AI Buyer Insights:

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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

PHH Corporation Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Concur Expense Expense Management ERP Financial Management n/a 2013 2013
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) Analytics and BI Analytics and BI n/a 2014 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Lifesize Legacy Serenova CxEngage Call Center CRM D&M Enterprise Group 2018 2019
In 2018 PHH Corporation selected Serenova CxEngage for its Call Center platform to support PHH Mortgage customer contact operations. The decision followed an evaluation introduced by D&M Enterprise Group, a Platinum Plus partner of telecom master agent Intelisys, and was driven by Serenova’s cloud CCaaS reliability and rich functionality. Moving to the cloud will enable PHH to streamline operations while enabling call center agents to continue to deliver exceptional customer experiences. The deployment centered on Serenova CxEngage combined with Serenova workforce optimization capabilities, implementing omnichannel contact routing, an agent desktop for inbound and outbound workflows, real time reporting and analytics, and workforce scheduling and adherence. Configuration emphasized cloud telephony orchestration and centralized queue management to support standard Call Center functional workflows, with profile and skill based routing configured for mortgage servicing use cases. D&M Enterprise Group served as the introduction and implementation advisor during vendor evaluation and selection, coordinating vendor engagement and deployment planning. Operational scope focused on PHH Mortgage contact center and customer service functions, with governance changes to agent scheduling and contact handling processes to align teams to cloud based WFO and CCaaS operations.
IT Decision Makers and Key Stakeholders at PHH Corporation
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PHH Corporation Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD PHH Corporation Technographics

PHH Corporation is a Banking and Financial Services organization based in United States, with around 1365 employees and annual revenues of $417.0 million.

PHH Corporation operates a diverse technology stack with applications such as SAP Concur Expense, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) and Serenova CxEngage, covering areas like Expense Management, Analytics and BI and Call Center.

PHH Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Microsoft and Lifesize.

PHH Corporation recently adopted applications including Serenova CxEngage in 2018, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) in 2014 and SAP Concur Expense in 2013, highlighting its ongoing modernization strategy.

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Our research team continuously updates PHH Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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