Laguna Hills, 92653, CA,
United States
Pick Up Stix Technographics
Pick Up Stix Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pick Up Stix and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Pick Up Stix employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pick Up Stix has purchased the following applications: Crunchtime ERP for Hospitality ERP in 2005, Microsoft 365 for Collaboration in 2019, FreshDesk Customer Support for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pick Up Stix is running and its propensity to invest more and deepen its relationship with Crunchtime , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pick Up Stix revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pick Up Stix intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pick Up Stixa quick-casual restaurant with more than 70 locations in Southern California. What sets us apart from our competition is our flavorful Chinese food that is fast and wok’d to order with fresh ingredients. Our kitchens are open-style allowing our guests to watch their meals being cooked before their eyes.
Pick Up Stix Tech Stack and Enterprise Applications
Pick Up Stix ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crunchtime | Legacy | Crunchtime ERP | Hospitality ERP | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005, Pick Up Stix implemented Crunchtime ERP to consolidate Hospitality ERP functions across finance and restaurant operations for its network of more than 80 retail stores. The Crunchtime ERP deployment centralized preparation and management of financial statements and incorporated intercompany profit elimination into the corporate close workflow.
Crunchtime ERP was configured to support core Hospitality ERP capabilities including financial reporting, inventory control, recipe and portion management, and KPI dashboards for variance tracking. Functional workflows emphasized automated inventory valuation and variance management, plus standardized portioning controls to drive consistency in menu item production.
Operational coverage included corporate finance and store operations across the retail estate, with governance focused on KPI-driven variance processes and consistent portioning procedures. The system was used to manage key performance indicators and variance management, producing an overall reduction of inventory and greater consistency in menu item portioning leading to reduced direct costs as recorded in operational reporting.
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Pick Up Stix Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Pick Up Stix implemented Microsoft 365 to standardize Collaboration across corporate and store teams. Microsoft 365 is present on the company public website and functions as the primary Collaboration platform for the organization.
The Microsoft 365 deployment centers on core Collaboration capabilities including Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for individual file sync, and Microsoft Teams for persistent chat and meetings. Configuration work emphasized centralized mail routing, document libraries and Teams channels to support cross-functional workflows between corporate support groups and retail store managers.
Operationally the Microsoft 365 tenant covers roughly 1000 employees and spans corporate headquarters and distributed restaurant locations, providing unified identity and access controls. Governance is implemented at the tenant level with Microsoft 365 administration to enforce role based access, centralized provisioning, and standard compliance settings, while the website presence indicates public facing integration points tied to the Microsoft 365 service footprint.
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Pick Up Stix CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Pick Up Stix implemented FreshDesk Customer Support. The FreshDesk Customer Support deployment is a cloud SaaS instance embedded on the Pick Up Stix website to capture customer inquiries and route them into a centralized support queue for the retailer.
Configuration focused on Customer Support workflows typical for the category, including web widget ticketing, multi-channel ticket management, a knowledge base for self-service content, automated ticket routing and assignment, SLA tracking, and reporting dashboards to support agent operations. FreshDesk Customer Support was provisioned to provide an agent workspace, canned responses and workflow automation to standardize first response and case triage.
Operational coverage is centered on the corporate customer service function for Pick Up Stix in the United States, consolidating web-originated requests into the FreshDesk Customer Support system. Governance was implemented through defined ticket lifecycle procedures, escalation rules and knowledge base ownership to enforce consistent handling and a single system of record for website-driven customer inquiries.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Pick Up Stix ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Pick Up Stix IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Pick Up Stix CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Pick Up Stix
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Apps Being Evaluated by Pick Up Stix Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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