Pillow Talk
Pillow Talk Technographics
Pillow Talk Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pillow Talk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Pillow Talk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pillow Talk has purchased the following applications: PayPal Braintree for Payment Processing in 2016, Ceridian Dayforce HCM for Core HR in 2023, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pillow Talk is running and its propensity to invest more and deepen its relationship with PayPal , Block (ex Square, Inc) , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pillow Talk revenues, which have grown to $125.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pillow Talk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pillow Talk Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Pillow Talk implemented PayPal Braintree on its public website to manage online checkout payment acceptance. The implementation centers on the retailer's e-commerce channel, establishing PayPal Braintree as the core Payment Processing capability for customer-facing card and wallet transactions.
PayPal Braintree was configured to handle standard Payment Processing functions including card tokenization, hosted fields for secure card data capture, vaulted payment methods for repeat customers, and support for PayPal wallet flows. Configuration leveraged client-side payment fields and server-side token exchange patterns common to web checkout integrations, aligning with typical payment gateway and payment processor workflows.
The deployment scope is focused on the website checkout experience and the e-commerce payments function, with operational ownership by the online commerce and payments teams. Implementation details emphasize secure capture and storage of payment instruments, and the use of PayPal Braintree operational controls for transaction authorization and risk screening.
Governance is organized around payment operations and merchant configuration, with ongoing management of payment method vaulting and fraud control settings through the PayPal Braintree console. Pillow Talk PayPal Braintree Payment Processing integration is maintained as the primary mechanism for accepting and tokenizing customer payments on its Australian retail website.
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Payment Processing | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce HCM | Core HR | HCM | n/a | 2023 | 2023 |
In 2023, Pillow Talk implemented Ceridian Dayforce HCM as its Core HR application. The deployment focused on centralizing payroll and workforce management capabilities to support the retailer’s HR and payroll operations, with a Payroll Workforce Management Coordinator role based at the Darra Head Office responsible for assisting with timely and accurate payment of all employees and administration of labour utilisation.
Ceridian Dayforce HCM was configured to support payroll processing, time and attendance tracking, core HR records and workforce management workflows. Configuration emphasized regular maintenance of systems and data, payroll processing functions and controls to safeguard confidentiality of employee information, reflecting the operational responsibilities described for the Payroll Workforce Management Coordinator.
Operational scope tied Dayforce execution closely to the Finance function and the People and Culture team, with the coordinator partnering under the Payroll Lead to ensure consistent procedures and appropriate internal and external communication. The implementation reflected typical retail and hospitality payroll patterns and workforce management needs, including rostering and labour utilisation review processes aligned with company payroll obligations.
Governance and process changes instituted role-based ownership under the Payroll Lead, procedural consistency for payroll and time and attendance administration, and administrative controls for data integrity. Staffing and skills alignment were part of the operating model, with the company seeking payroll and workforce management experience and familiarity with Dayforce as part of ongoing operations and training.
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Payroll | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Pillow Talk deployed Microsoft 365. Pillow Talk uses Microsoft 365 on their website, and the Microsoft 365 implementation is positioned to support Collaboration across the retailer’s corporate and merchandising functions.
The Microsoft 365 deployment emphasizes core Collaboration capabilities, including cloud email and calendaring, document management and intranet services, file synchronization, and real time chat and meeting functionality. Microsoft 365 is being used to provide centralized collaboration tooling such as Exchange Online for messaging, SharePoint Online for content and intranet, OneDrive for personal file sync, and Teams for synchronous and asynchronous collaboration.
Evidence of Microsoft 365 on the public site indicates tenant level services are surfaced externally, creating touch points between the corporate collaboration platform and customer facing channels. Operational coverage is focused on corporate IT, marketing, merchandising and store operations teams within the Australian retail footprint, with collaboration tooling supporting cross functional workflows between e commerce and in store operations.
Governance has been oriented around centralized tenant administration, identity and access control, and content governance to manage corporate and consumer facing content. Microsoft 365 centralization has been used to standardize collaboration policies, provisioning and security controls while enabling consistent document lifecycle and communication workflows across the enterprise.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Product Information Management | eCommerce |
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2018 | 2018 |
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Product Information Management | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Pillow Talk
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Pillow Talk Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pillow Talk IT executives and key decision makers. This section highlights Pillow Talk's latest recorded technology evaluations, including Klaviyo for Marketing Automation on 2024-09-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pillow Talk digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pillow Talk Technographics
Pillow Talk is a Retail organization based in Australia,
with around 900 employees and annual revenues of $125.0 million.
Pillow Talk operates a diverse technology stack with applications such as
PayPal Braintree, Ceridian Dayforce HCM and Microsoft 365,
covering areas like Payment Processing, Core HR and Collaboration.
Pillow Talk has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Dayforce and Microsoft.
Pillow Talk recently adopted applications including
Ceridian Dayforce HCM in 2023, Ceridian Dayforce Payroll in 2023 and RITEQ Workforce Manager in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pillow Talk’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pillow Talk’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pillow Talk technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.