Point Broadband
3120 Fredrick Rd., Suite E,
Opelika, 36801, AL,
United States
Opelika, 36801, AL,
United States
1 844-407-6468
Professional Services
Point Broadband Technographics
Point Broadband Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Point Broadband and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 210 Point Broadband employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Point Broadband has purchased the following applications: Paymentus Payveris for Payment Processing in 2019, ApplicantStack for Applicant Tracking System in 2019, Serviceaide ESM for Professional Services Automation in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Point Broadband is running and its propensity to invest more and deepen its relationship with Paymentus , SwipeClock Workforce Management , Serviceaide or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Point Broadband revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Point Broadband intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Point Broadband Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Point Broadband deployed Paymentus Payveris to enable online payments on its public website. Paymentus Payveris is a Payment Processing application used to accept and process web-based customer payments for Point Broadband in the United States.
The implementation centered on embedding hosted payment pages and configuring online billing flows to align payment capture with Point Broadband account identifiers. Functional capabilities implemented reflect standard Payment Processing workflows, including web-based payment acceptance, electronic payment method capture, and real-time transaction status reporting exposed to operations.
Operational scope covered billing and customer service functions, with the Paymentus Payveris integration positioned on the company website as the primary channel for customer self-service payments and collections. Governance and operational work emphasized payment page configuration, account mapping to billing records, and process handoffs for reconciliation and customer inquiries, consistent with Payment Processing deployment practices.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SwipeClock Workforce Management | Legacy | ApplicantStack | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Point Broadband deployed ApplicantStack as its Applicant Tracking System. The SaaS ApplicantStack implementation was embedded on the company website to capture external applicants and centralize candidate intake for HR and hiring managers. The deployment consolidated job posting workflows and configurable application forms on point-broadband.com, routing submissions directly into ApplicantStack for recruiter review.
Configuration emphasized applicant intake, candidate stages, resume storage, and recruiter-facing screening workflows consistent with Applicant Tracking System capabilities. Integrations are limited to the career site embedding of ApplicantStack for live application submission, with operational ownership assigned to HR and hiring managers to standardize screening and document candidate progress. Governance focused on aligning ApplicantStack workflows to existing recruiting policies during rollout and ongoing hiring operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serviceaide | Legacy | Serviceaide ESM | Professional Services Automation | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Point Broadband implemented Serviceaide ESM to centralize service management for its residential and business broadband operations in the United States. The deployment addresses field and customer support workflows and is categorized as Professional Services Automation. Serviceaide ESM was positioned as a unified ticketing and service orchestration layer across operations.
The implementation emphasized Serviceaide ESM POB service management capabilities, configured for incident management, service request workflows, SLA tracking, and dispatch coordination for field technicians. Configuration included form-driven ticket intake, automated routing rules, and workflow automation to standardize resolution processes. Knowledge management and role-based access controls were applied to support repeatable service handling.
Operational coverage included residential and business customer support, field operations, and network operations teams across the United States, centralizing case handling and technician coordination. Governance established standardized escalation paths, defined workflow ownership, and role-based responsibilities to reduce handoffs and improve response consistency. Point Broadband reported improved field and service responsiveness and lower time-to-resolution following the Serviceaide ESM deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Point Broadband
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Point Broadband Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Point Broadband IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Point Broadband digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Point Broadband Technographics
Point Broadband is a Professional Services organization based in United States,
with around 210 employees and annual revenues of $50.0 million.
Point Broadband operates a diverse technology stack with applications such as
Paymentus Payveris, ApplicantStack and Serviceaide ESM,
covering areas like Payment Processing, Applicant Tracking System and Professional Services Automation.
Point Broadband has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, SwipeClock Workforce Management and Serviceaide.
Point Broadband recently adopted applications including
Serviceaide ESM in 2023, Serviceaide AISM in 2023 and FrontApp in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Point Broadband’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Point Broadband’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Point Broadband technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.