Pocahontas, 72455, AR,
United States
Pocahontas Aluminum Co Inc Technographics
Pocahontas Aluminum Co Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pocahontas Aluminum Co Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 167 Pocahontas Aluminum Co Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pocahontas Aluminum Co Inc has purchased the following applications: WaspTime Software for Time and Attendance in 2019, FreshDesk Customer Support for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pocahontas Aluminum Co Inc is running and its propensity to invest more and deepen its relationship with Wasp Barcode , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pocahontas Aluminum Co Inc revenues, which have grown to $34.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pocahontas Aluminum Co Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pocahontas Aluminum Co Inc Tech Stack and Enterprise Applications
Pocahontas Aluminum Co Inc HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wasp Barcode | Legacy | WaspTime Software | Time and Attendance | HCM | n/a | 2019 | 2019 |
In 2019, Pocahontas Aluminum Co Inc deployed WaspTime Software for Time and Attendance to centralize workforce timekeeping across its 167 employee manufacturing operations. The purchase leveraged the WaspTime RFID Time & Attendance solution from Wasp Barcode Technologies, enabling employees to punch in and out simply by passing within the vicinity of the time clock, which reduced average punch processing time from roughly 15 minutes to no more than 2 minutes.
The implementation focused on RFID clocking for rapid time capture, a built-in holiday pay feature that had not been available before, and immediate vacation time entry tied to requests to simplify leave tracking and monitoring. WaspTime Software was used to standardize capture of shop floor and administrative hours and to streamline administrative tasks such as holiday processing and vacation input, and Pocahontas continues to explore additional operational uses of the application across its manufacturing sites.
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Pocahontas Aluminum Co Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Pocahontas Aluminum Co Inc implemented FreshDesk Customer Support for Customer Support on its public website. FreshDesk Customer Support was provisioned to capture web-originated customer inquiries and route them into a centralized support queue to manage incoming requests from customers visiting the site.
The deployment focuses on core Customer Support capabilities, including ticketing, web-to-ticket conversion via an embedded support interface, a searchable help knowledge base, and automated routing and escalation workflows to prioritize cases. Configuration included rules for ticket assignment and SLA-driven handling, aligning support queues with standard customer service workflows.
Operational coverage is website-centric and oriented to customer service functions, with the support team maintaining day-to-day ownership and IT overseeing platform configuration and access controls. Governance established role-based permissions, ticket triage and escalation procedures, and consolidated case tracking to provide a single source of truth for support interactions handled through FreshDesk Customer Support.
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IT Decision Makers and Key Stakeholders at Pocahontas Aluminum Co Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Pocahontas Aluminum Co Inc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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