Post Office
100 Wood Street,
London, EC2V 7ER,
United Kingdom
London, EC2V 7ER,
United Kingdom
44 78 1275-7540
Professional Services
Post Office Technographics
Post Office Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Post Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3719 Post Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Post Office has purchased the following applications: SAP R/2 for ERP Financial in 2002, SAP SuccessFactors Employee Central Time Off for Absence and Leave Management in 2017, Microsoft Dynamics 365 Field Service for Field Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Post Office is running and its propensity to invest more and deepen its relationship with SAP , Fiserv , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Post Office revenues, which have grown to $1.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Post Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Post Office Tech Stack and Enterprise Applications
Post Office ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP R/2 | ERP Financial | ERP | n/a | 2002 | 2003 |
In 2002, Post Office implemented SAP R/2 to support ERP Financial operations. The deployment used the SAP R/2 platform to centralize finance, costing, and materials management functions across the organization.
Configuration and development focused on SAP Finance, Costing, and Materials Management, with custom ABAP programming delivering transactional posting, cost allocation, inventory valuation, and procurement invoice processing. Implementation work targeted core finance capabilities such as general ledger, accounts payable, and accounts receivable within the SAP R/2 environment.
The SAP R/2 application operated as the core ERP Financial system, consolidating master data and transactional flows for finance and inventory. Integrations were realized within the SAP R/2 platform scope, and operational ownership was assigned to finance and materials teams alongside technical teams responsible for ABAP enhancements and system configuration.
Governance emphasized application-level configuration control and ABAP change management to sustain finance, costing, and materials processes. SAP R/2 was positioned as the enterprise ERP Financial backbone, with development and maintenance focused on supporting accounting, costing, and materials workflows.
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ERP Financial | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2019 | 2019 |
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Post Office HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Time Off | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017 Post Office implemented SAP SuccessFactors Employee Central Time Off as part of a business wide rollout of the SuccessFactors HR platform. The deployment targeted Absence and Leave Management capabilities within the broader HR suite and was positioned as the central absence engine for the organization.
The implementation of SAP SuccessFactors Employee Central Time Off was delivered alongside Employee Central, Cloud payroll, Recruitment, Onboarding and Learning modules, with configuration focused on standard absence request workflows, manager approval routing, entitlement calculations and statutory leave types. The team configured absence and leave policies to align with regulated product requirements and integrated time off data flows into core HR records to maintain single source of employee time data.
Integration work included linking Employee Central Time Off with the Cloud payroll component of the SuccessFactors suite and introducing robotics for HR processes, specifically RPA around vetting and compliance training data. Operational coverage spanned HR operations and extended into Post Office Retail, IT and Financial Services domains, reflecting program level coordination between HR, IT and business leads for solution design and data integrity.
Governance was executed through a HR Transformation programme reporting to the Group HR Director, with a named Programme Director accountable for a 60 million pound transformation portfolio and HR Digital Transformation. The programme included rigorous resource allocation, demand planning and a change delivery practice to manage rollout sequencing, and it explicitly addressed improving data migration processes and data integrity and establishing group wide learning and vetting controls.
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2016 | 2016 |
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HR Service Delivery | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2022 | 2022 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2016 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Talent Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2015 | 2015 |
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Post Office ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Post Office implemented Microsoft Dynamics 365 Field Service as its Field Service Management platform to support field operations across the United Kingdom. The deployment positioned Microsoft Dynamics 365 Field Service to manage technician scheduling, work order orchestration, and mobile workforce execution for the organization.
Configuration focused on core Field Service Management capabilities, including work order and service appointment management, resource scheduling and optimization, mobile client provisioning for field technicians, and parts and inventory tracking. Microsoft Dynamics 365 Field Service was configured to enforce service level and exception handling workflows, and standard functional terminology such as bookings, time entries, and service tasks was embedded to align operations and back office processes.
