Pottery Barn Kids
3250 Van Ness Ave.,
San Francisco, 94109, CA,
United States
San Francisco, 94109, CA,
United States
1 415-421-7900
Consumer Packaged Goods
Pottery Barn Kids Technographics
Pottery Barn Kids Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pottery Barn Kids and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Pottery Barn Kids employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pottery Barn Kids has purchased the following applications: PayPal Enterprise for Payment Processing in 2018, Oracle NetSuite Commerce for eCommerce in 2008, Verint Digital Feedback (formerly known as OpinionLab) for Customer Experience in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pottery Barn Kids is running and its propensity to invest more and deepen its relationship with PayPal , Affirm , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pottery Barn Kids revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pottery Barn Kids intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pottery Barn Kids Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Pottery Barn Kids implemented PayPal Enterprise on its website. PayPal Enterprise functions as the company Payment Processing platform for online transactions in the ecommerce checkout. The deployment is focused on the public storefront at https://www.potterybarnkids.com and on integrating payment authorization and capture into order management. Operational scope includes ecommerce, payments operations, and finance teams responsible for settlement and reconciliation.
The PayPal Enterprise implementation aligns with standard Payment Processing capabilities such as hosted checkout integration, payment tokenization for card on file, gateway routing, settlement and reconciliation reporting, and fraud screening workflows. Configuration work centered on embedding PayPal Enterprise into checkout flows, session management for payment exchanges, and merchant reporting to support transaction operations. Governance emphasis included payment operations controls, reconciliation procedures, and PCI relevant controls tied to checkout and fulfillment processes.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite Commerce | eCommerce | eCommerce | n/a | 2008 | 2008 |
In 2008, Pottery Barn Kids implemented Oracle NetSuite Commerce to establish a hosted online storefront and consolidate digital merchandising for its consumer goods retail operations. The deployment focused on enabling storefront presentation, product catalog management and online order capture consistent with a modern eCommerce architecture for a 5000 employee, United States based retail business with approximately 3,000,000,000 in revenue.
Oracle NetSuite Commerce was configured to support core eCommerce functional modules including product catalog and taxonomy controls, content management for merchandising pages, shopping cart and checkout workflows, customer account management, promotions and pricing configuration, and order management capabilities. The implementation also emphasized site search, navigation and merchandising controls to support category management and campaign driven merchandising common to the eCommerce category.
Operational coverage centered on centralizing online retail operations and aligning merchandising, marketing, customer service and operations teams around digital storefront workflows. Governance established release and content governance processes, role based content approval and merchandising ownership, and operational procedures for catalog updates and order handling to support ongoing online retail operations with Oracle NetSuite Commerce.
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | CRM | n/a | 2011 | 2011 |
In 2011, Pottery Barn Kids implemented Verint Digital Feedback (formerly known as OpinionLab) on its consumer web properties to capture site-level customer input, aligning the deployment with Customer Experience objectives. The deployment uses Verint Digital Feedback as a web-embedded feedback platform with client-side instrumentation to deliver on-page feedback widgets, targeted survey prompts, and session-tagged commentary across product pages, checkout flows, and post-transaction pages, centralizing qualitative input collection for online channels.
Configuration focused on in-page feedback modules, short surveys, and configurable sampling and trigger rules to control widget behavior and capture context-rich responses. Captured feedback is routed into e-commerce and customer service workflows for issue triage and merchandising review, and the Verint Digital Feedback implementation supports export of feedback datasets to downstream analytics and reporting processes. Governance included moderation queues, response workflow configuration, and SLAs managed by online merchandising and CX teams to operationalize feedback handling and ensure consistent escalation.
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Customer Support | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Pottery Barn Kids
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| No data found | ||||||
Apps Being Evaluated by Pottery Barn Kids Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pottery Barn Kids IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pottery Barn Kids digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pottery Barn Kids Technographics
Pottery Barn Kids is a Consumer Packaged Goods organization based in United States,
with around 5000 employees and annual revenues of $3.00 billion.
Pottery Barn Kids operates a diverse technology stack with applications such as
PayPal Enterprise, Oracle NetSuite Commerce and Verint Digital Feedback (formerly known as OpinionLab),
covering areas like Payment Processing, eCommerce and Customer Experience.
Pottery Barn Kids has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Oracle and Verint Systems.
Pottery Barn Kids recently adopted applications including
FreshDesk Customer Support in 2023, Proofpoint Email Security and Protection in 2021 and Affirm in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pottery Barn Kids’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pottery Barn Kids’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pottery Barn Kids technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.