Mount Laurel, 8054, NJ,
United States
PHH Corporation Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by PHH Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1365 PHH Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PHH Corporation has purchased the following applications: SAP Concur Expense for Expense Management in 2013, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2014, Serenova CxEngage for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PHH Corporation is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Lifesize or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PHH Corporation revenues, which have grown to $417.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PHH Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2013 | 2013 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lifesize | Legacy | Serenova CxEngage | Call Center | CRM | D&M Enterprise Group | 2018 | 2019 |
In 2018 PHH Corporation selected Serenova CxEngage for its Call Center platform to support PHH Mortgage customer contact operations. The decision followed an evaluation introduced by D&M Enterprise Group, a Platinum Plus partner of telecom master agent Intelisys, and was driven by Serenova’s cloud CCaaS reliability and rich functionality. Moving to the cloud will enable PHH to streamline operations while enabling call center agents to continue to deliver exceptional customer experiences.
The deployment centered on Serenova CxEngage combined with Serenova workforce optimization capabilities, implementing omnichannel contact routing, an agent desktop for inbound and outbound workflows, real time reporting and analytics, and workforce scheduling and adherence. Configuration emphasized cloud telephony orchestration and centralized queue management to support standard Call Center functional workflows, with profile and skill based routing configured for mortgage servicing use cases.
D&M Enterprise Group served as the introduction and implementation advisor during vendor evaluation and selection, coordinating vendor engagement and deployment planning. Operational scope focused on PHH Mortgage contact center and customer service functions, with governance changes to agent scheduling and contact handling processes to align teams to cloud based WFO and CCaaS operations.
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