The program included a migration of Microsoft CRM 2013 from an on-premise environment to Microsoft Azure, and the Azure-hosted architecture supported the Dynamics 365 Field Service deployment. A Dynamics 365 Solution Architect provided implementation and post-deployment support between October 2017 and June 2019, covering system configuration, cloud provisioning on Azure, and integration stabilization with CRM artifacts carried forward from the CRM 2013 migration.
Governance centered on introducing formal field service workflows and role-based access for dispatch, technicians, and operations to standardize service intake and fulfillment. The rollout emphasized operational handoffs between scheduling, inventory control, and field execution, with the Solution Architect role driving configuration standards, operational runbooks, and staged support during adoption.
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Post Office AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Post Office Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2008 | 2008 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Post Office Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Post Office SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2013 | 2013 |
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Post Office CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2016 |
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Call Center | CRM |
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2018 | 2018 |
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Community Management | CRM |
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2017 | 2017 |
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CRM | CRM |
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2015 | 2015 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Interactive Voice Response (IVR) | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Post Office ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Remote Monitoring and Management | ITSM |
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2003 | 2004 |
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Post Office Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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Post Office PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Post Office IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Post Office CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Post Office
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Head of IT Service - Finance, operations and central | Director | IT | |
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Head of Treasury, Tax and Insurance | Director | Finance | |
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Travel Manager | Manager | Operations | |
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Finance Director - Financial Services | Director | Finance | |
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Accounting Manager | Manager | Finance | |
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Head of Legal - IT and Procurement | Director | Procurement | |
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Group CIO | CXO | Finance | |
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HR Director Financial Services - Legal Risk & Governance | Director | HR | |
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Group HR Director | Director | HR | |
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Group Chief Information Officer | CXO | IT | |
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IT Director | Director | IT | |
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Central and Reporting Controls Manager | Manager | Finance | |
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Head - IT Governance & Reporting | Director | IT | |
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Chief Technology Officer | CXO | IT | |
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Director - Technology and Business Transformation | Director | IT | |
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Chief Architect | Manager | Finance | |
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Head Of Architecture and Engineering | Director | Finance | |
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Chief Data Architect | Manager | IT | |
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Group Chief People Officer | CXO | HR | |
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Interim Group Chief People Officer | CXO | HR | |
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Human Resources Director | Director | HR | |
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People Shared Services Director | Director | HR | |
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Group Reward & Pensions Director | Director | HR | |
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Reward Manager - Benefits & Pensions | Manager | HR | |
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Director Customer Experience, Marketing & Digital | Director | Customer Service | |
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Enterprise Technology Operations Director | Director | IT | |
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Director Service & Support Optimisation | Director | Finance | |
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Head of Customer Insight and Experience | Director | Customer Service | |
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Senior Contact Centre Manager | Manager | Customer Service | |
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Service Delivery & Contact Centre Director | Director | Customer Service | |
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Head of Service Delivery | Director | Finance | |
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Senior Marketing Manager, CRM | Manager | Marketing | |
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Head of IT Services | Director | IT | |
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Head of Outsourced Contact Centres | Director | Customer Service | |
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Contact Centre Manager | Manager | Customer Service | |
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WFM & Telephony Manager | Manager | HR | |
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Finance Director | Director | Finance | |
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People Partnering Director | Director | HR | |
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Head of Data Management | Director | IT | |
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IT Director | Director | IT | |
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Apps Being Evaluated by Post Office Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Post Office IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Post Office digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Post Office Technographics
Post Office is a Professional Services organization based in United Kingdom,
with around 3719 employees and annual revenues of $1.16 billion.
Post Office operates a diverse technology stack with applications such as
SAP R/2, SAP SuccessFactors Employee Central Time Off and Microsoft Dynamics 365 Field Service,
covering areas like ERP Financial, Absence and Leave Management and Field Service Management.
Post Office has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Microsoft.
Post Office recently adopted applications including
Botify Analytics in 2023, ServiceNow HR in 2022 and SAP SuccessFactors Learning in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Post Office’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Post Office’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Post Office technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.