Polywood
1000 Polywood Way,
Syracuse, 46567, IN,
United States
Syracuse, 46567, IN,
United States
1 855-935-5550
Distribution
Polywood Technographics
Polywood Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Polywood and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Polywood employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Polywood has purchased the following applications: Acumatica Cloud ERP for ERP Financial in 2020, Zendesk Chat for Chatbots and Conversational AI in 2019, Qlik Compose for Data Warehouse in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Polywood is running and its propensity to invest more and deepen its relationship with Acumatica , Sage , Bolt Financial or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Polywood revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Polywood intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Polywood Tech Stack and Enterprise Applications
Polywood ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumatica | Legacy | Acumatica Cloud ERP | ERP Financial | ERP | Martin & Associates | 2020 | 2020 |
In 2020, Polywood implemented Acumatica Cloud ERP, deploying Acumatica Enterprise Manufacturing Edition to connect manufacturing, inventory, e-commerce and billing. The deployment targeted the ERP Financial category and scoped finance, manufacturing and inventory capabilities across the organization. The go live was executed with implementation partner Martin & Associates and completed prior to the company peak season to sustain operations.
The implementation configured core finance modules alongside manufacturing and inventory management features within Acumatica Enterprise Manufacturing Edition, and included billing and order management workflows to unify transactional processing. Acumatica Cloud ERP was instrumented to support faster financial period closes and to streamline order-to-ship processes through centralized transaction and inventory visibility.
Integrations were delivered via Martin & Associates to connect Acumatica Cloud ERP with e-commerce channels and billing touchpoints, enabling end-to-end order flow from online sales through shop floor execution and distribution. Operational coverage included finance, manufacturing, inventory control and fulfillment teams within Polywood United States operations, aligning business functions around a single ERP Financial platform.
Governance centered on partner-led rollout sequencing and alignment of month-end close procedures with manufacturing cutovers to minimize seasonal disruption. The Acumatica case study documents outcomes of faster month-end closes and improved order-to-ship times as primary success signals from the implementation.
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ERP Financial | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Polywood AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Polywood implemented Zendesk Chat to extend its Chatbots and Conversational AI capabilities. Zendesk Chat was deployed as a unified email and chat inbox supporting accounts payable, accounts receivable and customer inquiry workflows at the 1,500 employee United States distribution company.
The implementation focused on live chat routing, a consolidated inbox for email and chat, canned responses and transcript capture to support audit and vendor reconciliation activities performed by finance staff. Zendesk Chat was configured to route vendor and customer conversations into structured workflows, enabling clerks to document case notes, escalate issues to purchasing agents, and preserve chat history for month end and annual closing activities.
Operationally Zendesk Chat was used alongside Sage for ERP accounting, Saber for production scheduling, Sharpen for softphone handling, Magento for web storefront operations, Salsify for product information, ScreenSteps for training documentation and Google suite tools for general collaboration. The deployment covered finance and customer support touchpoints, and the application served as the primary conversational layer to assist with accounts payable inquiries, collections calls routed from softphone software, and customer-facing questions originating from the website.
Governance emphasized process documentation and user training, with ScreenSteps training how to’s supporting consistent agent responses and documented escalation procedures for vendor payment disputes. The configuration reinforced transactional control points used by AP staff to audit invoices against purchase orders, record payment approvals, and maintain documented communications for invoice resolution.
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Polywood Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qlik | Legacy | Qlik Compose | Data Warehouse | Analytics and BI | n/a | 2016 | 2017 |
In 2016, Polywood implemented Qlik Compose for Data Warehouse automation. Polywood implemented Attunity Compose, now Qlik Compose, to automate data warehouse and data mart creation, unifying ERP, CRM and third party geospatial feeds to support manufacturing and sales analytics in the United States. The deployment centralized data provisioning for analytics across manufacturing and sales functions and established a repeatable pattern for data mart creation.
Qlik Compose was configured to automate ETL generation, schema creation, and data mart provisioning, shifting work from handcrafted ETL development to metadata driven pipeline generation. The implementation emphasized orchestration of source to target data flows and automated staging and dimensional model creation typical of Data Warehouse solutions. Configurations focused on accelerating time to analytic-ready data sets for BI consumption.
Integrations explicitly included ERP, CRM and third party geospatial feeds as source systems consolidated into the enterprise Data Warehouse. Operational coverage targeted manufacturing operations and sales analytics workflows in the United States, enabling standardized data marts for reporting and analysis. The architecture supported repeatable data mart patterns to reduce project lead times for new analytical requirements.
The public case study reports creation of a data mart in one day versus 5 to 10 days previously, documenting a dramatic reduction in ETL development time. The primary outcome reported was significantly faster, more effective decision making for manufacturing and sales analytics.
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Polywood Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Polywood eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Product Information Management | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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Polywood CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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CRM | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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PR and Media Communication | CRM |
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2021 | 2021 |
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Polywood ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Polywood IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Polywood CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Polywood
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Staff Accountant | Manager | Finance | |
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Staff Accountant | Manager | Finance | |
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Director of Business Information Services | Director | IT | |
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Customer Service Representative | Manager | Customer Service | |
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Director Of Information Technology | Director | IT | |
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EVP Information Systems | VP | IT | |
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Director of Sales | Director | Finance | |
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Director Information Technology Infrastructure and Service Desk | Director | IT | |
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Director of Warehousing & Distribution | Director | Finance | |
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Director Of Procurement | Director | Procurement | |
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ERP Administrator | Manager | IT | |
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Apps Being Evaluated by Polywood Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Polywood IT executives and key decision makers. This section highlights Polywood's latest recorded technology evaluations, including The Trade Desk for Digital Advertising Platform on 2025-08-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Polywood digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-11 | Polywood | Evaluated | The Trade Desk | The Trade Desk | Digital Advertising Platform | CRM |
FAQ - APPS RUN THE WORLD Polywood Technographics
Polywood is a Distribution organization based in United States,
with around 1500 employees and annual revenues of $200.0 million.
Polywood operates a diverse technology stack with applications such as
Acumatica Cloud ERP, Zendesk Chat and Qlik Compose,
covering areas like ERP Financial, Chatbots and Conversational AI and Data Warehouse.
Polywood has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Acumatica, Zendesk and Qlik.
Polywood recently adopted applications including
Adobe Commerce (ex Magento) in 2022, Stripe Payments in 2021 and Podio CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Polywood’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Polywood’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Polywood technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.