List of Serviceaide ESM Customers
San Jose, 95110, CA,
United States
Since 2010, our global team of researchers has been studying Serviceaide ESM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serviceaide ESM for Professional Services Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serviceaide ESM for Professional Services Automation include: Henny Penny, a United States based Manufacturing organisation with 600 employees and revenues of $174.0 million, Academy Bank, a United States based Banking and Financial Services organisation with 560 employees and revenues of $170.0 million, Point Broadband, a United States based Professional Services organisation with 210 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Serviceaide ESM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Serviceaide ESM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Academy Bank | Banking and Financial Services | 560 | $170M | United States | Serviceaide | Serviceaide ESM | Professional Services Automation | 2022 | n/a | In 2022, Academy Bank deployed Serviceaide ESM to automate service management, purchasing, and change workflows for banking operations in the United States. The implementation is classified under Professional Services Automation and leveraged Serviceaide's POB platform modules to centralize request intake and workflow orchestration. Configuration work concentrated on the POB platform modules for service management, purchasing orchestration, and change management, with emphasis on workflow orchestration, ticketing, and approval routing to standardize operational processes. Serviceaide ESM was configured to enforce request validation, route approvals, and automate fulfillment steps to reduce manual handoffs across teams. Operational scope focused on banking operations with principal impact to procurement, service desk operations, and change governance, aligning intake and fulfillment processes across those business functions. The deployment emphasized centralized service management and automated purchasing workflows to support operational consistency across the United States. Governance was shifted toward formalized approval policies and structured change gates implemented within the platform, enabling stronger process control. Reported outcomes included improved process control and reduced manual effort as a result of automating service, purchasing, and change workflows using Serviceaide ESM. | |
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Henny Penny | Manufacturing | 600 | $174M | United States | Serviceaide | Serviceaide ESM | Professional Services Automation | 2021 | n/a | In 2021, Henny Penny implemented Serviceaide ESM, referenced in the vendor case study as Serviceaide ChangeGear, to support manufacturing service operations and knowledge-driven support in the United States. The rollout targeted IT and service management workflows that underpin manufacturing support activities rather than product engineering or core production systems. Configuration focused on IT service management and knowledge management capabilities aligned with the Professional Services Automation category, including ticketing and incident handling, knowledge base authoring and search, and workflow automation for routing and escalation. Serviceaide ESM was used to capture troubleshooting content and formalize knowledge lifecycle processes so routine issues could be resolved through documented knowledge rather than direct developer intervention. Operational coverage included manufacturing service operations and internal developer teams within the United States, with governance tailored to standardize support processes and knowledge ownership across support groups. The vendor case study reports improved service ratings and that the implementation freed internal developers for higher-value work, outcomes called out by Serviceaide in the customer narrative. | |
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Point Broadband | Professional Services | 210 | $50M | United States | Serviceaide | Serviceaide ESM | Professional Services Automation | 2023 | n/a | In 2023, Point Broadband implemented Serviceaide ESM to centralize service management for its residential and business broadband operations in the United States. The deployment addresses field and customer support workflows and is categorized as Professional Services Automation. Serviceaide ESM was positioned as a unified ticketing and service orchestration layer across operations. The implementation emphasized Serviceaide ESM POB service management capabilities, configured for incident management, service request workflows, SLA tracking, and dispatch coordination for field technicians. Configuration included form-driven ticket intake, automated routing rules, and workflow automation to standardize resolution processes. Knowledge management and role-based access controls were applied to support repeatable service handling. Operational coverage included residential and business customer support, field operations, and network operations teams across the United States, centralizing case handling and technician coordination. Governance established standardized escalation paths, defined workflow ownership, and role-based responsibilities to reduce handoffs and improve response consistency. Point Broadband reported improved field and service responsiveness and lower time-to-resolution following the Serviceaide ESM deployment. |
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