Cedartown, 30125, GA,
United States
Polk County Water Authority Technographics
Polk County Water Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Polk County Water Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Polk County Water Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Polk County Water Authority has purchased the following applications: Tyler Incode HCM for Core HR in 2018, Tyler Incode ERP for Government ERP in 2018, Tyler Incode Utility Billing Interactive Voice Response (IVR) for Interactive Voice Response (IVR) in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Polk County Water Authority is running and its propensity to invest more and deepen its relationship with Tyler Technologies , Bluehost or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Polk County Water Authority revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Polk County Water Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Polk County Water Authority Tech Stack and Enterprise Applications
Polk County Water Authority HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Incode HCM | Core HR | HCM | n/a | 2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Polk County Water Authority ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Incode ERP | Government ERP | ERP Services and Operations | n/a | 2018 | 2018 |
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Polk County Water Authority CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Incode Utility Billing Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | CRM | n/a | 2017 | 2017 |
In 2017, Polk County Water Authority implemented Tyler Incode Utility Billing Interactive Voice Response (IVR). The Polk County Water Authority Tyler Incode Utility Billing Interactive Voice Response (IVR) deployment served a small government utility headquartered in Cedartown, Georgia with approximately 27,000 customers and 14 full time staff, including five customer service representatives. The project is categorized as Interactive Voice Response (IVR) and directly supports customer service and utility billing business functions.
The Tyler Incode Utility Billing Interactive Voice Response (IVR) instance was configured to present voice prompts, accept account number and house number entry, announce current balances, and capture credit card payments. Payments collected through the IVR are routed into cash collections packets within Incode Utility Billing, staff close packets throughout the day, and payments post to customer utility accounts. The IVR flow included validation steps and address capture which surfaced data quality issues requiring operational correction.
The IVR integrated with Incode Utility Billing to maintain transactional continuity between phone payments and billing records, enabling automated payment posting and reconciliation. Operational coverage spanned customer service, billing operations, and field operations, because timely posting removed customers from cutoff lists and reduced disconnect work for field crews. The implementation changed the daily work of five CSRs who previously handled 35 to 70 phone payments per day with average call times of 5 to 10 minutes.
Rollout communications employed Facebook, Twitter, customer bills, an electronic office sign, and new customer information sheets to drive adoption. Early hiccups were attributed to outdated customer data and user entry error and were managed through process adjustments and regular packet reconciliation. Explicit outcomes reported by the authority included a reduction in the utility cutoff list from as many as 30 customers to typically 10 to 15, occasional lows of three or four, and an estimated 15 percent decline in office foot traffic.
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Utilities Customer Care and Billing | CRM |
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2018 | 2018 |
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Polk County Water Authority IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Polk County Water Authority
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Polk County Water Authority Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||