PlayStation
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United States
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Professional Services
PlayStation Technographics
PlayStation Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PlayStation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 128400 PlayStation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PlayStation has purchased the following applications: SAP S/4 HANA Finance for ERP Financial in 2018, Greenhouse ATS for Applicant Tracking System in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PlayStation is running and its propensity to invest more and deepen its relationship with SAP , Greenhouse , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PlayStation revenues, which have grown to $72.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PlayStation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PlayStation Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA Finance | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 PlayStation began migrating SIE global business units in San Mateo, London and Tokyo to a global SAP S/4 HANA Finance service, a program to deliver a consolidated SAP ERP solution across major regional hubs. The initiative centers on SAP S/4 HANA Finance as the core application for enterprise accounting and financial operations under the ERP Financial category, supporting standardized financial processes across the identified sites.
The SAP S/4 HANA Finance implementation focuses on core financial modules and capabilities typical for ERP Financial deployments, including general ledger consolidation, accounts payable and accounts receivable, asset accounting, intercompany accounting, period end close orchestration and financial reporting. Configuration work emphasizes a harmonized chart of accounts, centralized master data for customers and vendors, real time ledger processing and automation of reconciliation and close workflows to align accounting practices across business units.
Operational coverage explicitly targets finance and accounting functions within the SIE business units in San Mateo, London and Tokyo, with the service provisioned as a global SAP ERP solution to support cross border accounting and intercompany flows. The implementation narrative positions the SAP S/4 HANA Finance application as the single financial system of record for the participating units, enabling consistent financial controls and accounting practices across those regions.
Governance and rollout activity centers on staged migration of business units onto the new service, supported by a delivery role responsible for orchestrating cutover, data migration sequencing, configuration validation and change control. The program emphasizes centralized governance for financial processes and release coordination to ensure each regional unit is onboarded to the SAP S/4 HANA Finance service in a controlled manner.
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Expense Management | ERP Financial Management |
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2012 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, PlayStation implemented Greenhouse ATS as its Applicant Tracking System. The deployment placed Greenhouse ATS on PlayStation's public careers site to capture job postings and candidate applications directly from the website, establishing the career site as the primary intake channel for recruitment activity.
The implementation configured standard Applicant Tracking System capabilities, including requisition creation and approval workflows, job posting management, candidate tracking across stages, interview orchestration with structured scorecards, and offer management. Greenhouse ATS was used to centralize candidate records and provide recruiting operations with reporting and pipeline visibility consistent with enterprise recruiting practices.
Operational coverage centered on PlayStation talent acquisition and hiring managers who used the Greenhouse ATS instance to manage candidate lifecycle and coordinate interviews. Integration was focused on the career site embedding and public job distribution, enabling applications submitted on the website to be processed in Greenhouse ATS for screening and interview scheduling.
Governance emphasized role-based access for recruiters and hiring managers, configured approval gates for requisitions and offers, and standardized interview evaluation workflows to enforce consistent hiring practices. The narrative documents PlayStation Greenhouse ATS Applicant Tracking System as the system of record on the company's careers site for recruiting and applicant management.
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Payroll Tax Compliance | HCM |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 PlayStation deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to support customer service. This implementation sits in the Chatbots and Conversational AI category and is focused on real time web chat engagement for PlayStation support workflows.
The deployment uses the Salesforce Chat web widget embedded in site pages, paired with a browser based agent console to manage concurrent sessions. Typical functional capabilities implemented include real time chat routing and presence, proactive chat invitations, canned responses and macros, chat transcript capture, and session handoff between agents, consistent with Chatbots and Conversational AI tooling.
Operationally the implementation covers PlayStation customer service teams handling website inbound inquiries, with chat sessions captured and persisted for post interaction review. The architecture is a cloud hosted chat service delivered via the public website client and routed to PlayStation agent consoles, maintaining session context and transcript logging for service continuity.
Governance and operational ownership were concentrated within PlayStation support operations, with configuration of routing rules, canned message libraries, and agent availability policies to align chat workflows with existing support processes. Salesforce Chat (formerly Salesforce Live Agent) is the primary conversational interface on the site, linking web visitors to PlayStation customer service functions.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Event Management | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Database Management | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at PlayStation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PlayStation Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD PlayStation Technographics
PlayStation is a Professional Services organization based in United States,
with around 128400 employees and annual revenues of $72.00 billion.
PlayStation operates a diverse technology stack with applications such as
SAP S/4 HANA Finance, Greenhouse ATS and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
PlayStation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Greenhouse and Salesforce.
PlayStation recently adopted applications including
Meya in 2022, Salesforce Chat (formerly Salesforce Live Agent) in 2021 and Adobe Experience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PlayStation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PlayStation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PlayStation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.