Philips Healthcare USA
222 Jacobs Street,
Cambridge, 02141, MA,
United States
Cambridge, 02141, MA,
United States
1 617-613-2402
Healthcare
Philips Healthcare USA Technographics
Philips Healthcare USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Philips Healthcare USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 21800 Philips Healthcare USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Philips Healthcare USA has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2007, Coveo Relevance Cloud for Application, Web and Enterprise Search in 2021, Bazaarvoice for Personalization and Product Recommendations in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Philips Healthcare USA is running and its propensity to invest more and deepen its relationship with Salesforce , Coveo , Bazaarvoice or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Philips Healthcare USA revenues, which have grown to $6.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Philips Healthcare USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Philips Healthcare USA Tech Stack and Enterprise Applications
Philips Healthcare USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007, Philips Healthcare USA implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management platform for its US service organization. The deployment focused on operationalizing fieldforce automation and mobile execution to support service delivery for clinical equipment and in‑field technician workflows.
Configuration work centered on ClickSchedule based scheduling and dispatch, technician mobile solutions for work order execution, and appointment orchestration, aligning Salesforce Field Service (ex ClickSoftware) configuration with SAP driven service processes. Functional modules implemented included workforce scheduling, dispatch and calendar management, mobile work order processing, and service task orchestration consistent with Field Service Management capabilities.
Integrations tied the Field Service implementation into SAP Customer Service and SAP HR to synchronize work order records, technician qualifications and workforce data, maintaining a single source for service records and personnel attributes. Governance was driven by a Lead Business Analyst role responsible for requirements, SAP to Field Service integration points, and process redesign for scheduling and mobile workflows across Philips Healthcare USA service teams.
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Philips Healthcare USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coveo | Legacy | Coveo Relevance Cloud | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, Philips Healthcare USA deployed Coveo Relevance Cloud. Philips Healthcare USA implemented Coveo Relevance Cloud on its public website, using the Application, Web and Enterprise Search platform to centralize site search and improve discovery of product and clinical information for customers and clinicians.
The implementation emphasized cloud-native indexing, query pipeline configuration, relevance tuning, personalization modules, and search analytics within the Coveo Relevance Cloud application. Operational scope was focused on customer facing marketing and support pages on the Philips Healthcare USA website, affecting web content search and digital product discovery workflows. Governance established iterative relevance tuning processes and search analytics monitoring to inform taxonomy alignment and content tagging, and to operationalize ongoing configuration changes to the search experience.
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Philips Healthcare USA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bazaarvoice | Legacy | Bazaarvoice | Personalization and Product Recommendations | eCommerce | n/a | 2016 | 2016 |
In 2016, Philips Healthcare USA implemented Bazaarvoice on its public website to introduce personalized product recommendations and user-generated content. Philips Healthcare USA used Bazaarvoice, a Personalization and Product Recommendations application, to support customer experience and product marketing functions on product pages and the web storefront, surfacing ratings, reviews and algorithmic recommendation widgets. Bazaarvoice was configured as a customer-facing personalization layer integrated into front-end page rendering, aligning with the Personalization and Product Recommendations category and emphasizing product discovery and social proof.
The implementation scope remained focused on the web channel and supported e-commerce, product marketing and customer experience teams. Operational changes included establishing content moderation and publication workflows and front-end instrumentation to render recommendation widgets and review content, consistent with standard Personalization and Product Recommendations deployments. Governance concentrated on editorial review processes and product page content alignment to ensure consistency of recommendations and reviewer content across the site.
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Philips Healthcare USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Philips Healthcare USA SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2021 | 2021 |
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Incentive Compensation Management | SPM |
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2017 | 2018 |
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Sales Performance Management | SPM |
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2010 | 2010 |
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Philips Healthcare USA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Replication | PaaS |
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2020 | 2020 |
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Master Data Management | PaaS |
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2020 | 2020 |
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Philips Healthcare USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Philips Healthcare USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Philips Healthcare USA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Philips Healthcare USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Philips Healthcare USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Philips Healthcare USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Philips Healthcare USA Technographics
Philips Healthcare USA is a Healthcare organization based in United States,
with around 21800 employees and annual revenues of $6.80 billion.
Philips Healthcare USA operates a diverse technology stack with applications such as
Salesforce Field Service (ex ClickSoftware), Coveo Relevance Cloud and Bazaarvoice,
covering areas like Field Service Management, Application, Web and Enterprise Search and Personalization and Product Recommendations.
Philips Healthcare USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Coveo and Bazaarvoice.
Philips Healthcare USA recently adopted applications including
Coveo Relevance Cloud in 2021, Conga CPQ (formerly Apttus CPQ) in 2021 and Microsoft Azure CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Philips Healthcare USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Philips Healthcare USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Philips Healthcare USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.