AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Polk County Water Authority Tech Stack and Enterprise Applications

Polk County Water Authority HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tyler Technologies Legacy Tyler Incode HCM Core HR HCM n/a 2018 2018
Payroll HCM 2018 2018
Polk County Water Authority ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tyler Technologies Legacy Tyler Incode ERP Government ERP ERP Services and Operations n/a 2018 2018
Polk County Water Authority CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tyler Technologies Legacy Tyler Incode Utility Billing Interactive Voice Response (IVR) Interactive Voice Response (IVR) CRM n/a 2017 2017
In 2017, Polk County Water Authority implemented Tyler Incode Utility Billing Interactive Voice Response (IVR). The Polk County Water Authority Tyler Incode Utility Billing Interactive Voice Response (IVR) deployment served a small government utility headquartered in Cedartown, Georgia with approximately 27,000 customers and 14 full time staff, including five customer service representatives. The project is categorized as Interactive Voice Response (IVR) and directly supports customer service and utility billing business functions. The Tyler Incode Utility Billing Interactive Voice Response (IVR) instance was configured to present voice prompts, accept account number and house number entry, announce current balances, and capture credit card payments. Payments collected through the IVR are routed into cash collections packets within Incode Utility Billing, staff close packets throughout the day, and payments post to customer utility accounts. The IVR flow included validation steps and address capture which surfaced data quality issues requiring operational correction. The IVR integrated with Incode Utility Billing to maintain transactional continuity between phone payments and billing records, enabling automated payment posting and reconciliation. Operational coverage spanned customer service, billing operations, and field operations, because timely posting removed customers from cutoff lists and reduced disconnect work for field crews. The implementation changed the daily work of five CSRs who previously handled 35 to 70 phone payments per day with average call times of 5 to 10 minutes. Rollout communications employed Facebook, Twitter, customer bills, an electronic office sign, and new customer information sheets to drive adoption. Early hiccups were attributed to outdated customer data and user entry error and were managed through process adjustments and regular packet reconciliation. Explicit outcomes reported by the authority included a reduction in the utility cutoff list from as many as 30 customers to typically 10 to 15, occasional lows of three or four, and an estimated 15 percent decline in office foot traffic.
Utilities Customer Care and Billing CRM 2018 2018
Polk County Water Authority IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015

IT Decision Makers and Key Stakeholders at Polk County Water Authority

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Polk County Water Authority Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Polk County Water Authority IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Polk County Water Authority digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Polk County Water Authority Technographics
Polk County Water Authority is a Government organization based in United States, with around 10 employees and annual revenues of $1.0 million.
Polk County Water Authority operates a diverse technology stack with applications such as Tyler Incode HCM, Tyler Incode ERP and Tyler Incode Utility Billing Interactive Voice Response (IVR), covering areas like Core HR, Government ERP and Interactive Voice Response (IVR).
Polk County Water Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tyler Technologies.
Polk County Water Authority recently adopted applications including Tyler Incode HCM in 2018, Tyler Incode Payroll in 2018 and Tyler Incode ERP in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Polk County Water Authority’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Polk County Water Authority’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Polk County Water Authority technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.