PetSmart
19601 N 27th Ave,,
Phoenix, 85027, AZ,
United States
Phoenix, 85027, AZ,
United States
1 888-839-9638
Retail
PetSmart Technographics
PetSmart Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PetSmart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 56000 PetSmart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PetSmart has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Sterling Background Check for BackGround Screening in 2013, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PetSmart is running and its propensity to invest more and deepen its relationship with Oracle , SAP , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PetSmart revenues, which have grown to $6.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PetSmart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PetSmart Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, PetSmart implemented Oracle NetSuite ERP as its ERP Financial platform to centralize corporate and multi-entity finance operations. The Oracle NetSuite ERP deployment focused on core financial modules including general ledger, accounts payable, accounts receivable, fixed assets, and financial reporting, and it was configured for multi-entity consolidation and multi-book accounting to support statutory and management reporting across retail business units. Configuration emphasized chart of accounts harmonization, period close workflow automation, and role based financial controls aligned with ERP Financial best practices.
Operational scope included corporate finance, treasury, and consolidation functions supporting PetSmart's United States retail operations and central finance teams, with standardized close calendars and unified reporting processes. Governance measures established during rollout formalized centralized financial controls, approval workflows, and a single chart of accounts to support consolidated financial reporting, positioning Oracle NetSuite ERP as the unified ERP Financial backbone for PetSmart's finance organization.
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ERP Financial | ERP Financial Management |
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2011 | 2011 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Subscription and Recurring Billing | ERP Financial Management |
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2021 | 2021 |
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Tax Management | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2013 | 2013 |
In 2013, PetSmart implemented Sterling Background Check from Sterling Talent Solutions to operationalize BackGround Screening within its hiring and onboarding workflows. The Sterling Background Check deployment was positioned to support store-level recruitment and HR screening activities, making background and drug screening an integrated step in new hire processing across retail operations.
Configuration emphasized candidate ordering, drug screening orchestration, results delivery and adjudication, and documented verification workflows consistent with BackGround Screening functional patterns. Store managers and HR coordinators used Sterling Background Check to initiate screens during onboarding, maintain candidate status, and enforce verification checkpoints required before finalizing employment and payroll approvals.
Operational coverage included store operations, human resources, benefits coordination and payroll handoff, with the Sterling Background Check records feeding into staffed onboarding and record retention practices. Governance controls reflected supervised record retention organization, timelines and storage, and alignment with existing performance and conduct processes up to and including termination, ensuring screening records supported operational and compliance needs.
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Core HR | HCM |
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2020 | 2020 |
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Employee Experience, Employee Engagement | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, PetSmart implemented Salesforce Field Service (ex ClickSoftware) as part of the PRISM project to streamline the reservation system for all store services. The deployment targeted Field Service Management for Grooming, Hotel and Doggie Day Camp reservations, centralizing scheduling and appointment orchestration across PetSmart store operations.
Implementation work emphasized feature decomposition and user story creation to define reservation workflows, scheduling rules and resource assignment within Salesforce Field Service (ex ClickSoftware). Configuration and administrative activities included creating stage data, promoting change sets, environment configuration, end user documentation and support to operationalize service appointment and work order logic.
Developer tasks focused on creating custom Apex classes and debugging to extend platform behavior for PetSmart specific reservation and orchestration requirements, complemented by dedicated quality assurance and production support cycles. The implementation covered core Field Service Management functional modules such as scheduling, service appointment orchestration, resource assignment and reservation lifecycle tracking tailored to in-store services.
Governance and release processes were run through staged data preparation, change set promotion and ongoing production support, with technical analysts owning quality assurance, admin tasks and end user enablement. The PRISM project positioned Salesforce Field Service (ex ClickSoftware) as the operational Field Service Management system for PetSmart store services, with activities concentrated on configuration, code extensions, testing and handover to support teams.
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Point Of Sale | ERP Services and Operations |
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2019 | 2020 |
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Retail Management | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2010 | 2018 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning | SCM |
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2019 | 2019 |
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Inventory Management | SCM |
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2015 | 2015 |
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Order Management | SCM |
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2016 | 2016 |
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Order Management | SCM |
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2020 | 2020 |
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Transportation Management | SCM |
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2019 | 2019 |
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Transportation Management | SCM |
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2015 | 2016 |
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Warehouse Management | SCM |
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2015 | 2015 |
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Warehouse Management | SCM |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2023 | 2023 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sourcing | Procurement |
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2016 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Risk Management | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Data Warehouse Appliance | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at PetSmart
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by PetSmart Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD PetSmart Technographics
PetSmart is a Retail organization based in United States,
with around 56000 employees and annual revenues of $6.68 billion.
PetSmart operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Sterling Background Check and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, BackGround Screening and Field Service Management.
PetSmart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and Salesforce.
PetSmart recently adopted applications including
MangoApps in 2023, SAP Customer Activity Repository for S/4HANA Retail in 2023 and EdgePoint Learning in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PetSmart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PetSmart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PetSmart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.