PHH Corporation
3000 Leadenhall Road,
Mount Laurel, 8054, NJ,
United States
Mount Laurel, 8054, NJ,
United States
1 856-917-1744
Banking and Financial Services
PHH Corporation Technographics
PHH Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PHH Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1365 PHH Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PHH Corporation has purchased the following applications: SAP Concur Expense for Expense Management in 2013, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2014, Serenova CxEngage for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PHH Corporation is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Lifesize or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PHH Corporation revenues, which have grown to $417.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PHH Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PHH Corporation Tech Stack and Enterprise Applications
PHH Corporation ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2013 | 2013 |
In 2013, PHH Corporation implemented SAP Concur Expense as its Expense Management solution for the mortgage organization. The implementation targeted administrative and management users supporting the CIO of Mortgage and his team, delivering expense and travel workflow capture, approvals, and the administrative expense processes that accompany calendar and meeting management.
SAP Concur Expense was configured to support core Expense Management capabilities including expense report creation, receipt capture, approval routing tailored to the CIO of Mortgage reporting structure, and travel expense workflows. Training and onboarding were initiated by an administrative lead who delivered hands on instruction to members of management and other administrative personnel, and who maintained training artifacts for the program.
Operational documentation and training materials were managed in SharePoint under the administrative support remit, enabling centralized access for the CIO office and support staff. The deployment emphasized coordination across internal team players who were aligned to assist the CIO of Mortgage on urgent company projects and to resolve expense and travel related issues.
Governance focused on embedding role based responsibilities and approval workflows into SAP Concur Expense and integrating administrative process ownership into day to day support for the CIO office. Rollout and user adoption activities were executed by internal administrative staff who also organized team building and staff functions to sustain operational support and platform adoption.
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PHH Corporation Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014, PHH Corporation implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) as a core Analytics and BI platform. The Microsoft BI implementation was built on a Microsoft SQL Server 2012 environment and included the development of a central data warehouse using star schema and snowflake schema designs to support enterprise reporting needs.
ETL and data integration were executed with SSIS and T-SQL, authoring SSIS packages to ingest and transform data from Oracle sources and XML feeds, with custom C# components incorporated where necessary. Analytical layers were delivered via SSAS in both tabular and multidimensional form, complemented by Power Pivot and Power View artifacts, while SSRS was used to produce drill-through, drill-down, and parameterized reports developed in Microsoft Visual Studio 2010 and 2012.
Report distribution and collaboration leveraged SharePoint 2010 and Excel as downstream consumption and distribution channels, and development artifacts were managed through SQL Server tooling and Visual Studio. The implementation scope emphasized direct collaboration with business analysts for requirements capture and iterative report development, ensuring SSRS report specifications aligned to business reporting requirements.
Governance focused on formalized requirements, modular ETL package design, and reuse of SSAS models and SSRS reports as canonical analytics components. Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) functioned as the central Analytics and BI stack within PHH Corporation's stated technical environment.
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PHH Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lifesize | Legacy | Serenova CxEngage | Call Center | CRM | D&M Enterprise Group | 2018 | 2019 |
In 2018 PHH Corporation selected Serenova CxEngage for its Call Center platform to support PHH Mortgage customer contact operations. The decision followed an evaluation introduced by D&M Enterprise Group, a Platinum Plus partner of telecom master agent Intelisys, and was driven by Serenova’s cloud CCaaS reliability and rich functionality. Moving to the cloud will enable PHH to streamline operations while enabling call center agents to continue to deliver exceptional customer experiences.
The deployment centered on Serenova CxEngage combined with Serenova workforce optimization capabilities, implementing omnichannel contact routing, an agent desktop for inbound and outbound workflows, real time reporting and analytics, and workforce scheduling and adherence. Configuration emphasized cloud telephony orchestration and centralized queue management to support standard Call Center functional workflows, with profile and skill based routing configured for mortgage servicing use cases.
D&M Enterprise Group served as the introduction and implementation advisor during vendor evaluation and selection, coordinating vendor engagement and deployment planning. Operational scope focused on PHH Mortgage contact center and customer service functions, with governance changes to agent scheduling and contact handling processes to align teams to cloud based WFO and CCaaS operations.
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IT Decision Makers and Key Stakeholders at PHH Corporation
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VP of Enterprise Architecture/Chief Architect | Manager | IT | |
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Director - Data Governance | Director | IT | |
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VP of HR Operations | VP | HR | |
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Chief Financial Officer | CXO | Finance | |
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Chief Audit Executive | CXO | Risk | |
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Vice President, Financial Planning & Analysis and Corporate Strategy | VP | Finance | |
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Senior Vice President, Treasurer, and Head of Investor Relations | VP | Treasury | |
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Vice President, Accounting | VP | Finance | |
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Director, Internal Controls and Accounting Governance | Director | Finance | |
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Director of Sourcing and Procurement | Director | Procurement | |
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Director Internal Audit | Director | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Apps Being Evaluated by PHH Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PHH Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PHH Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD PHH Corporation Technographics
PHH Corporation is a Banking and Financial Services organization based in United States,
with around 1365 employees and annual revenues of $417.0 million.
PHH Corporation operates a diverse technology stack with applications such as
SAP Concur Expense, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) and Serenova CxEngage,
covering areas like Expense Management, Analytics and BI and Call Center.
PHH Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Microsoft and Lifesize.
PHH Corporation recently adopted applications including
Serenova CxEngage in 2018, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) in 2014 and SAP Concur Expense in 2013,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PHH Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PHH Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PHH Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.