List of Tyler Incode Utility Billing Interactive Voice Response (IVR) Customers
Tyler Technologies
5101 Tennyson Parkway,
Plano, 75024, TX,
United States
Plano, 75024, TX,
United States
1 972-713-3700
Professional Services
7462
$2.1B
Since 2010, our global team of researchers has been studying Tyler Incode Utility Billing Interactive Voice Response (IVR) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tyler Incode Utility Billing Interactive Voice Response (IVR) for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tyler Incode Utility Billing Interactive Voice Response (IVR) for Interactive Voice Response (IVR) include: City of Weatherford, TX, a United States based Government organisation with 260 employees and revenues of $44.0 million, Paradise Irrigation District, a United States based Government organisation with 29 employees and revenues of $4.0 million, Polk County Water Authority, a United States based Government organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Tyler Incode Utility Billing Interactive Voice Response (IVR), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tyler Incode Utility Billing Interactive Voice Response (IVR) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Weatherford, TX | Government | 260 | $44M | United States | Tyler Technologies | Tyler Incode Utility Billing Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2012 | n/a |
In 2012, City of Weatherford, TX implemented Tyler Incode Utility Billing Interactive Voice Response (IVR) to extend self-service and call handling for municipal utilities. The deployment targeted the Customer Service and Utilities operations within the City of Weatherford organization and was aligned with existing Incode utility billing processes.
The Tyler Incode Utility Billing Interactive Voice Response (IVR) was configured to provide account lookup and billing inquiry capabilities, present billing cycles and balance information, and capture payment transactions for posting to the Incode utility billing records. Functional flows implemented reflect Interactive Voice Response (IVR) capabilities such as automated call routing, authentication and payment acceptance, while routine exceptions were routed to live Customer Service Representatives.
Operational coverage centered on the City of Weatherford customer contact center, where CSRs continued to create and close utility accounts, generate and mail collection letters, and enter work orders into Incode as part of the post-call processing workflow. Governance emphasized aligning IVR self-service paths with CSR handling policies so that payments and service requests captured via the IVR fed directly into the municipal utility billing and work order processes.
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Paradise Irrigation District | Government | 29 | $4M | United States | Tyler Technologies | Tyler Incode Utility Billing Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2018 | n/a |
In 2018, Paradise Irrigation District deployed Tyler Incode Utility Billing Interactive Voice Response (IVR) to extend its Tyler Technologies Incode 10 implementation. The IVR was implemented alongside Incode 10 ERP CRM Utility Billing and related modules, including Persons, Parcels, Financial Data, Human Resources, General Ledger, Service Requests, and Water Meter Information, to create a unified caller experience tied to the central enterprise data set.
The implementation configured the Interactive Voice Response (IVR) application to support caller authentication, account lookup, and billing inquiry workflows that reference Persons and Parcels records. Functional capabilities implemented include automated account validation, presentation of meter and billing data from the Utility Billing and Water Meter Information modules, and automated creation of service entries routed to the Service Requests module.
Operational coverage targeted the district customer service and billing functions so phone interactions surface account balances and meter information without manual data lookup. Integration architecture leverages direct interfaces to the Incode 10 data store so IVR sessions query Financial Data and General Ledger context, and append interaction notes to person records within the CRM and Utility Billing modules.
Tyler Incode Utility Billing Interactive Voice Response (IVR) was configured with defined call flow logic, authentication rules, and mapping of IVR-triggered actions into Service Requests and account notes for consistent governance of phone-based transactions. The deployment positions the IVR as the district phone channel for Utility Billing, using Incode 10 module relationships to standardize call handling and operational workflows.
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Polk County Water Authority | Government | 10 | $1M | United States | Tyler Technologies | Tyler Incode Utility Billing Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | 2017 | n/a |
In 2017, Polk County Water Authority implemented Tyler Incode Utility Billing Interactive Voice Response (IVR). The Polk County Water Authority Tyler Incode Utility Billing Interactive Voice Response (IVR) deployment served a small government utility headquartered in Cedartown, Georgia with approximately 27,000 customers and 14 full time staff, including five customer service representatives. The project is categorized as Interactive Voice Response (IVR) and directly supports customer service and utility billing business functions.
The Tyler Incode Utility Billing Interactive Voice Response (IVR) instance was configured to present voice prompts, accept account number and house number entry, announce current balances, and capture credit card payments. Payments collected through the IVR are routed into cash collections packets within Incode Utility Billing, staff close packets throughout the day, and payments post to customer utility accounts. The IVR flow included validation steps and address capture which surfaced data quality issues requiring operational correction.
The IVR integrated with Incode Utility Billing to maintain transactional continuity between phone payments and billing records, enabling automated payment posting and reconciliation. Operational coverage spanned customer service, billing operations, and field operations, because timely posting removed customers from cutoff lists and reduced disconnect work for field crews. The implementation changed the daily work of five CSRs who previously handled 35 to 70 phone payments per day with average call times of 5 to 10 minutes.
Rollout communications employed Facebook, Twitter, customer bills, an electronic office sign, and new customer information sheets to drive adoption. Early hiccups were attributed to outdated customer data and user entry error and were managed through process adjustments and regular packet reconciliation. Explicit outcomes reported by the authority included a reduction in the utility cutoff list from as many as 30 customers to typically 10 to 15, occasional lows of three or four, and an estimated 15 percent decline in office foot traffic.
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Buyer Intent: Companies Evaluating Tyler Incode Utility Billing Interactive Voice Response (IVR)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Tyler Incode Utility Billing Interactive Voice Response (IVR). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Tyler Incode Utility Billing Interactive Voice Response (IVR) for Interactive Voice Response (IVR) include:
- City of St. Petersburg, FL, a United States based Government organization with 4248 Employees
- City Of Winfield, a United States based Government company with 170 Employees
- B-Lynk, a United States based Professional Services organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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FAQ - APPS RUN THE WORLD Tyler Incode Utility Billing Interactive Voice Response (IVR) Coverage
Tyler Incode Utility Billing Interactive Voice Response (IVR) is a Interactive Voice Response (IVR) solution from Tyler Technologies.
Companies worldwide use Tyler Incode Utility Billing Interactive Voice Response (IVR), from small firms to large enterprises across 21+ industries.
Organizations such as City of Weatherford, TX, Paradise Irrigation District and Polk County Water Authority are recorded users of
Tyler Incode Utility Billing Interactive Voice Response (IVR) for Interactive Voice Response (IVR).
Companies using Tyler Incode Utility Billing Interactive Voice Response (IVR) are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Tyler Incode Utility Billing Interactive Voice Response (IVR) are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Tyler Incode Utility Billing Interactive Voice Response (IVR) across Americas, EMEA, and APAC.
Companies using Tyler Incode Utility Billing Interactive Voice Response (IVR) range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Tyler Incode Utility Billing Interactive Voice Response (IVR) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Tyler Incode Utility Billing Interactive Voice Response (IVR) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Interactive Voice Response (IVR).