PLDT
Ramon Cojuangco Building Makati Avenue cor Ayala Avenue Legazpi Village,
Makati City, 1200,
Philippines
Makati City, 1200,
Philippines
63 2 8816 8024
Communications
PLDT Technographics
PLDT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PLDT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15525 PLDT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PLDT has purchased the following applications: SAP S/4 HANA - Accounts Payables for AP Automation in 2018, SAP HCM (HR) for Core HR in 2015, SAP Enterprise Asset Management for Enterprise Asset Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PLDT is running and its propensity to invest more and deepen its relationship with SAP , PLDT , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PLDT revenues, which have grown to $3.59 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PLDT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PLDT Tech Stack and Enterprise Applications
PLDT ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA - Accounts Payables | AP Automation | ERP | n/a | 2018 | 2020 |
In 2018, PLDT implemented SAP S/4 HANA - Accounts Payables as an AP Automation deployment within a broader SAP S/4HANA 1610 Enterprise Management and Central Finance program. The effort was positioned to centralize financial processing for accounts payable while aligning GL, AR, fixed assets and controlling functions under a unified finance architecture.
Configuration work covered core finance modules, including Accounts Payable, General Ledger, Accounts Receivable, Fixed Assets and CO. Deliverables included chart of accounts design, account groups, field status groups, posting keys and company code assignments, creation of GL master records and reconciliation accounts for sub ledgers, document types and number ranges, invoice and payment processing rules, tolerance groups, automatic account assignment logic, GL display layouts including line item and sort variants, and the financial statement version.
The deployment used Central Finance topology and SAP Landscape Transformation to standardize master and transactional data flows, and included data migration of fixed asset master and transaction data into SAP S/4HANA. The implementation integrated a third party indirect tax engine, Sabrix One source, to support tax determination and reporting, and was exercised across sandbox, development, quality and production environments.
Program governance followed ASAP methodology, with structured business requirements sessions, GAP analysis and documented processes and procedures. Defect resolution was tracked through sandbox, development and quality tiers into production, and the team developed process documentation to support operations and auditability.
Operational scope focused on Finance organizations responsible for GL, AP, AR, Fixed Assets and tax, with impacts on billing, order to cash and procure to pay workflows. SAP S/4 HANA - Accounts Payables served as the AP Automation layer to centralize invoice processing, control configuration and provide reconciliable transactional data for audit support.
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ERP Financial | ERP |
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2022 | 2022 |
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ERP Financial | ERP |
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2018 | 2020 |
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ERP Financial | ERP |
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2018 | 2020 |
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Expense Management | ERP |
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2014 | 2014 |
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Subscription and Recurring Billing | ERP |
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2018 | 2018 |
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PLDT HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2015 | 2015 |
In 2015 PLDT implemented SAP HCM (HR) to centralize Core HR functions across its corporate footprint, with the SAP HCM Supervisor role based in Makati, Fourth District, Philippines as documented on May 17, 2023. The deployment focused on establishing a stable Core HR backbone to support HR administration and operational HR processes for the organization.
SAP HCM (HR) was configured to support standard Core HR capabilities, with an emphasis on personnel administration, organizational management, workforce administration workflows, and learning and talent support consistent with Core HR operational needs. Implementation tasks described in job responsibilities include creating conceptual and logical business solution designs, configuring ERP applications to meet business requirements, and conducting and facilitating testing and training activities.
The implementation environment expects staff familiarity with SAP S4 1709 or higher, indicating operational alignment with an SAP S/4 release in the broader ERP landscape and interoperability expectations with SAP platform services. Operational ownership intersects with IT Delivery Services, applying knowledge to Application Management, Change Management, Portfolio Management, Risk Management, and Incident and Problem Management to keep SAP HCM reliable and secure.
Governance and runbook responsibilities are centralized under PLDT Group standards, with the SAP HCM Supervisor accountable for cut-over activities, post implementation support, documentation updates, stakeholder communications, and continual improvements to delivery and operation support methodology. Preferred trainings include ITIL, Project Management, and SAP, and the role profile targets early career ERP practitioners with zero to two years of relevant SAP S/4 experience, reflecting an operational model that blends configuration, testing, rollout, and ongoing service management for the SAP HCM (HR) Core HR system.
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Core HR | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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PLDT ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2021 | 2022 |
In 2021, PLDT implemented SAP Enterprise Asset Management to consolidate asset life cycle controls and enhance fixed asset reporting. SAP Enterprise Asset Management, classified in the Enterprise Asset Management category, was provisioned to support asset master management, lifecycle tracking and accounting across PLDT's operations. The implementation targeted business functions spanning operations, maintenance and finance.
The deployment emphasized Enterprise Asset Life Cycle Management and SAP Fixed Asset Reporting modules, configured to align asset master records with financial ledgers. Functional capabilities implemented included asset master data consolidation, maintenance planning and work order management, capital project interfacing and fixed asset accounting workflows consistent with an Enterprise Asset Management solution. Automation was applied to maintenance scheduling and work order orchestration to standardize operational execution.
SAP S/4 HANA served as the platform context for the roll out, with integrations established between SAP Enterprise Asset Management and S/4 HANA financial modules as well as SAP Revenue Accounting and Reporting in overlapping projects. Project notes identify concurrent initiatives for SAP Revenue Accounting and Reporting and Fixed Asset Reporting, indicating cross-module integration work for transactional posting and reporting continuity. Integration efforts focused on reconciling fixed asset registers with financial posting and capital expenditure flows.
Deloitte consultants were engaged in 2021 to provide project management, SAP S/4 HANA roll out expertise and hypercare support for the Enterprise Asset Life Cycle Management deployment. Governance incorporated phased rollout planning, change control and post-go live hypercare consistent with S/4 HANA enhancement and support projects. The initiative was executed as an enterprise-level Enterprise Asset Management program for PLDT.
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Enterprise Asset Management | ERP Services and Operations |
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2022 | 2022 |
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Travel Management | ERP Services and Operations |
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2018 | 2018 |
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PLDT AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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PLDT Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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PLDT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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PLDT Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2012 | 2012 |
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PLDT eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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PLDT SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2021 | 2021 |
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Inventory Management | SCM |
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2022 | 2022 |
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Logistics Management | SCM |
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2022 | 2022 |
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Supply Chain Management | SCM |
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2022 | 2022 |
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PLDT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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PLDT EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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EPM | EPM |
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2018 | 2018 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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PLDT ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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PLDT Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2022 | 2022 |
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Procurement | Procurement |
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2022 | 2022 |
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Sourcing | Procurement |
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2022 | 2022 |
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Supplier Relationship Management | Procurement |
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2022 | 2022 |
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PLDT PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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PLDT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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PLDT CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at PLDT
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by PLDT Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PLDT IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PLDT digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD PLDT Technographics
PLDT is a Communications organization based in Philippines,
with around 15525 employees and annual revenues of $3.59 billion.
PLDT operates a diverse technology stack with applications such as
SAP S/4 HANA - Accounts Payables, SAP HCM (HR) and SAP Enterprise Asset Management,
covering areas like AP Automation, Core HR and Enterprise Asset Management.
PLDT has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
PLDT recently adopted applications including
SAP S/4 HANA in 2022, SAP SuccessFactors Employee Central in 2022 and SAP S/4 HANA - Asset Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PLDT’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PLDT’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PLDT technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.