marketing or pilot presence. | |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Ertaqy | Legacy | Ertaqy Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 | In 2018 Petropower Egypt implemented Ertaqy Chat, deploying a Chatbots and Conversational AI solution to support operations and client communications in Egypt. The vendor Ertaqy is credited in the company website footer, indicating Ertaqy provided the website and the digital client-contact capabilities that host the conversational interface. The deployment included web-embedded chat capability and content management system integration to capture project inquiries and contact data. Ertaqy Chat was configured for initial query handling, scripted lead capture through conversational flows, and escalation paths to human agents for complex inquiries, consistent with Chatbots and Conversational AI functional workflows. Integration points focused on the public website CMS and internal contact handling workflows, aligning the chat layer with CRM and client-contact processes used by operations and client services teams in Egypt. The operational scope targeted client communications and project inquiry handling rather than corporate back office systems. Governance emphasized conversational script management and CMS content updates, and operational processes were adjusted to route inquiries from Ertaqy Chat into existing client services workflows. The configuration positions Ertaqy Chat as the Chatbots and Conversational AI layer for Petropower Egypt client communications and CRM/contact functions, aimed at improving customer engagement and project inquiries. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2018 | 2018 |
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